Sonesta ES Suites Baltimore BWI Airport

Dirty room and building. Breakfast was good.

Reserved several weeks ahead to learn when i got there it was first come first serve. Didn't receive the room i reserved and had paid for in advance. I came back to the front desk to let them know, the girl at the desk told me its because I check in later the the other guest.

It was like we were at home. I was impressed with everything!

This property is an extended stay property. Although they note that their property is smoke free there was several guests outside in the courtyard smoking cigarettes and weed. Once we checked in the room, we looked at the bed & the bed had a very visable "dip" in the bed. The bathtub was very dirty. Needless to say, we didn't complete our stay, because of they element at this hotel. While outside there was several younger guests asking us where we're from in an aggressive manner, while very loud explicit rap music was playing. The property looked decent but we didn't feel safe there so we checked out and found another room.

Nick was awesome

Room was clean, bed was comfortable, ac worked great.

Room was nice and spacious Whole hallway building smelled like weed Low staffed during our stay Tv cable box did not work Limited parking in the section we stayed

I woke up to a roach running across the headboard. I understand they have full size kitchens, but that is even more reason extermination needs to be frequent and thorough. I’m still waiting to hear back from the hotel about this situation.

Absolute

We stayed for the July 4th weekened. When we arrived people were hanging out in the parking lot on beach chairs drinking and smoking. Some were sitting on the curb. This set the tone for me! After checking in, we walked to our room where the main door had a broken handle. The room next to ours had crumbs (almost like smashed cookies) and a do not disturb sign on the floor in front of their door for 3 days! Proved to us that the place wasnt being cleaned. The first night of our stay my daughter (3 yrs old) wanted to use the pool. I asked front desk for pool towels because there were none outside. They didn't have any so they told us to use our room towel. We went back to the room to get the 2 towels they provided a family of 4! While in the pool you smelled weed and people hearing loud music. When we left the pool, we stopped again at the lobby to ask for room towels since ours were wet. No luck! They didnt have any. We had to shower and use the same towels that were soaked from the pool. Next morning, I went again to ask for clean towels. They didn't have any. They said because so many people stayed for the weekend, they ran out. Thats just poor planning. I've stayed in other hotels during busy holidays and they were always prepared. Overall, the vibe here just wasn't a good one. Im reading other people's reviews and questioning if we stayed in the same place! Oh another kicker was that they had a security guard in the main lobby for July 4th! Wth?!?!

The pool

Recommendable place to stay. Surely come back to this place to stat

The front desk staff was the best part of this hotel. There was no shuttle, trash everywhere, broken door handle to enter the building, broken laundry rooms, not enough towels and couldn't get more towels every time we asked they were out, broken air conditioner and strong smell of marijuana. Book somewhere else.

We appreciated the 2 bedroom suite. I would stay again. The breakfast could use an update.

Great stay for me and my family.

The staff were welcoming and the property was clean and staff. Some things didn’t work in our suite but overall it was a good experience

Clean and comfortable

Nice and recommendable place to stay.

Nothing

The property was decent. The staff members were amazing, very friendly! The air conditioner did not go above 75 degrees in the room, despite us having the AC on 65 for the duration of our stay.