Sheraton Phoenix Downtown

It is a good experience staying at Phoenix Sheraton Downtown, close to Convention Center and easy to get food when crossing the street.

I would have given a better review, but I didn't enjoy my stay due to staff's failure to resolve a reported issue at the beginning of my stay. The shower head was not working, and I ask if it could be looked at. The clerk (Aliyah) assured me that she would send someone to my room to inspect it, which she never did. The next day, same thing, no one was ever sent to fix the shower. I mention this again to the clerk Aliyah and no response. I ended up having to use the hand attachment the entire stay. At check out 2 days later, I mentioned this issue to her again, and she failed to apologize nor ofter me any credit towards my stay. Lastly, as a Sheraton member, I asked her if I received my daily credit for my food/drinks for the day, and she stated Yes. As I was leaving, I checked the charges on my bill and noticed that she did not enter the daily credit, and I had to return back to the hotel and spoke with another clerk who confirmed that I did not receive the credit, and she refunded the amount and reissued me a final check-out receipt. As a Sheraton Hotel, I expected the concern with the shower to be addressed immediately, and it wasn't. My organization paid a lot of money to have Sheraton host a two-day event including reservations for several hundreds guests. I was not happy with the lack of response to a simple concern. Nobody ever stopped by the room to inspect the shower, the staff did not call or ask how to make my stay better or even offer me a different room.

Very quet time of year because of the heat. Excellent service and food in the hotel restaurant - could not be happier!

No

Rooms were spacious and felt well-worth the cost, felt very secure and comfortable; plus the gym was fabulous!

Pool

Te size of this property is really great and we loved the gym ,pool and how property itself had everything we were looking for and more while visiting. We stayed on a high level floor and loved having a separate elevator for the higher level floors because I really didn’t have to stop on the 4th floor if I’m staying in the 31st floor. Was really convenient. The staff was great and helpful even with a convention going on and the hotel being so busy the staff still was attentive. My room was great and spacioius. The free drinks, hors d’oeuvres, and etc was a welcome addition when staying on the club level.

Great hotel

Staff was very helpful and knowledgeable. I didn’t like the tissue thin towels that I had to use for 4days and nights.

I have not had time to call the hotel very disappointed was advised wrong timing for our complimentary breakfast Mentioned it to a manager, he was nonchalant about refunding us or crediting us. Very disappointed. I was not the only guest who was given the wrong information.

Great overall!

The front desk staff were very nice and accommodating. The pool was great for the whole family. There were also amazing views.

From the moment I walked into the Sheraton Hotel, it felt like arriving at a friend’s welcoming home—bright, comfortable, and utterly inviting. The staff greeted me with genuine smiles and even went out of their way to move me into a room just steps from the fitness center so I could keep up with my workout. Every moment of my stay was delightful, and I left feeling refreshed and truly cared for.

We felt well taken care of from check-in to check-out and thoroughly enjoyed our stay.

The food at the restaurant was bad. Tasteless and expensive. The staff needs to be a little more friendly. The staff at &More cafe was rude, front desk wasn't nice. The only staff that was friendly were the valet employees. Otherwise, the hotel was nice, clean and quiet.

Overall great stay

Good

I've stayed at the Sheraton Downtown Phoenix for the conference the last two years. It's always very clean, quite, and staff is helpful and friendly. Across the street from the Arizona Ctr and easy to walk to area restaurants and attractions. I look forward to returning next year too.

Nice room, excellent service, was attending conference they did a great job. Food was really good. I found the bar and restaurant prices high, that is my only negative.

Everything was flowless for me