Quality Inn & Suites West

We booked 3 rooms for a family weekend in Pueblo West. The rooms were clean, the breakfast was simple but good with waffles, eggs, sausage, hash browns, yogurt, breads and good coffee. We enjoyed our stay. The ice machine was out of order so we had to do without ice in our drinks.

✔️ in was lengthy due to comp lags? The king size bed was exceptional. Lrg ottomon and 2-3 person sofa. Desk. Ample sparkling white towels for a one night stay. Breakfast offered eggs sausage. Waffle maker, biscuits & sausage (not too salty.) Cubed potatoes. Bagels cream cheese, PB and honey. I did not try the coffee. Plenty of shamp & cond. + makeup removers a tiny coffee pot and hair dryer. A/C unit worked well and on low it was not too loud. TV remote had weak bats. carpeting in halls and room/ tile in full bath/ rain fall shower hd. Weeds were prevalent with also some debris from previous guests. In my rm I found one finger nail clipping and a piece of a French fry hiding behind the TV cabinet. My service animal was welcome with my provided paper work. (Rabies Certificate and US Dept of Trans Service Animal Air Transportation Form. ) Otherwise a $20.00 fee is added (Not stated on hotels.com website listing) Italian Sausage Sandwich Restaurant located right across the street. Also located nearby a Jimmy John's and several gas stations. Noise level from other late night guests (after 10 on a Saturday nt) was loud. Hot tub was not working and the pool was pretty small but clean and refreshing. Business office has a working p.c. and printer. Laundry was also available. Ice maker also o.o.c. Two smoker friendly areas located on both ends of bldg. Two levels (no elevator) with 22 rooms on each. RM 123 roomy / 2 windows / b/o drapes.

Against my better judgement, I made this reservation because the reviews appeared to be positive and the location was going to be very convenient for us. Most times is is better to follow your gut instead of your brain. This was one of those occasions. This establishment is the quintessential today's Quality Inn. I'll let you sort that out for yourself. The exterior was attractive and in a semi business mixed occupancy district. Check-in was good with a friendly clerk. Immediately the problems started. The hot tub was out of order (don't know how long it had been but wasn't noted on the Choice Hotels website). The ONLY ice machine was broken, had to wait on the desk clerk to bust up ice from a plastic bag from the store. The hotel, while attractive, it was obviously cheaply built. There was a small child romping around in the room above us late in the evening. Very loud! We tried to call the front desk but found out the room phone didn't even have a dial tone. Glad it was just a child romping around and not a medical emergency. Breakfast had a very minimal selection and not exactly well maintained and restocked. Our room and the entire facility was very clean however some of the furnishings had seen better days, some time back. Attached is a picture of a chair in our room. On checkout, the front desk wasn't even attended so that some of these issues could be brought up with the management. Needless to say, this was the last chance I'm ever giving Quality Inn Hotels.

Air conditioner broke in exercise room. No elevator, run down, hot tub not working. And MOLD on the biscuits for breakfast. Needless to say I won’t be staying there ever again. And hotels.com gave a very good rating! ????

Nice hotel. Convenient with truck/RV parking

Clean rooms, friendly service

The shower sis not drain, ice machine not working properly , refrigerator not working. Ice and frig needed after a long hot day. Ratings did not give accurate descriptions. Won’t stay again.

Already did

Great place to stay with kids. Be aware the pool goes from 4ft to 5’6”, there is no shallow end for little kids. Still a nice small pool though.

Everything is nice but arrived and our room was hot!

Upon arrival hotel staff said they had no reservation. They had no supervisory staff available to resolve the confusion. I communicated with hotels.com immediately, and they simply deferred to the hotel and charged my credit card for a room reservation the hotel claimed they didn't have. I've had to file a dispute with my credit card company. I'd never do business with hotels.com or this hotel again.

Overbooked King Rooms so had to take 2 Double beds, room smelled like body odor, there is no elevator and room was on the 2nd floor which was up a flight of about 14 stairs (straight up), whirlpool was down, for breakfast they ran out of hot food and didn't replenish, no fruit/no muffins, basically cold cereal, bagels, and yogurt. This place has gone downhill over the past 2 or 3 years.

The room was clean and cozy, breakfast was good, management and staff, kind and courteous. Swimming pool and hot tub, clean and open. My only knock was a lack of elevator.

This has always been our go-to place to stay when visiting our family in Pueblo but it truly needs some TLC!!!!! We will be looking for another place to stay going forward.

This was where we always stayed while visiting our family in Pueblo but it is no longer our go-to location after this visit. We will be look for a new location going forward. This hotel seems to no longer pay attention to the small details, such as cleanliness.

The beds were extremely comfortable. Overall, it was a clean and safe location. We would stay here again. We did not eat breakfast as we had plans with family. It is an older hotel, but definitely worth the stay.

Workers w

Close to medical faculty for surgery

They have an EV charging station!! A big plus. But we didn't find out about it until departure. It's not listed in the website. We could have used it. Bed and bedding were fabulous!! Bathroom is dated. The fitness room was locked twice when I went to use it. Turns out is was unlocked all the time. Card jey dif not work since it was unlocked. They should post hours or say it's unlocked. Perfect location for our purpose. No other hotel in area.

Beds were great. Shower head was great. Quiet and clean. Building on the newer side.