Rochester Airport Marriott

Woodcliff was very quiet & comfortable…

The property old without updates or renovations. Dark in lobby and halls. Bathroom doors badly marred and tub didn’t drain well and not attached to lower or elevate. Carpet dirty. Since I got bitten with bed bugs in another property, my bar is pretty low. Having said that— definite plus for dodging that!! Staff was excellent— Front desk and airport shuttle driver! But if the need presents again— I will not choose that property.

Great swimming pool!

AWFUL. The cook at the restaurant quit when we had already ordered our food and they had us sitting there for three hours before they told us. The water in our bathroom was BLACK. Cold shower. Not pleased.

Beds were lumpy and not very comfortable. Room was satisfactory otherwise. Employees were friendly and attentive. I enjoyed the spa and attached bar

Very clean. Great pool and hot tub. Attentive staff. We love it and will return for a staycation!

I was late arrival due to a missed connecting flight which shouldn't have been a problem as i had a confirmed reservation. Wrong. I arrived just after midnight only to be told i didn't have a room. I was told that since i booked through a 3rd party vendor, my reservation wasn't confirmed and i would have to work with them to find mydelf a room. I disagreed, as i am a Marriott member AND i had an email directly from their property confirming my reservation. Luckily Chris,the night time mgr, was able to find me a room of someone who had checked out for a wee hour flight out if rochester. He had the room cleaned as best he could with staff that was on...i was just happy to have a bed and clean sheets. But from there, i had minimal service. I was there 3nights/4days and my bed was not made once,towels were not changed out and the coffee downstairs was barely passable. Some person had cleaned out all the creamers and sugar,the lids did not fit the coffee cups and nothing was replaced for hours. We did use the pool and hottub...the area was nicely maintained, the water warm and fresh towels available. The location of the hotel was very convenient for my purposes...so i would stay here again. I would just be hoping the experience i had this time was a one off..although my concern is that it may not be, as i was far from the only one whose reservation was given up. While the room was serviceable,the bed comfortable and the shower had great pressure..the carpet needed vacuumi

Bed need update

Property is average. Nothing special to talk about

Lovely stay. My flight was delayed as I arrived after midnight. The front desk offered me water and a later check out time.

Paid for a concierge king room and did not get it and did not get any credit in the front desk. Couldn’t figure it out.

Amazing place

There were no towells, when we checked in, shower was leaking, mattresses were too old and beaten.

Great place

Good

Clean

I loved the bed is soo comfy

The pool area smelled very mildewy. The pool water and hot tub were not very clean feeling.. The hot tub was down 2 dats in a row.

Clean quiet and convenient for eating

Many places to eat and shop