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SpringHill Suites by Marriott Richmond North/Glen Allen
Hotels
8.0
/10
Very Good
937 reviews
What Guests Say About Their Stay
Valerie
10.0
/ 10
The front desk staff graciously fixed a check in mistake that was completely my fault. They were beyond professional. They were just really nice people. The breakfast attendant was an absolute gem. She was friendly, funny, and efficient. She single-handedly kept the whole thing neat and moving along while checking in with each guest.
Donald
10.0
/ 10
This is our favorite place when we come to Richmond to visit our family. Our home away from home.
Melissa
10.0
/ 10
Courtney was excellent in our crisis. She calmed us reassured us and aided us with a solution. The hotel was good but Courtney made our experience 5 star
In the Area
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9701 Brook Rd, Henrico County, Virginia, United States, 23059
Main Facilities
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Swimming Pool
Restaurant
24-Hour Front Desk
WiFi
Elevator
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Available Room Types in SpringHill Suites by Marriott Richmond North/Glen Allen
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SpringHill Suites by Marriott Richmond North/Glen Allen Address: Map & Location
9701 Brook Rd, Henrico County, Virginia, United States, 23059
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Location
SpringHill Suites by Marriott Richmond North/Glen Allen is located in area / city Henrico County.
About SpringHill Suites by Marriott Richmond North/Glen Allen
Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at SpringHill Suites by Marriott Richmond North/Glen Allen.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
With all facilities offered, SpringHill Suites by Marriott Richmond North/Glen Allen is the right place to stay.
All facilities in SpringHill Suites by Marriott Richmond North/Glen Allen
Others
Hotel Services
- Laundry service
- Multilingual staff
- Newspaper in lobby
- Luggage storage
- Express check-out
- 24-hour Receptionist
Public Facilities
- Others
- Coffee/tea in lobby
- Elevator
- Smoke-free area
- Safety deposit box
General
- Parking
- Banquet
- Parking (surcharge)
- Terrace
Business Facilities
- Meeting facilities
- Conference room
- Business center
- Conference rooms
Things to Do
- Indoor pool
- Picnic area
Food and Drinks
- Breakfast
Connectivity
- Free WiFi
In-room Facilities
- TV
Nearby Facilities
- Grocery
Sports and Recreations
- Fitness center
Accommodation Policy & General Information in SpringHill Suites by Marriott Richmond North/Glen Allen
Important Note
- Pet deposit: USD 5 per day
- Pet fee: USD 50.00 per accommodation, per stay plus USD 50 one-time cleaning fee
- Service animals are exempt from fees
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Deposit: USD 20.00 per night
We have included all charges provided to us by the property.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and debit cards; cash is not accepted
- This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
The property will be renovating from June 26 2025 to September 1 2025 (completion date subject to change). The following areas are affected:
- Guestrooms
Hotel only accepts guests with minimum age of 21
Check-in/Check-out Time
Check-in:
From 15:00
Check-out:
Before 12:00
Hotel policy is not yet available.
General Information
Popular Facilities | Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator |
Check-In / Check-Out Time | From 15:00 - Before 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at SpringHill Suites by Marriott Richmond North/Glen Allen | 136 |
Number of floors in SpringHill Suites by Marriott Richmond North/Glen Allen | 4 |
Another facilities in SpringHill Suites by Marriott Richmond North/Glen Allen | Laundry service, Multilingual staff, Newspaper in lobby, Luggage storage, Express check-out |
Frequently asked question in SpringHill Suites by Marriott Richmond North/Glen Allen
What are available facilities at SpringHill Suites by Marriott Richmond North/Glen Allen?
There are top facilites at SpringHill Suites by Marriott Richmond North/Glen Allen such as Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What Time is Check In & Check Out at SpringHill Suites by Marriott Richmond North/Glen Allen?
Check-in time at SpringHill Suites by Marriott Richmond North/Glen Allen is staring from From 15:00 while the latest check-out time is at before Before 12:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking.
Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.
Does SpringHill Suites by Marriott Richmond North/Glen Allen provide breakfast?
Yes, SpringHill Suites by Marriott Richmond North/Glen Allen provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is The Star Hotel Classification of SpringHill Suites by Marriott Richmond North/Glen Allen?
SpringHill Suites by Marriott Richmond North/Glen Allen is officially classified as a 3.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many floors does SpringHill Suites by Marriott Richmond North/Glen Allen have?
SpringHill Suites by Marriott Richmond North/Glen Allen has 4 floors.
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More Reviews from Other Guests in SpringHill Suites by Marriott Richmond North/Glen Allen
Other sources (937)
8.0
Very Good
From 937 reviews
Cleanliness
8.0
Room Comfort
8.0
Service and Facilites
8.6
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Traveler Reviews SpringHill Suites by Marriott Richmond North/Glen Allen
Number of reviews per page
20
40
Top reviews
Dorothy
Leisure
8.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
I've been staying at this location twice a year for several years now. And the overall cleanliness is good it wasn't as clean this time as in the past. There is areas of mold in the shower and on the soap dishes and the carpet needed cleaning as there were stains on it. I think some deep cleaning of the rooms are necessary.
Maria
Friends and Family
6.0
/10
Reviewed 13 week(s) ago
Hotels.com verified review
I booked a regular suite for my family that was supposed to have a separate area with a couch, and then the area with two beds. They were put in a handicap room that looked nothing like what had been reserved. Yhe room was also not well cleaned. I wanted my family to have a nice experience because this was supposed to be a stop where they could relax after a long drive, but it didn't turn out that way, which is disappointing.
