Residence Inn By Marriott Grand Rapids West

I got bed bugs here and it really ruined everything for me

This is my go to when I’m visiting family in Michigan. I love how big the rooms are and how friendly the staff is

We stay here often, it’s a reasonably priced hotel with kitchen. Close to mall and grocery store. It needs some good cleaning of hallways and overall carpets in room too.

Staff was wonderful. Breakfast was a lot better than the usual hotel breakfast.

Great place

I booked the kitchenette for a 4-night stay - The room was spacious, clean and the staff very friendly. It was also quiet and allowed for pets. I have stayed in many hotels over the last 20 years, and this was by far my favorite and very clean. I will book again for sure.

This place is conveniently located to lots of restaurants and shopping. It has the potential for many amenities. But it needs updating and general maintenance.

Beautifully maintained property kind staff huge room surprisingly good breakfast.

Very slow checkin

From the moment we stepped foot we were treated with pure kindness the breakfast was above and beyond everyday staff always there to help would definitely recommend for a weekend stay or for your family

Location is close to restaurants, grocery store and mall. Not a very walkable area. The door closest to our exit had a broken lock and could not be opened with key card, and was a long way from the main entrance. People were propping the door which is not very secure. Initially we were provided with one pot, no coffee carafe, no fry pan. We asked for additional pots and fry pans (twice) and eventually received some. There was a tear in the LR carpet and the AC unit, located in the bedroom was as loud as a small aircraft. I expected better from Marriot.

This hotel is comfortable and clean and the location is excellent. So many restaurants and places to shop. The staff was always courteous and kind. The breakfast had plenty of options

Staff is amazing and so polite. Great outside area with an outdoor pool and fire pit. Room was a great size! Super close to the mall and lots of places to eat

I did not like all the pot holes on the property. The back door did not work, our room key did not work in it.We enjoyed our clean suite, large and comfortable. The breakfast buffet was amazing. There was almost everything you could think of. The server at breakfast was very friendly and always eager to please and assist where necessary. We enjoyed our stay very much. Thank you.

The sinks and tub was clogged and tub dirty had to clean x2

Wonderful room setup and a fantastically helpful gentleman running the breakfast room

The staff is amazing!!! So friendly and welcoming! Amazing breakfast and excellent customer service!

This use to be my favorite hotel to stay at whenever I had business in this area of MI. It has been over a year since i had business in the area and was so sad to see the deterioration of this lovely hotel. The doors to the 2 rooms I purchase never fully shut unless you pulled or pushed on them an issue that the hotel staff is aware of. The key to one room would not work, after talking to the front desk their answer was jiggle the handle and pull up on the handle once you place the card in. Again, the staff knows this is an issue and all door issues could be a dangerous situation. One of the first rooms we entered smelled of smoke and disinfectant cover up spray with carpet bunched up here and there. The staff was very accommodating and moved that room, only to open the door to another room full of bunched up carpet. But at least it didn’t smell. Those quaint fireplaces that you look forward to after a long day of work for relaxation, well they do not work. The staff was kind, generous and helpful. They went beyond to make things better and want their customers to be happy. I got the impression that they have tried to get the issues I described fixed and no one is listening to them. I hope corporate reads this and makes some major updates to this hotel the I regarded as lovely.

Everything was fine except music at night from somewhere outside could be heard in our room when the window was open.

I was in a room for people with disabilities though not very disabled. The room would have been great for someone who was. Loved the lay-out and with children would have been nice. The only bad thing for me was the water in all areas about 9:30 A.M. was barely lukewarm. My husband barely stood in the shower a minute. I am hoping if you got up early it would have been better. Loved being able to set temp in the room at your exact preference. Felt like a foam mattress and we both got hot and a big reminder to put temp down at night. Mattress okay as long as we kept on our sides. The middle had a valley. The price at a level we could live with cold water for one morning. Desk people were very pleasant. If you don't expect luxury and can sleep with some noises it was a very convenient location for us with lots of stores and restaurants nearby. Liked the nice fridge and room arrangement. If you take food,take paper plates etc. Also no hair dryer. Vanity sink in separate room. It felt safe and clean and nicely decorated. Also good parking and location.