雪城市中心萬豪飯店

Located in the quite neighborhood. Nice restaurants within walking distance. Decorations and facilities slightly dated but functional.

Historic. Fantastic.

Liked Architecture of hotel Did not like Pub food

The rooms were great. I didn’t like that we had to pay for coffee this morning, free on weekends. The rooms were really nice, the staff were great. I didn’t like they charged for wifi, please tuck it into the price. My daughter and I were out walking and there was drug addicts accross the street, I know that happens, but it wasn’t them it was two other guys who made us feel unsafe. The ubers were good. The parking was not great as it was extra as well.

Staff were very kind and supportive

Hotel was amazing from the check in to the check out. Staff goes above and beyond to make sure each guest is comfortable and happy. Very polite and friendly staff in every area of the hotel. Room was very clean. Beds were comfortable with very fresh linens. Beautiful hotel in walking distance to restaurants, stores and bars. Will be back!

From the after hours security guard that walked us into the hotel, to Tamika who greeted us with a smile and quickly got us into our room as it was nearly 5am (due to a delay in our flight for 7hours!) to the bedroom, the quiet location. The hotel ambience and decor is fantastic! Keep up the outstanding work!

Gorgeous renovation

Hotels was nice just dated. But then again it’s an old hotel so the history. And woodwork is kinda cool. Very convenient to go to concerts on the Lake. It’s right across from the bus station. Only problem is kitchen closed T 11:00 on a Saturday night down stairs in the Irish pub

The staff was very helpful and courteous. The room was very spacious and clean.

Older hotel, no amenities for the bathrooms- basics like lotion. Front desk staff was friendly and responsive. Housekeeping forgot their belongings in my room, the sheets were stained, walls were dirty. I'm surprised by the lack of attention to detail.

Loved the hotel decor and amazing service! Thank you

Our room was supposed to be ready at 4:00, but it wasn't ready until 8:00 pm

Excellent facility in a challenging location

Great location, nice building.

It was a wonderful stay. The rooms were very clean and service was excellent. The only thing I found frustrating is the lighting in the room. It was very dim. I would definitely recommend it to others.

No water bottles in the room. Need better in-room coffee offerings. Otherwise, very content.

Excellent hotel!

Arrived just after 4pm, when check in was allowed, and the room was not ready. We waited about an hour and a half only to join a line of guests in the lobby checking in and being told the same. Once we reached the desk they confirmed we were in the queue for clean rooms and were in luck as ours had just been listed as ready. It was frustrating but I can’t imagine arriving as late as 5:30 or 6 and not being able to go to your room. I also felt for the people at the desk having to manage so many unhappy travelers - management needs to address this staffing issue ASAP.

Check in says 4p, got here at 3p, and said will call when room is ready. Never received a call, called at 6:30p, says still in the queue for check in, but will squeeze us in. Checked in at 7pm, dropped off our luggages and set the thermostat to 65 since it was 80 degrees in the room. Came back at 9p, temperature didn’t drop. Called front desk, sent a tech out, fixed the issue. Went to go shower, no conditioner left in the bottle, called front desk, says will send some up. Went to turn on the tv, remote can change volume but cannot change channels. This place was terrible by far. Called front desk, offered me 50k points. Really? What is a hotel room without TV, terrible check in service and the list goes on? Horrible.