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SpringHill Suites by Marriott Richmond North/Glen Allen

Hotels
8.0
/10
Very Good
1,000 reviews

What Guests Say About Their Stay

Lorrie
10.0
/ 10
This place was right off of the interstate and less than five minutes to the SportsCenter. The outside may look a little dated, but the inside has been renovated and it’s clean and modern. The lobby closes from 930AM until 12PM on the weekends to “clean and sanitize” after breakfast which was a major inconvenience.
Meloni
10.0
/ 10
We were pleasantly surprised at how all aspects of the room were very usable and made relaxing easy. Pet friendly too
Robert
10.0
/ 10
Needed two rooms for the night. Just rolled in. No problem getting rooms. Nice, clean and convenient. Would gladly stay here again.
In the Area
See Map
9701 Brook Rd, Henrico County, Virginia, United States, 23059

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
WiFi
Elevator
SpringHill Suites by Marriott Richmond North/Glen Allen is located in area / city Henrico County. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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SpringHill Suites by Marriott Richmond North/Glen Allen Address: Map & Location

9701 Brook Rd, Henrico County, Virginia, United States, 23059
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Discover More About SpringHill Suites by Marriott Richmond North/Glen Allen

Location


SpringHill Suites by Marriott Richmond North/Glen Allen is located in area / city Henrico County.

About SpringHill Suites by Marriott Richmond North/Glen Allen

Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at SpringHill Suites by Marriott Richmond North/Glen Allen.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

With all facilities offered, SpringHill Suites by Marriott Richmond North/Glen Allen is the right place to stay.

All facilities in SpringHill Suites by Marriott Richmond North/Glen Allen

Others SpringHill Suites by Marriott Richmond North/Glen Allen
Others

Hotel Services

  • Laundry service
  • Multilingual staff
  • Newspaper in lobby
  • Luggage storage
  • Express check-out
  • 24-hour Receptionist

Public Facilities

  • Others
  • Coffee/tea in lobby
  • Elevator
  • Smoke-free area
  • Safety deposit box

General

  • Parking
  • Banquet
  • Parking (surcharge)
  • Terrace

Business Facilities

  • Meeting facilities
  • Conference room
  • Business center
  • Conference rooms

Things to Do

  • Indoor pool
  • Picnic area

Food and Drinks

  • Breakfast

Connectivity

  • Free WiFi

In-room Facilities

  • TV

Nearby Facilities

  • Grocery

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in SpringHill Suites by Marriott Richmond North/Glen Allen

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • Pet deposit: USD 5 per day
  • Pet fee: USD 50.00 per accommodation, per stay plus USD 50 one-time cleaning fee
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 20.00 per night

We have included all charges provided to us by the property.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards and debit cards; cash is not accepted
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

Hotel only accepts guests with minimum age of 21

Check-in/Check-out Time

Check-in:
15:00 - 00:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 00:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at SpringHill Suites by Marriott Richmond North/Glen Allen
136
Number of floors in SpringHill Suites by Marriott Richmond North/Glen Allen
4
Another facilities in SpringHill Suites by Marriott Richmond North/Glen Allen
Laundry service, Multilingual staff, Newspaper in lobby, Luggage storage, Express check-out

Frequently asked question in SpringHill Suites by Marriott Richmond North/Glen Allen

What are available facilities at SpringHill Suites by Marriott Richmond North/Glen Allen?
There are top facilites at SpringHill Suites by Marriott Richmond North/Glen Allen such as Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What Time is Check In & Check Out at SpringHill Suites by Marriott Richmond North/Glen Allen?
Check-in time at SpringHill Suites by Marriott Richmond North/Glen Allen is staring from 15:00 - 00:00 while the latest check-out time is at before Before 12:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking. Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.
Does SpringHill Suites by Marriott Richmond North/Glen Allen provide breakfast?
Yes, SpringHill Suites by Marriott Richmond North/Glen Allen provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is The Star Hotel Classification of SpringHill Suites by Marriott Richmond North/Glen Allen?
SpringHill Suites by Marriott Richmond North/Glen Allen is officially classified as a 3.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many floors does SpringHill Suites by Marriott Richmond North/Glen Allen have?
SpringHill Suites by Marriott Richmond North/Glen Allen has 4 floors.
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More Reviews from Other Guests in SpringHill Suites by Marriott Richmond North/Glen Allen

8.0
Very Good
From 1,000 reviews
Cleanliness

8.0

Room Comfort

8.0

Service and Facilites

8.6

Sort by
Most Relevant
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Traveler Reviews SpringHill Suites by Marriott Richmond North/Glen Allen

Number of reviews per page
20
40
Top reviews
Erin
icon-Friends and Family
Friends and Family
4.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

The room we were given first was not cleaned. Sheets were slept in and towels were still dirty on the floor. Given a 2nd room and the reading lights in the bed didnt work and there was a hole in the wall where an outlet used to be.
Malena
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

