科爾切斯特-伯靈頓凱藝飯店

This was one of the scariest hotels I’ve ever stayed at as a single woman traveling alone. My door had clearly been broken into and not repaired. There was no toilet paper in my room. The shower was cracked and falling apart. It was extremely loud at night and smelled like cigarette smoke everywhere. The outdoor access to the rooms was concerning when I was cat called walking to my door. I do not recommend this hotel to anyone I know.

Absolutely disappointed with our stay. For the price we paid, this hotel was an insult. • The place was overpriced for what it is. • The room was dirty, and to make matters worse, no one came to clean it or change the towels for the entire weekend. • The Wi-Fi was practically useless, cutting out every 15 minutes. • There was a terrible smell in the room that never went away. • Check-in felt completely unsafe — staff made us answer sensitive personal questions right beside other guests, with no privacy at all. • The so-called “continental breakfast” was a joke. Just bananas and toast, and everything else you had to prepare yourself. For what we paid, that was insulting. Overall, this was one of the worst hotel experiences we’ve had. Save your money and book somewhere else.

Staff: the African American woman, the receptionist, she was very accommodating. Very pleasant and quick service. Room: the initial walk in, it smelled of dust and cigarette smoke. So thick to the point I had to spray perfume to mask the smell. It was terrible. Cleanliness: the bathroom had a dead spider in the shower, and an already used roll in the bathroom. That was pleasant. Continental breakfast. They only serve waffles, cereal, muffins and juice/ water. Not worth it at all. All carbs, no protein. Checking out: checking out was very pleasant however, it was an older Caucasian woman at 11:08 AM was banging on someone door saying “ you didn’t pay, it’s time for checkout”. As a hospitality worker or manager, that is no way acceptable that should’ve transpired. Maybe the occupants was in the shower or overslept, no way you should be banging on a persons door 8 minutes after check out time. I would rate this hotel a 2/5. I won’t book another night here.

We felt that the hallways were dirty, the wooden floor in our room was sticky, and we honestly felt uncomfortable sleeping in the beds. The breakfast area tables were also sticky…..

I have stayed Quality inns many times in the past. And I’ve never had an experience like this. The rooms ( both ours and our friends) were in need of updating. I will say the floors were nice. Upon arrival we were told that there was a 25.00 fee to check in an hour early even though the rooms were ready. Being a rewards member I was not charged. However, my friends who checked in before this were not given the option to become a rewards member and were charged $25.00 by the manager! There is no room cleaning/freshening unless you ask for it, which you are not told when checking in. So be aware that you will need to go downstairs to get fresh towels each day. We were there 3 nights. The “continental breakfast” is minimal at best. The coffee was not drinkable. We went next door to McDonalds where we met 2 other families having breakfast as they felt the same way. In one of the pictures below there is a tooth flossed that remained in the floor all 3 days that we were there. Upon speaking with the manager about issues. She was both condescending and rude. Be aware that Quality Inn is a franchise so there are low standards. This one had to be the lowest.

Friendly staff, had trouble with key but they finnally fixed it the next day, toilet had to flush 3 times or more for anything to go down which they did not fix during our stay, fairly clean didn't get a chance for their breakfast but it smelled really good i would definatly go back just not the same room for the bathroom was really small

Great hotel, nice and clean.

Stay away. Found a toenail clipping on the floor along with other debris. Hair on the bathroom floor. Head of mattress was (no lie) 4 inches below the foot of the mattress, and there was a trough in the middle. Windows were disgusting. Couldn’t see out them and looked like they had bird poop on them as well. At around 11:30pm the clothing rack that was bolted to the wall (but not into any studs) evidently was overcome by the weight of two leather vest and tore away from the wall, crashing to the floor. Staff was courteous, but couldn’t make up for all the deficiencies.

Room was clean and conveniently located to UVM/Berlingtom

The staff members were very friendly, knowledgeable, and professional. Parking spaces were readily available. The check-in process was easy. Extra pillows and clean towels were provided. The outside could benefit from some more landscaping. The glass doors and windows need to be cleaned. The extra security latch behind the room door was too loose. The commode constantly ran water. We tried shaking the handle, but this was not a permanent fix. There was a noise from the room next door that was persistent. It sounded like water was running. The rooms could benefit from additional insulation to decrease the noises from the hallways and outside. The air conditioning units need to be upgraded. The lamp on the bedside table needs to be fixed. The light on the right kept blinking on and off. The breakfast menu could be upgraded by adding sausage, bacon, and eggs. I suggest the coffee, tea, and water dispenser be made accessible to guests 24/7.

needs to be up dated

No work out room. Dryer did not work. No fruit at breakfast. Not clean.

First room smelt like cat urine and was told that they would be able to use an air freshening spray to get rid of the smell and if it wasn’t up to our liking then they would switch our room. Was not going to stay in room with cat piss in it but luckily they switched our room before they even tried that wild method. After our room was switched the new room still had a funky smell but not as bad. The ac in this room was on the way out and rusty grates and the tv had no reception either. Asked the person at the front desk if there was any waters available, didn’t car if I would have to purchase them. Was responded with “no but we have ice” which at this point was just hilarious as if I’m going to wait for ice from the ice machine to melt in a cup. Just a wild experience for $260 a night.

Terrible rooms, terrible cleaning, hostil personnel. I won’t go to that ever again

The bathroom was very small and the AC unit very noisy

The property is not bad, it’s quiet and no parking fee😉. My family only there to sleep because we are out the entire day. We think the rooms needed more upgrade. And breakfast should have atleast boiled egg or should have some different option everyday. We stayed there 5 days.

This property was very unique. It was part hotel part motel. It was very dated and out AC unit was very loud. It was ok, but this would not be my first choice on my next visit to the area.

This hotel was just ok at best. The rooms need significant updating, the lobby area is decent. The common areas need major updating. Breakfast was below average. The hotel was not worth the price paid. Will pay more to stay somewhere else the next time I come.

Checkin was with a person with no feeling, no communication skills, and rude. Bathroom was extremely dirty with hairs all over, toilet was not functioning properly, floor was full of stuff glued on it, I will never recommend and stay in this hotel again rest assured. I paid 175$ Canadian and it’s a complete steal. It doesn’t worth more than 50$.

The desk staff were knowledgeable and professional. The room was not properly cleaned especially the bathroom. Both rooms had bugs and long dark hairs on the floor. The front door deadbolt did not lock and the air conditioner was incredibly noisy at times (like a plane taking off). We were on the first floor, and both nights there was incessant loud stomping on the floor above us until 2 or 3 am. Trucks in the parking lot played music and shone headlights into our room until 2 or 3 am as well. Apparently construction workers were staying in the hotel The breakfast was very limited. Waffles the only hot selection. For the room price the room was totally unacceptable. We will not stay in this hotel again.