Royal Inn Knoxville Airport Alcoa

only one worker was very nice, the overnight worker was EXTREMELY rude. they also shut off my access to hotel before my check out time and almost had to sleep in my car. there were roaches (dead and alive) all around hotel.

Expedia should not be booking this hotel. They are remodeling. Only had a bed, tv, and 1 set of towels. No microwave, no remote, no fridge, no iron/Ironing boatd, no blankets. Only had a dirty bedspread. No lamps either. I paid for two nights that was not refundable and only stayed one night. It was horrible. It was loud from the remodeling that was being done. DO NOT RECOMMEND THIS HOTEL.

Holes in the wall, paint peeling, dried up spills on the floor.

The worst beds I have ever sleep on. The lady at the front desk was rude and mean and hateful every time I seen her or asked a question

The room literally looks like a prison cell, smells like a dumpster, customer service was basically both of those things combined like a prison warden with a horrible attitude. There was literal pubic, hair and human hairs in our bedsheets and blankets dirt on the floor. The room smells like it’s never been cleaned and when I went to the front desk to simply and politely I, my dad asked for clean blankets and sheets. She would’ve thought I asked her to literally build me a house in the middle of the night, the owners name is Pete and I will do whatever it takes to contact him. We did not even stay the night. We were there 20 minutes and left.

The room was dirty. The beds were disgusting. Looked like they hadnt been cleaned in a while. Crumbs, dirt, stains, and who knows what else on the beds and pillows! Called front deak for a clean room amd was told they could not spare another room. They said we could leave and and they would issue a refund. Have not heard anything about a refund, after a week!

The room was nasty. A non-smoking room has a cigarette wrapper on the floor when we walked in. The shower leaks badly and the tub looked like it had not not been cleaned. The bed did not have a bed sheet on it. It just had a sheet and the comforter had many burnt holes in it.

looked like someone forgot to clean the bathroom..bedsheets had holes in them

Do not stay at this place. They have bed bugs. Roaches on the walls. Ripped and torn bedding. Smoking in every room. No towels. No trash cans. Absolutely filthy and it should be condemned. Worst place I have ever stayed in in my entire life.

When I first got there the receptionist couldn't even find my reservation. Was rude and unhelpful. Once the representive from the Hotels.com app resent the confirmation, the woman finally started to give me the motel key. When she told me that my room wasn't on the bottom floor after I had requested an accessible room, she told me that it was the only room left. After I told her that I had trouble with going up stairs since they didn't have an elevator, she then said there was a room on the bottom floor. When I got in the room it smelled horrible, there was hair all over the beds, the sheets were yellow like from urine and the last straw was the coakroaches. I simply left, had my son turn the key back in while the woman was telling him that she would put us in another room. I had enough lies and had seen enough. We left and found another motel with better conditions and helpful people. I was to upset to even think about taking pictures, wish that I had. First ever bad motel that I have gotten through this app, all the others that I have stayed in have been good.

Stains on bedding. Bug's in bathroom. Peeling paint. Room not clean from prior occupant

Poor service and the condition of the room was pathetic

I could not stay in the room that was provided. There were people hanging around the parking lot and breezeways as we were about to carry the bags inside. The floor in The room was ceramic tile and I spotted live bugs in the tub. The guy at the front desk was very short with me when we arrived to check out the room and didn't ask any questions when I informed him couldn't stay in that room.

They had roaches in the room and gave us no towels or toliet paper

Room was not cleaned well. Water leaking from tub faucet. Unable to get any pressure from showerhead. Comforter was falling apart. Was first given a room that was already occupied, then switched to room with all the problems. If it had been refundable we would have left.

Even though we had prepaid, we left and stayed elsewhere.

Adequate for $45 clean everything worked comfortable bed and The sex was great and that makes up for anything negative

They stole my money. I DIDN'T mean to book a room there. I was looking for hotel closer to where I was gonna be for the weekend. Website booked a reservation without me having to confirm my card. When I rode there to see how about getting my money back I was told that there was a non refundable policy. I called hotel.com and I was told that if I got someones name and job title I would be able to get a refund through them, the lady at the desk WOULD NOT give me her name!!!! So I had to call my bank and do a fraud claim against them and the transaction. I asked the lady there would she stay there and she didn't have an answer for me SMH. Hotels.com NEEDS TO TAKE THEM OFF their platform!!!! That place is DISGUSTING!!!!

better than sleeping in the car, a little

This was so bad we didn’t stay after walking in looked like the kids in parking lot blasting music not a safe place to be so we left