We stayed four days and housekeeping never came, no fresh towels. All employees were very kind and friendly. The hotel was pretty clean for being under construction but the sheets didn’t fit the bed properly and had to be pulled back on several times throughout stay. Breakfast area was well kept and delicious.
Hector
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

We didn't like the costumer service and the room.
Donald
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

This stay could be summed up : if it could go wrong, it did go wrong. Our first room was musty smelling and had no TV reception. A so-called maintenance man came to check on it, said he knew what was wrong and would be back; an hour and a half later never returned. The front desk moved us to another room, but the TV remote batteries were dead; had to replace them. In the shower the soap dispenser was empty. In trying to get some ice for our water bottles, ice machine empty. This will be our last stay here.And the room we were moved to was by the side entrance, so every one’s comings and goings were heard all night. And the first room had filthy carpet with pet stains and mold in the bathroom tub. All in all, a disaster!
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Nancy
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Ants in our bathroom, uncomfortable beds, ants on table at breakfast. Staff did not keep food refilled at breakfast. Surprising experience for the price.
Frances
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Overall staff was great. Needs to accept cash. Was not happy with a bathroom door that didnt shut, no extra toilet paper and screws left in bedside drawers.
Holly
icon-Business
Business
6.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Need better TV’s and service provider
Joshua
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

This hotel is very convenient - right off 95. Tons of restaurants, stores, gas, etc. However this place is old, tired, and quite frankly dirty. The lobby and elevators looked like they hadn’t been mopped in weeks. The room was just ok- very musty, the sofa looked about a decade old and I wouldn’t touch it. The beds were small and uncomfortable. The room had only 1 towel and half used roll of toilet paper. There are a ton of hotels off 95. This one isn’t worth the stay.
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Laura
icon-Business Family
Business Family
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Peaceful and CLEAN!!!!
Lorrie
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

This place was right off of the interstate and less than five minutes to the SportsCenter. The outside may look a little dated, but the inside has been renovated and it’s clean and modern. The lobby closes from 930AM until 12PM on the weekends to “clean and sanitize” after breakfast which was a major inconvenience.
therese
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

One floor lamp. Little led lights on headboards. One didn’t work( they’re new). One reg coffee one decaf…cheap! No notepad, no pen. Moved tv to sleeping area…why? Other than that, great!
Kriston
icon-Business and Leisure with Partner
Business and Leisure with Partner
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

This hotel was one of the cleanest hotels we’ve ever stayed at. The breakfast was great. Only downfall is the air conditioning did not seem to be very efficient in our room. Besides that, everything was excellent and we would book again!
David
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Overall, this was a good experience, and I would stay there again. We had three adults in the room, but an insufficient number of bath linens which I had to go to the desk to get. It appeared that the side door, which was supposed to be opened with a room key, was ajar/open 24/7. The breakfast was better than adequate.
Meloni
icon-Business
Business
10.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

We were pleasantly surprised at how all aspects of the room were very usable and made relaxing easy. Pet friendly too
Paula
icon-Leisure
Leisure
6.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

In your room you could NOT control the air conditioner and it would fluctuate to very low during the night in up to 100 degrees weather outside. The TV’s were old and the remotes didn’t always work and there was no WiFi code to access and the system went down for streaming apps and we were told at the front desk there was nothing they could do. I will not stay there again. It’s not worth the money I spend.
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Chad
icon-Friends and Family
Friends and Family
2.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Did not get any sleep. Kids kept running in halls and slamming doors. One of my worse experiences.
Tora
icon-Business
Business
2.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Staff nice. Walked in room and could see crumbs all over, couch dirty, hair on the couch, big black feather on the bed, hair on the toilet. Ants in the bathroom.. hair in the shower. Sink dirty. Dust all over phone, microwave…. Wall dirty. Never been in a Marriott where the room stinked and was dirty
Robert
4.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Check in was slow. Two female clerks talked to each other while we waited to check in. The hallways smelled like smoke. When we got into the room, only one light worked and the TV said no signal. After 2 calls to front desk they answered and said “yeah, cable is down” Not worth the money for a subpar property.
Marlene
icon-Friends and Family
Friends and Family
4.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

Marriott needs to either hire additional housekeepers or ones who actually do their jobs at this location. The bathroom was gross. It looked like there was dried poop on the floor, so clearly, the floor hadn't been mopped. There was visible black mold/mildew in the corner of the tub. I also had to ask for toilet tissue and hand soap. The bathroom is old and in need of updating & while I can understand Marriott may not want to invest in having it updated, it should be clean.
Read More
Robert
icon-Business
Business
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Needed two rooms for the night. Just rolled in. No problem getting rooms. Nice, clean and convenient. Would gladly stay here again.
Number of reviews per page
20
40

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Others 4 SpringHill Suites by Marriott Richmond North/Glen Allen

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.0
Very Good
From 1,000 reviews
Cleanliness

8.0

Room Comfort

8.0

Service and Facilites

8.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews SpringHill Suites by Marriott Richmond North/Glen Allen

Number of reviews per page
20
40
Top reviews
Erin
icon-Friends and Family
Friends and Family
4.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

