Pacific Marina Inn Airport Hotel

It’s a good place a little dated, but it accomplish what I needed

Room was clean and did not smell, but it was run down. The windows did not open and the window over the door was painted closed.

I had to call 5 times before someone answered to come get us from the airport.

Only stayed 1 night but room clean, quiet & felt safe! Staff friendly! Wished there was a coffee pot in room!

Great place! Friendly people. Very restful

Clean but needs work on it.

Staff was super friendly. Room looked better than advertised and expensive for what they were. We were stranded so they do the job for a night to stay near the airport

This property is really run down and old.

Decent

Excellent service and very convenient to the airport. But unfortunately the facility is getting real old.

Quiet, safe, friendly, etc.

Dated rooms.

They are working on the exterior.

Arrived on a late flight. Front desk staff were very welcoming. They offered a late check out the following day - so appreciated!

Kind people, close to airport and shuttle service made up for old buildings and unlovely location

I was never able to log in on WiFi.The staff was not helpful. They did not seem to know anything at at all about the web. I totally lost a whole day due to their indifference and/or incompetence... They had no clue they made me feel just like zip... poor I lost a whole day becuz I could not access. They seemed immobile on this point. Curse them

Would have appreciated written instructions or diagram to the airport shuttle pickup area. Maybe it was on the hotel’s website…but I could not find it.

This hotel may qualify as the worst hotel at which I’ve ever stayed. I was not expecting a five star experience given the price point and location, but I also didn’t expect such poor customer service and condition of the room. I thought it would be okay for a day trip to Honolulu from Maui. It began when I arrived. I stood in line for nearly thirty minutes, along with two other guests, as we waited for the team to reconcile operations. They just left us standing there. Why they would choose to do so at peak check in time, around 330pm is beyond me! The check in process is largely a manual paper process which was also aggravating. When I arrived at the room, I was disappointed to see how very outdated it was. There was a microwave and mini fridge in the room, which was nice, but I used neither. The bed had no headboard and moved when I sat down. The sink was at my mid thigh. The shower tile looked grimy and the shelving in the bathroom was dusty. I noticed there was no iron in the room so I responded to a welcome text to ask about getting one as I’d packed a linen jumper to wear the next day. I was told I needed to return to the front desk to check an iron and ironing board out. I asked if it could be delivered to the room & was told no. I was very disappointed by the response, but was not surprised given my initial experience with the front desk staff. The air conditioner was so loud I had to turn it off to sleep & the bed was very uncomfortable. Definitely WILL NOT go back!

This is actually a nice place to stay but one noticeable thing is the condition of the building(s). Seen quite a bit of rust on the railings however, with some repairs, new bathroom vents and baseboards this would be a great place to stay. It’s spacious and they have quite a lot of amenities. I would definitely come back.

Great stay for one night passing to and from the airport to catch a flight. Rooms are spotless but dated. No big deal for us.