Renaissance Portsmouth-Norfolk Waterfront Hotel

Outstanding view. Clean and comfortable room.

Stayed for 2 nights, overall it was a good stay.

The AC was not working in my room. Front desk said they would send someone to look at it. No one showed up. Waited several hours and called back to find out that facilities staff had left and went home. New front desk staff member said they’d try to get us a new room or a fan, and that he would call me back to let me know. No return call was made, no fan, and no room exchange. The room was hot, humid, and muggy. It was uncomfortable and staff didn’t seem to be concerned at all. Communication and general concern was non-existent. Called the manager the next morning. He was very apologetic but stated that he couldn’t refund my stay but instead would give me marriott points. Still have not received those! Highly disappointed in the staff, the zero resolution to malfunctioning air conditioning, and my overall stay here :( We have stayed here in the past with no issues but will for sure will be staying at a different hotel next time we come to Portsmouth Va.

Stay was great except for the beds. They were so uncomfortable that we could not sleep. They were listed as queens but were not they were more like doubles. You could feel the springs when you laid down. Room would not stay cool at night either. Shower was amazing! Service in the bar was adequate very slow though. Restaurant part was not open when we stayed.

Unfortunately we checked in at 5:30 pm and no rooms were ready. Check in started at 4pm

It was grea

Very nice hotel, good location with fantastic views, boat connection to Norfolk downtown. Breakfast was very American, so not the best for European. Missing veggies, ham, bad coffee... Cleaning in the room could be better, floors were not clean.

The overall stay way amazing, it my 2nd time there and i wasnt disappointed

Great location and views of the river. But the room was located above the large air conditioning units which made our room very noisy while trying to sleep

Shower had low pressure to the point it Was almost unusable. The fridge was small and had old food in it. Room service was hit or miss at best.

House keeping can do better with cleaning. Upgrade

Hotel staff friendly and serviceable room had some issues with lights and water but stay was Preston was very helpful and friendly. Great location and Thyme Restaurant waitress. Tammy excellent and gumbo was amazing.

Chosen for the pool, it was freezing and the jacuzzi was closed.

Newly renovated and perfectly located. My view overlooked the water.

I use to come here quite often. Haven't been in some years. Place isn't the same. A string of hair was in the corner of the sink, which is unacceptable. They asked for my request but didn't honor it, and it was a simple request. Sad to say that will be/was my last time there.

Beautiful hotel! Bar staff is exceptional. Bre was our favorite. Hotel should keep pool towels downstairs as housekeeping could not deliver towels to the pool in a timely manner. Front desk advised there were 7 deliveries in front of the pool delivery for towels without a time frame on when they would arrive. Housekeeping will only provide fresh towels in room that are on the floor and does not make beds when you stay over however nothing in the room informs you of this. Hotel charges for parking however I was not informed until checkout.

Great Nice Neat & Clean Great Restaurant Great Food

The river was beautiful at night. The food was good.

Just skip it

Great experience, will stay again.