The room we were given first was not cleaned. Sheets were slept in and towels were still dirty on the floor. Given a 2nd room and the reading lights in the bed didnt work and there was a hole in the wall where an outlet used to be.
Malena
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

We stayed four days and housekeeping never came, no fresh towels. All employees were very kind and friendly. The hotel was pretty clean for being under construction but the sheets didn’t fit the bed properly and had to be pulled back on several times throughout stay. Breakfast area was well kept and delicious.
Hector
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

We didn't like the costumer service and the room.
Donald
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

This stay could be summed up : if it could go wrong, it did go wrong. Our first room was musty smelling and had no TV reception. A so-called maintenance man came to check on it, said he knew what was wrong and would be back; an hour and a half later never returned. The front desk moved us to another room, but the TV remote batteries were dead; had to replace them. In the shower the soap dispenser was empty. In trying to get some ice for our water bottles, ice machine empty. This will be our last stay here.And the room we were moved to was by the side entrance, so every one’s comings and goings were heard all night. And the first room had filthy carpet with pet stains and mold in the bathroom tub. All in all, a disaster!
Read More
Nancy
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Ants in our bathroom, uncomfortable beds, ants on table at breakfast. Staff did not keep food refilled at breakfast. Surprising experience for the price.
Frances
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Overall staff was great. Needs to accept cash. Was not happy with a bathroom door that didnt shut, no extra toilet paper and screws left in bedside drawers.
Holly
icon-Business
Business
6.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Need better TV’s and service provider
Joshua
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

This hotel is very convenient - right off 95. Tons of restaurants, stores, gas, etc. However this place is old, tired, and quite frankly dirty. The lobby and elevators looked like they hadn’t been mopped in weeks. The room was just ok- very musty, the sofa looked about a decade old and I wouldn’t touch it. The beds were small and uncomfortable. The room had only 1 towel and half used roll of toilet paper. There are a ton of hotels off 95. This one isn’t worth the stay.
Read More
Laura
icon-Business Family
Business Family
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Peaceful and CLEAN!!!!
Lorrie
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

This place was right off of the interstate and less than five minutes to the SportsCenter. The outside may look a little dated, but the inside has been renovated and it’s clean and modern. The lobby closes from 930AM until 12PM on the weekends to “clean and sanitize” after breakfast which was a major inconvenience.
therese
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

One floor lamp. Little led lights on headboards. One didn’t work( they’re new). One reg coffee one decaf…cheap! No notepad, no pen. Moved tv to sleeping area…why? Other than that, great!
Kriston
icon-Business and Leisure with Partner
Business and Leisure with Partner
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

This hotel was one of the cleanest hotels we’ve ever stayed at. The breakfast was great. Only downfall is the air conditioning did not seem to be very efficient in our room. Besides that, everything was excellent and we would book again!
David
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Overall, this was a good experience, and I would stay there again. We had three adults in the room, but an insufficient number of bath linens which I had to go to the desk to get. It appeared that the side door, which was supposed to be opened with a room key, was ajar/open 24/7. The breakfast was better than adequate.
Meloni
icon-Business
Business
10.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

We were pleasantly surprised at how all aspects of the room were very usable and made relaxing easy. Pet friendly too
Paula
icon-Leisure
Leisure
6.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

In your room you could NOT control the air conditioner and it would fluctuate to very low during the night in up to 100 degrees weather outside. The TV’s were old and the remotes didn’t always work and there was no WiFi code to access and the system went down for streaming apps and we were told at the front desk there was nothing they could do. I will not stay there again. It’s not worth the money I spend.
Read More
Chad
icon-Friends and Family
Friends and Family
2.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Did not get any sleep. Kids kept running in halls and slamming doors. One of my worse experiences.
Tora
icon-Business
Business
2.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Staff nice. Walked in room and could see crumbs all over, couch dirty, hair on the couch, big black feather on the bed, hair on the toilet. Ants in the bathroom.. hair in the shower. Sink dirty. Dust all over phone, microwave…. Wall dirty. Never been in a Marriott where the room stinked and was dirty
Robert
4.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Check in was slow. Two female clerks talked to each other while we waited to check in. The hallways smelled like smoke. When we got into the room, only one light worked and the TV said no signal. After 2 calls to front desk they answered and said “yeah, cable is down” Not worth the money for a subpar property.
Marlene
icon-Friends and Family
Friends and Family
4.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

Marriott needs to either hire additional housekeepers or ones who actually do their jobs at this location. The bathroom was gross. It looked like there was dried poop on the floor, so clearly, the floor hadn't been mopped. There was visible black mold/mildew in the corner of the tub. I also had to ask for toilet tissue and hand soap. The bathroom is old and in need of updating & while I can understand Marriott may not want to invest in having it updated, it should be clean.
Read More
Robert
icon-Business
Business
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Needed two rooms for the night. Just rolled in. No problem getting rooms. Nice, clean and convenient. Would gladly stay here again.
Number of reviews per page
20
40