Marriott Hartford/Windsor Airport

I have never been to a Marriott property that was so poorly run and maintained. I had a late flight and it took forever for me to check in because their payment system was down. Then I finally got to my room and it was dirty and smelly, bed unmade, dirty towels everywhere, and I had to go all the way back to the lobby for a new room, which again took forever to sort out. The person at the desk was apologetic, and said they would talk to the manager, but I never heard more about it. When I ordered room service for breakfast, they didn’t bring me silverware, and I had to call the desk again and wait for them to bring it. The hotel itself seems run down, dirty carpet, dirty walls, peeling wallpaper…

Subject: Complaint Regarding Recent Stay at Marriott Hartford/Windsor Airport – Expedia itinerary confirmation number 73146506100801 Dear Marriott Customer Service Team, I am writing to express my dissatisfaction with my recent stay at the Mariott Hartford Windsor Hotel which took place from Thursday June 26 to Monday June 30. My Expedia confirmation number for this stay is 73146506100801 I am writing to express my absolute outrage and deep disappointment following a horrifying experience at your Marriott property located at 28 Day Hill Road, Windsor, CT. I checked in during the early hours of the morning—approximately 1:00 a.m.—only to find the hotel in complete darkness, with no power, no lighting, no WiFi, and no working electrical outlets. This was not only unacceptable—it was unsafe and outright dangerous. I was forced to shower using the flashlight on my phone, and despite being a paying guest, I could not charge my phone or access WiFi until the following evening. The situation escalated when I attempted to leave the room: the entire corridor and elevator area were pitch black. I had to carry my young child and our luggage down six flights of stairs in total darkness. That is an extreme safety hazard and a complete failure of basic hospitality and duty of care. Let me be very clear: This experience was traumatizing, unsafe, and unfit for any guest, much less a parent traveling with a child.

Staff friendly, hotel was clean, spacious room. Breakfast not included.

Needs a grab and go breakfast spot.

A good option for short stays. Good proximity, but not at all congested.

It was enjoyable to stay, clean hotel , dining was good too

Good but expensive

Location, attentive staff

good property food pricey

Very clean, spacious room. Bed was very comfortable. Nice shower.

The room was very nicely appointed very clean and the bedding was very comfortable

Great service, excellent hotel, very confortable room and facilities

I don’t know if it was Expedia or Marriot but the rooms that I requested were not available and the complementary breakfast was also not an option. The place was nice but paying all that money for all 8 people that came with and having to accommodate with what they had was not a pleasant experience. I will stick with calling and making reservation from now on

Very quiet and spacious

I have been stating this property 2-3x per year for the last four years. My daughter was a student at UConn and as a family it was easy to stay here to get quickly back and forth to the airport when necessary. This experience by far was the worst. We checked in and got a room with dead bugs in the bed. We requested another room and was sent to a room where housekeeping attendants were outside the room looking at the their phones and not cleaning for at least 15 minutes. And when we got inside the room, the sofabed was unmade. Again another trip to the front where we were told the hotel was busy with lots of children and other customers wanted the beds that way and didn’t mind. The rest of the evening was filled with running and screaming children for a good part of the night while I was trying to get a good night’s rest after flying to see my daughter graduate today. Usually the hotel is at best serviceable to accommodate my needs- no fuss, no frills etc. I usually don’t expect much because of the location but this time it was not good. Do better.

Very nice looking hotel and taken care of

Hotel was lovely and the staff very friendly and helpful. The breakfast buffet was scant in offerings, stale, and terribly over priced ($25 per person).

The staff was extremely helpful. I really appreciated the exceptional service. Thank You Guys!!!

Great

I stayed with my family. The floor we were on was so quiet. I’m not sure if this is a family type hotel as I never saw any children and it was also a very quiet hotel. The pool was also not available the first day/night because it was under maintenance. The food is a little pricey so just be mindful of that when thinking of breakfast, lunch, and dinner. There are other places close by to eat at. The room was clean but the tv kept freezing for unknown reasons. However, the staff seemed very friendly and helpful. The kids did use the pool the next day and enjoyed it very much. There is also a water fountain on the first floor near the entrance, if you are someone who drinks a lot of water or plans to use the gym during your stay.