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SpringHill Suites by Marriott Richmond North/Glen Allen
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SpringHill Suites by Marriott Richmond North/Glen Allen
Hotels
8.0
/10
Very Good
937 reviews
What Guests Say About Their Stay
Valerie
10.0
/ 10
The front desk staff graciously fixed a check in mistake that was completely my fault. They were beyond professional. They were just really nice people. The breakfast attendant was an absolute gem. She was friendly, funny, and efficient. She single-handedly kept the whole thing neat and moving along while checking in with each guest.
Donald
10.0
/ 10
This is our favorite place when we come to Richmond to visit our family. Our home away from home.
Melissa
10.0
/ 10
Courtney was excellent in our crisis. She calmed us reassured us and aided us with a solution. The hotel was good but Courtney made our experience 5 star
In the Area
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9701 Brook Rd, Henrico County, Virginia, United States, 23059
Main Facilities
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Swimming Pool
Restaurant
24-Hour Front Desk
WiFi
Elevator
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Available Room Types in SpringHill Suites by Marriott Richmond North/Glen Allen
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What's around SpringHill Suites by Marriott Richmond North/Glen Allen
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9701 Brook Rd, Henrico County, Virginia, United States, 23059
Discover More About SpringHill Suites by Marriott Richmond North/Glen Allen
Location
SpringHill Suites by Marriott Richmond North/Glen Allen is located in area / city Henrico County.
About SpringHill Suites by Marriott Richmond North/Glen Allen
Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at SpringHill Suites by Marriott Richmond North/Glen Allen.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
With all facilities offered, SpringHill Suites by Marriott Richmond North/Glen Allen is the right place to stay.
All facilities in SpringHill Suites by Marriott Richmond North/Glen Allen
Others
Hotel Services
- Laundry service
- Multilingual staff
- Newspaper in lobby
- Luggage storage
- Express check-out
- 24-hour Receptionist
Public Facilities
- Others
- Coffee/tea in lobby
- Elevator
- Smoke-free area
- Safety deposit box
General
- Parking
- Banquet
- Parking (surcharge)
- Terrace
Business Facilities
- Meeting facilities
- Conference room
- Business center
- Conference rooms
Things to Do
- Indoor pool
- Picnic area
Food and Drinks
- Breakfast
Connectivity
- Free WiFi
In-room Facilities
- TV
Nearby Facilities
- Grocery
Sports and Recreations
- Fitness center
Accommodation Policy & General Information in SpringHill Suites by Marriott Richmond North/Glen Allen
Important Note
- Pet deposit: USD 5 per day
- Pet fee: USD 50.00 per accommodation, per stay plus USD 50 one-time cleaning fee
- Service animals are exempt from fees
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Deposit: USD 20.00 per night
We have included all charges provided to us by the property.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and debit cards; cash is not accepted
- This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
The property will be renovating from June 26 2025 to September 1 2025 (completion date subject to change). The following areas are affected:
- Guestrooms
Hotel only accepts guests with minimum age of 21
Check-in/Check-out Time
Check-in:
From 15:00
Check-out:
Before 12:00
Hotel policy is not yet available.
General Information
Popular Facilities | Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator |
Check-In / Check-Out Time | From 15:00 - Before 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at SpringHill Suites by Marriott Richmond North/Glen Allen | 136 |
Number of floors in SpringHill Suites by Marriott Richmond North/Glen Allen | 4 |
Another facilities in SpringHill Suites by Marriott Richmond North/Glen Allen | Laundry service, Multilingual staff, Newspaper in lobby, Luggage storage, Express check-out |
Frequently asked question in SpringHill Suites by Marriott Richmond North/Glen Allen
What are available facilities at SpringHill Suites by Marriott Richmond North/Glen Allen?
There are top facilites at SpringHill Suites by Marriott Richmond North/Glen Allen such as Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at SpringHill Suites by Marriott Richmond North/Glen Allen?
The standard check-in time at SpringHill Suites by Marriott Richmond North/Glen Allen is starting from From 15:00 while the latest check-out time is at Before 12:00
Does SpringHill Suites by Marriott Richmond North/Glen Allen provide breakfast?
Yes, SpringHill Suites by Marriott Richmond North/Glen Allen provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in SpringHill Suites by Marriott Richmond North/Glen Allen
Other sources (937)
8.0
Very Good
From 937 reviews
Cleanliness
8.0
Room Comfort
8.0
Service and Facilites
8.6
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Traveler Reviews SpringHill Suites by Marriott Richmond North/Glen Allen
Number of reviews per page
20
40
Top reviews
muneeza shahid
Leisure Family
2.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
UNHYGENIC! I requested a refund for my entire stay due to blood stains on sheets, hair on my bed, unclean and disgusting bathrooms and below average breakfast options. I honestly feared for my safety and health staying 2 out of 3 nights which I booked. I checked out early as did all my friends and family who were staying there one day early due to disgustingness of the facility. The staff was understanding, and changed my room, but changing rooms rooms didn’t help! The next room was just as bad. DISGUSTED!
