Residence Inn by Marriott Mystic Groton

All staff were friendly and greeted us with a smile ! Our 1 bedroom with pullout and kitchenette was a disappointment. Phone did not work, pullout mattress had a huge red/brown stain, door jam was wonky, each time we closed door we had to push the jam "in" manually to close door and toilet overflowed with no plunger available. We had to walk down to lobby to report overflow as the phone did not work. We asked to have a room change for our second nights stay. We were upgraded to a 2 bedroom suite on the second floor. It was much better than our first room. Unfortunately, the noise from the hallway and 3rd floor was really annoying and one of the bathrooms had a red substance smeared on the lower part of the wall. The pool was clean, hot in temperature (felt like a hot tub) and I believe it is a salt water pool. I don't plan on returning to this hotel.

no issues

Disappointed Stay – Not What I Expected from a Marriott Property I stayed at the Residence Inn Mystic Groton after traveling for a women’s business event and was truly disappointed with the experience. As a Marriott Gold member, I expected a much higher level of service and accommodation. Upon check-in, I was placed on the first floor in a room that was extremely musty. Since I planned to cook during my stay, I wanted to air the room out—but none of the windows had screens. I asked the front desk for a new room and was moved across the hall, only to find the same issue. After requesting a third room, I was finally placed in one with just one screened window out of four—not much of an improvement. To make matters worse, the bathroom had running water noises all night long, which made it difficult to sleep. Overall, I didn’t feel valued or properly accommodated, especially given my Gold status. There was no courtesy gesture or attempt to address the inconvenience. I plan to contact Marriott directly, as I’m genuinely surprised this property carries their name.

Property needs to be updated.

Has to call for new towels. Horse keeping never cleaned

Rooms smelled and were not very clean

Staff was polite and seemed to be always busy. Place could have been cleaner. And kept running out of breakfast. Pool area was well maintained, we had a little fish with us so we spent a good amount of time by the pool and the staff were checking towels and such often.

The entire staff was wonderful with one bad exception at the front desk. The facility is in dire need of a complete renovation. Shabby, tired, worn, dark are some of the words that come to mind. Breakfast is second rate at best. We have stayed at Hampton in the past and will return there in the future. We wanted to like it but were disappointed by the overall appearance. Depressing. I would not stay again if it were not renovated.

Room was very clean and breakfast was great. Staff for breakfast were very accommodating! Maintenance staff was great! Looking forward to returning!

We booked the room based on having 6 in our party but the room we received only slept 5. Room was 80 degrees and you can tell other guests had the same issue because the handles on the windows are broken and vents were broken. No screens in the 2nd story window so it was dangerous to have open if you have kids. Main tv didn’t work. Called the front desk but no one showed up to fix it and no other rooms available unless we split up our family.

Staff were very friendly and efficient, check in took only 2 or 3 minutes and check out took maybe 30 seconds. The room was clean and spacious. The free wifi was fine and I cannot comment on housekeeping or in room entertainment since I did not use them.

Staff was very polite and accommodating.

Misrepresentation of facilities: no working fireplaces

Stay was ok. Our shower was broken, but repaired once we notified the office. Bed was comfortable, but pillows had nothing to them. Unusual couch was not comfortable at all.

There was make up on the pillow case bottle cap under the bed and one outlet didnt work in the kitchen so had to go down stair in the lobby for coffeeand breakfast was ok not great soggy hashbrown and toaster really didnt toast

The first room I was in had blood on the curtains. I tried to sleep, but was awakened at 7:00am by a loud basketball game. I was on the 3rd floor and the court wasn't visible from my window but was close by. It was extremely cold out in January, so I couldn't fathom that people would be playing at all let alone at that hour on a Sunday. The fact that this kept me up on the 3rd floor shows how poorly this building was made. I asked to be moved to another room at noon. The front desk person gave me the runaround for 3 hours, not calling back when they said they would, giving me unrealistic timeframes for when they'd reply. I couldn't leave and had to wait 3 hours to figure out if I could change rooms. Once another person came on shift, they changed my room in 5 mins. The new room had an extremely loud heater that also made sleep difficult. The building was dingy and not well kept up. I would not stay here again.

Convenient, Safe, Great staff and service

Stove didnt work and was already settled in. Had to change rooms.

15 minutes ride to Foxwoods by way of a winding road, but the price was reasonable and expanded breakfast was good. A computer glitch locked us out of our room after midnight.

The 2 bedroom suite was awesome and had everything in the room that you could possibly need during your stay. First thing I didn't like is that there is 2 separate buildings and I had to walk outside to get to the pool or lobby for breakfast. Second, the pool water was heated but still on the cold side for December.