南本德機場凱藝套房飯店

The property is in need of a serious update/renovation. It was fine for a night, but we wouldn’t stay again. Not in the best part of town either. The whole area in general, but especially the hotel reaked of pot. Modern day problem, I know, but I personally don't want to smell it. Our towels I’m sure were clean, but they were stained. Just needed some help.

Hahs

Pool was closed, this was the whole reason we picked here. No discount was given. Kids were so disappointed. Room was not clean, dusty, musty, and no lock on the door! A tissue in the peep hole!

The staff was very nice and helpful. The downside of the stay was that the breakfast provided had some issues with the pancakes and gravy that was provided. Both the pancakes and gravy were sour. We don't know of it was because of the preparation of the batter or that they had spoiled prior to serving. Either way, we could not eat those items, however the rest of the eggs and other items were ok. Additionally, the pool was not available to use and has been under repair since January 2024.

Key card never worked. Pool been closed for over one year

The gentleman on duty was extremely polite and kind. He was also very helpful went above and beyond to help me try abs receive a refund because I had a family emergency. This is not a reflection upon him. There is blatant illicit activities occurring at all hours of the day and night and the room was not very clean and the area did not feel safe but the location is very convenient being directly across the street from the airport. The refund the gentleman started for me has yet to be finalized. When I called to inquire I was met with a very rude manager who refused to give me their name and told me I had to deal with it. I would not recommend staying here.

The hotel was clean. Although the pool was closed by the Health Dept. due to a bacterial bloom. So there was that. This is a real Mom & Pop property. I see they are doing their very best & working very hard. The room was very clean & that's what's important to me. The free hot breakfast was typical, but good. Well presented. The check-in was slow. Everyone wears multiple hats. At one point, I believe the desk manager went up to the room to help his wife finish getting it ready. The price as right & they were very nice people.

The indoor pool was not open and that was one of the things we booked for. I accidently booked one of the rooms for the wrong day and they absolutely refused to change it or give a refund, so I ended up paying for one of the rooms for two nights, you would think they would be a little understanding foe a mistake. fitness center had limited hours and was unavailable in the morning when we like to work out. No ice buckets in the room. Hot water was almost nonexistent, and the water pressure was bad. Breakfast was pretty good and they offered a little more than most hotels do.

OK

No smoking on the oremises but the smoke smell was significant. The beds were hard.

Convenient to Notre Dame campus.

Our stay there was pretty good and I would have given it an excellent rating except for 1 very noticeable item. The smell of marijuana was outside the hotel inside the lobby and on the third floor where we were staying.

Good value. Staff went out of theirxway to cmbe axcomodsting and helpful. Only downside- my room smelled VERY smoky and no way to ventilate it. Otherwise, totally positive.

The bath tube was a little dirty

I did not like anything about the property. Management let me see the rooms and hallways before I accepted the room but they spray the rooms and hallways for when you come up. Pool's water is slimy and smells as pool is broken, didnt say that when we booked the room. Weed and smoke smell in the hallways penetrates inside the room. Toilet was falling. Very, very smelly. I walked out since it was my daughter and myself staying there. I did not feel safe at all.

Hidden fees. Security deposit for room even though i don't smoke. Room had iron but no ironing board Elevator floor was dirty my whole stay someone had spilled a cup of juice and nobody cleaned it up. Staff lounging in the lobby in bed clothes feet up on the furniture. I'd never stay here again!

I recently had an extremely disappointing experience at Quality Inn South Bend Airport which was in an unacceptable condition. The lobby had several missing ceiling tiles, with water actively leaking from the ceiling. Towels had been tied to the ceiling beams to direct water into a trash can. There was a foul smell in the lobby. The pool was completely unusable, with a noticeable film on the water, the water was dirty, and not maintained at all. Our room had not been properly cleaned. There were food crumbs and stains on the sheets and dried blood on the curtains. The entire room smelled strongly of cigarette smoke. Due to these unsanitary and unsafe conditions, we requested a different room but were told that was not an option. After spending only about 20 minutes in the hotel, we decided to leave and book a room elsewhere. When I requested a refund, the front desk attendant stated that he did not know how to process refunds and that only the manager could issue one. However, when I asked when the manager would be available, I was told that they didn’t know and that there was no way to contact them. I requested a business card and emailed the manager directly but never received a response. Despite multiple follow-up calls, I was repeatedly told the manager was unavailable and that no one else had the authority to issue a refund. After reading the most recent reviews, I thought this would be an OK place for a quick, one night stay. It was not. Stay somewhere else.

Significant leak in ceiling of lobby. Pool condemned. People were very nice.

Nice

Charge a deposit towels weren’t clean blankets dirty room smelled like mold & cigarettes