SpringHill Suites by Marriott Ashburn Dulles North

There was an indoor ool advertised. Thats why we booked it. When we checked in,we were told the pool had been closed for months. We were not very happy

My room (223) had non-working telephones and an inoperable (dead) thermostat. Neither condition was disclosed to me upon check-in, nor on the hotel’s website. After checking in and discovering both problems, I had to walk down to the desk to request maintenance. The maintenance man told me “phone service to all the rooms has been out for at least 3 days”, and he also said, none of the wall thermostats were working. I asked if he had a replacement and offered to install it: he said no, it would have to be ordered. Besides, he said, even if I could install it, I couldn’t program it. I assured him that I could, to which he became very irritated, and said, maybe so. I don’t know the story of this hotel: whether it is brand-new or undergoing renovations, it does not seem to be ready to accept visitors. By not disclosing the problems upfront, it also makes me wonder what else the hotel is hiding. I would not stay there again (even though the location was extremely convenient) unless I had assurances that the telephones and thermostats were installed and operative.

Very convenient and nicely maintained

Great hotel and a lovely place to spend the last couple of nights for our trip

Stay was amazing. Great location, super clean and modern rooms, and GREAT breakfast included. I’ll definitely be coming back.

Kids very upset it states it has indoor pool and it did not.

Overall good value.l for the price. Toilet needed to be repaired as it ran continuously. Shower was okay. They do not clean rooms every day. They said every other day but no one showed up the 3 days I stayed.

Poor customer service from the time we checked in. We were happy to be there friendly and the guy at the desk would not even say hi. Cindy, the lady at the desk was less than friendly. When approached, didn’t even acknowledge me. I stated that the bottle of conditioner at the room was empty and has not been filled as we have checked in. She shrugged her shoulders and stated that the room was supposed the be refreshed today. Room got “refreshed” but the bottle didn’t get filled. The next day I had to come down and ask for some. The gentleman, David was polite and gave me a bottle. He explained since the staff all spoke Spanish, they couldn’t even ask them to do anything. They told us that our room was going to get refreshed every other day but that didn’t happen. We had one refreshing during one week stay and a cleaning on our last day staying there. The front desk people won’t even look at you or acknowledge you ornsaynhello. It was so disappointing. Every couple of years I come to visit my parents in VA and we pick this hotel due to proximity. I am not sure next time we will stay here. It was awful

Please be careful when booking with hotels.com because they are under Expedia, and some of the hotels that they book for are not negotiable, once they got your money they are not budging for any reason, even if it was a mistake when it was concerning the date that you booked. I was severely disappointed in the outcome.

Very comfortable

Unlike what the property details say about pool on property there is no pool on property

Easy check in, hotel staff was great

Great location, friendly staff and convenient to Dulles airport, local dining

The room was super stuffy and the pipes could be heard knocking at night

Staff super efficient

The breakfast was horrible. Everyone was complaining about it. It's a nice hotel but has had no maintenance.

Very comfortable room! Great people and will be back

Nice hotel in a convenience area. They also have shuttle to drop people to airport free which could cost $150 for uber ride. Thank you!

Rooms were spacious and comfortable.

Nice room, spacious, clean and nice breakfast,. Friendly staff.