Residence Inn Pullman

The room was nice and clean. The set up was also good. Staffing however wasn't too tentative. We weren't offer bottle water until I asked and I was giving 1 bottle, when we had 3 people staying there 2 nights. I would think with that price of hotel, we would each get a free bottle of water each night. We rented 1 king room with pullout for 3 people and was thinking the staff would help setting up the pullout, but nothing. We did it ourselves. I mean we could do it but the hotel would get 5 stars for little stuff like this. Hotel was also under renovation so there were hours of noise. I don't blame renovation but since there was some inconvenience for the guests, a little extra attention would made up the difference. Overall, not a major issue but just to say that service was literally just OK.

I have a very mixed review to leave. On one hand, the staff did their best to help us upgrade to a larger room so we could be more comfortable. I appreciated that. On the other hand, when we got to our room, there were filthy food, encrusted dishes in the cupboards and hairs in the shower and oven was dirty. The rest of the room, though was gorgeous and clean when I called the front desk to let them know the employee acted like he could not care less. That was frustrating, because I made it clear that there were good things about the room and we appreciated it but dirty dishes were over the top. Then, at the end of our day, we had been told we could have a late check out. When our room key quit working, my husband went to the desk and asked why. They then said that we could not have our late check out as promised after all because they needed to clean the room. What a mess. That really put us in a bind and changed my whole view of this hotel. I will not stay here again and I am not interested in using Hotels.com either. I think they don’t give a rap if you book through a big booking company. I’ve been a Bonvoy member for years and I think if I had booked through them. I would’ve gotten better service.

Very comfortable and well equipped. Staff is very friendly and helpful.

Favorite place to stay while visiting Pullman

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great place to stay while we toured WSU

Clean facility, friendly transportation airport pick up and front desk staff!

I was extremely disappointed, I have never encounter a disgustingly lazy hotel as this. I understand my stay was during graduation weekend, but one could only hope better experience. Found a shirt and hat behind my hotel couch, one had 1 toilet paper for 4-people in a room. Staff was okay, expected more attentive. Breakfast was cold even when coming down in a busy time, my parent came down for breakfast and they said they could not find anything to eat an hour into breakfast time. Overall not okay, I will never be staying at this hotel again.

Excellent hotel with full kitchen and plenty of space!

I did not like the 8 dollar parking fee When you are over 400 bucks a night , the parking fee is ridiculous

Hallway carpets are dirty and need to be restretched. Rooms are basis Bathrooms are big but dated and dirty

I was not told in advance there would be an $8 per night parking fee in the large hotel parking lot that was virtually empty.

Great property! Staff was very professional!

We had an excellent stay in Pullman!

Very close to university’s Washington campus

Great staff

Friendly

Staff was wonderful! Clean room & very quiet!!

The staff super friendly and very helpful. We stay here every time we come to Pullman

Always super clean