Quality Inn & Suites South Bend Airport

The hotel was clean. Although the pool was closed by the Health Dept. due to a bacterial bloom. So there was that. This is a real Mom & Pop property. I see they are doing their very best & working very hard. The room was very clean & that's what's important to me. The free hot breakfast was typical, but good. Well presented. The check-in was slow. Everyone wears multiple hats. At one point, I believe the desk manager went up to the room to help his wife finish getting it ready. The price as right & they were very nice people.

The indoor pool was not open and that was one of the things we booked for. I accidently booked one of the rooms for the wrong day and they absolutely refused to change it or give a refund, so I ended up paying for one of the rooms for two nights, you would think they would be a little understanding foe a mistake. fitness center had limited hours and was unavailable in the morning when we like to work out. No ice buckets in the room. Hot water was almost nonexistent, and the water pressure was bad. Breakfast was pretty good and they offered a little more than most hotels do.

OK

No smoking on the oremises but the smoke smell was significant. The beds were hard.

Convenient to Notre Dame campus.

Our stay there was pretty good and I would have given it an excellent rating except for 1 very noticeable item. The smell of marijuana was outside the hotel inside the lobby and on the third floor where we were staying.

Good value. Staff went out of theirxway to cmbe axcomodsting and helpful. Only downside- my room smelled VERY smoky and no way to ventilate it. Otherwise, totally positive.

The bath tube was a little dirty

I did not like anything about the property. Management let me see the rooms and hallways before I accepted the room but they spray the rooms and hallways for when you come up. Pool's water is slimy and smells as pool is broken, didnt say that when we booked the room. Weed and smoke smell in the hallways penetrates inside the room. Toilet was falling. Very, very smelly. I walked out since it was my daughter and myself staying there. I did not feel safe at all.

Hidden fees. Security deposit for room even though i don't smoke. Room had iron but no ironing board Elevator floor was dirty my whole stay someone had spilled a cup of juice and nobody cleaned it up. Staff lounging in the lobby in bed clothes feet up on the furniture. I'd never stay here again!

I recently had an extremely disappointing experience at Quality Inn South Bend Airport which was in an unacceptable condition. The lobby had several missing ceiling tiles, with water actively leaking from the ceiling. Towels had been tied to the ceiling beams to direct water into a trash can. There was a foul smell in the lobby. The pool was completely unusable, with a noticeable film on the water, the water was dirty, and not maintained at all. Our room had not been properly cleaned. There were food crumbs and stains on the sheets and dried blood on the curtains. The entire room smelled strongly of cigarette smoke. Due to these unsanitary and unsafe conditions, we requested a different room but were told that was not an option. After spending only about 20 minutes in the hotel, we decided to leave and book a room elsewhere. When I requested a refund, the front desk attendant stated that he did not know how to process refunds and that only the manager could issue one. However, when I asked when the manager would be available, I was told that they didn’t know and that there was no way to contact them. I requested a business card and emailed the manager directly but never received a response. Despite multiple follow-up calls, I was repeatedly told the manager was unavailable and that no one else had the authority to issue a refund. After reading the most recent reviews, I thought this would be an OK place for a quick, one night stay. It was not. Stay somewhere else.

Significant leak in ceiling of lobby. Pool condemned. People were very nice.

Nice

Charge a deposit towels weren’t clean blankets dirty room smelled like mold & cigarettes

Room was next door to elevator, yet we had perfect quiet all night

Staff was friendly and helpful. Free breakfast was good. Room was clean for the most part except curtains were filthy and birds were living in wall next to ac. Shower water pressure was super weak. Need to update lamps with those with usb charging sockets. Vending machines not working properly and very inconvenient. Should have a small market area stocked with snacks, after-hours food and sundries like most hotels in this class.

Proximity to airport is good. Rooms are poorly furnished, loud, television too small to see from bed.

Place was just dirty and towels and linens were dingey and had old stains on them

needed an update

Great place