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David
Business
8.0
/10
Reviewed 13 week(s) ago
Hotels.com verified review
Pleasant enough stay. The staff were great! Very friendly and helpful. Overall, the hotel was not as clean as I’d expect. Good place for a quick trip.
Valerie
10.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
The front desk staff graciously fixed a check in mistake that was completely my fault. They were beyond professional. They were just really nice people. The breakfast attendant was an absolute gem. She was friendly, funny, and efficient. She single-handedly kept the whole thing neat and moving along while checking in with each guest.
Read More
Verified traveler
Friends and Family
8.0
/10
Reviewed 14 week(s) ago
Hotels.com verified review
Hotel staff very friendly. Parking was great. had to go to front desk three times to room serviced. Beds were very comfortable. Shower was in need of repair. Would stay there again. The comfortable beds made up for the issues.
JAMES
Leisure with Partner
2.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Rundown. Understaffed. Over priced.
We stayed 3 nights and received NO HOUSEKEEPING. I asked for Kleenexes and was told "yeah we're out. waiting for more"
The breakfast was sub-minimal.
The room was old and weird.
Donald
Leisure Family
10.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
This is our favorite place when we come to Richmond to visit our family. Our home away from home.
Adena
Leisure with Children
8.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Was ok, definitely nothing fancy. Had to change rooms because the first smelled like marijuana. Front desk and breakfast staff were very pleasant though.
Sue B
2.0
/10
Reviewed 15 week(s) ago
Hotels.com verified review
One of the worse hotels we stayed at over the past 20 years.
Issues- lighting not working, old bathroom with some mold in tile bath tub. Yes old bathtub and shower, spotted wall, no tissues, sink faucet very loose,
Can’t believe Marriott puts its name on this hotel.
Christa
6.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Good location but the indoor pool was cold so that was disappointing and there was animal hair all over the bathroom floor.
Cheryl
Leisure Family
4.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Black mold in bathroom. Only 3 towels left for 4 people. No tissues. Refrigerator did not work.Pool was cloudy and smelled like fish. People smoking pot next door, odor came into our room.
Eric
Business and Leisure Family
6.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
We stayed on the first level (not by choice) at the very end of the hallway (again, not by choice) right next to the side exit of the hotel. The lock on the door was broken, which meant that anyone could've entered the hotel from that exit without a key card. When we brought it up to the person at the front desk (more than once), we were told that it would be fixed, and during the five days that we were there, it wasn't. Perhaps if your staff treated this hotel like their own home, then safety would be more of a priority, and not just a request.
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Verified traveler
Friends and Family
8.0
/10
Reviewed 16 week(s) ago
Hotels.com verified review
Coming in the room it was excellent. Could have used more lighting in certain areas. I moved the night stand to hook up my phone charger and I saw a sticky mouse trap. Went to the other side of the bed and moved the other night stand and saw a second mouse trap. This was kind of disgusting
Sandi
Leisure with Partner
4.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
After reading a couple of reviews that said the beds are comfortable we found that they were not comfortable. The bed we had was definitely worn and clearly had a dip on one side (the side most easily accessible and so likely the side single travelers use). It was not comfortable for either of us to sleep in. And the pillows were so soft that my husband ended up with a crick in his neck each morning.
It had a decent kitchen area with microwave, bar sink and small refrigerator.
Despite hosting both national wheelchair basketball championship competitors and high school volleyball teams our room was quiet.
The one noise problem was a constant drone from the bathroom. We made sure that our fan was off but there was still a constant drone like a fan was on all of the time.
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Brenda
Business
4.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
Cleanliness at this hotel needs improvement. Checked out early due to carpets not being properly vacuumed, rooms not being clean.
Marie
Leisure Family
10.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
Great place to stay. I highly recommend this location. I will be back!!
Alenny
Leisure Family
2.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
A bit run down. No additional security to entering the side doors or riding up in the elevator. Room was sketchy, couch was dirty and could hear everything from hallway
Eleanor
Leisure
6.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
Easy check in. Clean
No listings of breakfast times, tv channels, WiFi login, quiet time, or listings of restaurants/gas stations. This info could be given at checkin.
I was on the second floor, sounded like people in rooms across from each other didn’t care how loud they were. Their kids were running up & down the corridor until a woman told them they were to loud & were disturbing other people.this was about 10:30 pm.
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andre
Business
2.0
/10
Reviewed 18 week(s) ago
Hotels.com verified review
We had six rooms. All the rooms were dirty. One room had roaches; three rooms had ants. One room's door did not close properly. In three of the rooms, the lights did not work. The front desk staff were very nice. However, the general manager was very disrespectful and disregarded what happened. The hotel was falling apart.
Ada
Leisure Family
10.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
Excellent
Bryan
Business with Partner
6.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
The property could benefit from some upgrading. The ceiling in our room was wet
Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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