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Judson
Leisure Family
6.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Solid location, check in staff didn't care, check out staff was nice, renovations going on so that was good to see (no disturbances or noise for us), room was a little dirty - AC had crumbs in the control panel, someones old razor was still in the shower and some hair. TV was quiet on volume 100 for some reason - but Biggest complaint was we like it cold when we sleep and AC could never get the room cold even at the coldest setting. Not horrible place - just not impressive. Was ok for the price I suppose. Checkout staff was the best part - though that was only 1min of smiles and kindness :)
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Heather
Leisure Family
8.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Remodeling
Ruqaiyah
10.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Exceptional customer service at the front desk.
Dallas
Leisure
8.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Overall great stay. Elevator needs love, hallway to room was hot. Pool looked murky.
MACEO
Leisure
10.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Great Location
Verified traveler
Friends and Family
2.0
/10
Reviewed 15 week(s) ago
Hotels.com verified review
Had I read the reviews I would have seen the common theme: staff is great, hotel is terrible. I blame myself for trusting the Marriott brand and not reading the reviews, didn't think that was necessary. However, the Marriott SpringHill Suites Richmond North/Glen Allen proved me wrong. The website misrepresented the product.
Edward
6.0
/10
Reviewed 15 week(s) ago
Hotels.com verified review
Hairs in tub.
Sink drain not draining well, bathtub drain not sealing…water leaking out.
No power outlet for one of the bed lites.
3 towels for 2 people for 3 nights.
Jacquelyn
Leisure
6.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
The staff was awesome but the property upkeep absolutely needs attention. You have so many new hotels going up in that vicinity around the sports Center I hope you all are considering renovating the building. It just felt old and in need of repair.
Sherah
Business and Leisure Family
2.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
The first room we got, the battery was out on the door and we couldn’t get in. Went back downstairs and they gave us a new room. Went in that room and things were broken and a piece that belonged in the door, was laying on the floor. Looked like the hotel was getting refurbished, but never saw anyone working on those refurbishments.
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James
Leisure Family
6.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
We stayed here 3 years ago and that was the reason for our return. It was perfect. This time we didn't receive the handicapped room requested. We had to move from one room to another because the tv didn't work. The whirlpool still pictured on the website has been filled in and the water in the pool was murky. No towels there...and ants and spilled food on the floor. The snack shop was empty except for sodas.
The breakfast was good and all of the staff was friendly and courteous.
We are not likely to return.
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Ashley
Leisure Family
4.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
We will not be staying here again.
The outer doors to the hotel all around are unlocked and easily accessible. The front desk staff seems bothered to help and would not bring pillows to the room (the one bed had no pillows). The shampoo bottles are labeled with marker. The tub is in poor condition. One of the lamps has a dead light bulb. The sofa is hard as a rock. I’d leave if it wasn’t so much work.
The pool smells SO musty, the water is not clear, the filter in the pool must be clogged or something as it keeps bubbling. There’s dirty towels all over the pool area, food spread all over the tables (left there for awhile). The indoor pool is why we booked this place, but I’d rather have no pool than deal with this place again. We had booked this place to stop at on the way back up from our trip, but we cancelled the reservation.
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Julie
Friends and Family
10.0
/10
Reviewed 16 week(s) ago
Hotels.com verified review
Great property. Need more take-and-go food options in the lobby.
Daniel
Friends and Family
2.0
/10
Reviewed 17 week(s) ago
Hotels.com verified review
The hotel was in terrible condition. The first room was not able to have guests. Air not working. Carpet was drenched. Chair was broken and damaged. Fridge was frozen. Bathroom door would not close, broken switchplate. Closet door broken off. We asked for another room. They gave us one that had mold in the bath tub. They lady at the front desk was very nice. The breakfast was not good. Good coffee. The Springhill in Danbury, Connecticut is beautiful with a great breakfast.
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Luke
8.0
/10
Reviewed 19 week(s) ago
Hotels.com verified review
Clean and comfortable.
FAISAL
Friends and Family
4.0
/10
Reviewed 19 week(s) ago
Hotels.com verified review
Very old facility and rooms were dirty. Stains on bedsheets and pillow cases and carpets.
Hotel does not honor gold status if you booked thru elsewhere.
Breakfast items were out of stock within first hour. Poor service overall.
muneeza shahid
Leisure Family
2.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
UNHYGENIC! I requested a refund for my entire stay due to blood stains on sheets, hair on my bed, unclean and disgusting bathrooms and below average breakfast options. I honestly feared for my safety and health staying 2 out of 3 nights which I booked. I checked out early as did all my friends and family who were staying there one day early due to disgustingness of the facility. The staff was understanding, and changed my room, but changing rooms rooms didn’t help! The next room was just as bad. DISGUSTED!
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David
Business
8.0
/10
Reviewed 19 week(s) ago
Hotels.com verified review
Pleasant enough stay. The staff were great! Very friendly and helpful. Overall, the hotel was not as clean as I’d expect. Good place for a quick trip.
Valerie
10.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
The front desk staff graciously fixed a check in mistake that was completely my fault. They were beyond professional. They were just really nice people. The breakfast attendant was an absolute gem. She was friendly, funny, and efficient. She single-handedly kept the whole thing neat and moving along while checking in with each guest.
Read More
Number of reviews per page
20
40
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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