Sturgis Lodge and Suites

Clean and functional but nothing fancy

I don’t know I didn’t get to stay at the property I got to sleep in my car because nobody was there and the doors are locked.

Comfortable beds and pillows. Bath tub need to be cleaned, there was hair left in the tub.

It will be a great place to stay after construction is completed

Great service all around.

Property is dirty outside kind of rundown inside. Advertised free break fast but it was closed

Could not check in. They did not have our reservation.

There was not breakfast, or hot tub as advertised

Nothing worked in the room I.e. sink, shower, heater, water dripped, bedding was dirty/ talked to staff upfront.

The hot tub was broken and no free breakfast due to renovation. The carpet was very dirty, and the bathroom had mold around the tub and on the ceiling. Walls must be thin because very noisy.

No hot water, dirty towels left in room, stained linen, noisey heater, key cards not work, no breakfast available as advertised, , no hot tub as. Would never stay again. advertised, outside area dirty

There is no staff at night! They leave the property til morning without warning. Our key stopped working and we got locked out of our rooms. We went to the front desk and found a sign informing us no one would be back til 7am. There is no number to call, we eventually had to call non emergency police who helped us track down the owner to get us back into our rooms. We also had people in the room near us start a very loud party at 2am, blasting music and shouting and jumping in the pool. Since all the staff leaves there was no one to kick them out. Good luck if you need a towel or extra blanket or toilet paper between the hours of 10pm-7am. They also do not have a breakfast although it is listed online and even have a sign up when you check and and in your room, but when we got up to get breakfast we were informed they weren’t doing it today, even though that was one of the reasons we chose this hotel. The hotel itself is actually pretty neat. The pool is fun and the layout is unique. The staff were all so nice when they were there, but I’ve never heard of a hotel that isn’t staffed at night, or at least leave a number for emergencies.

The pool was gross and the hot tub is down

must not own a vaccum

If your looking to stay in Sturgis DO NOT book this hotel. Weve stayed her twice and both times were terrible. Our room keys wouldn't work, had to climb through the window(which were broken and didnt lock). Hot tub was broken, ice machines were broken, it snowed under our door, only one outlet worked, all the linens were stained, room wasnt cleaned, they didnt shovel any of the walkways when it snowed, there was mold in our bathroom. On the last night of our stay their boiler broke, cause a CO2 leak, the fire department came said we should leave for the day. The "live in manager" said everything was fine. When we got back that night our room was 56°. The front desk person said the boiler was out so we wouldn't have heat or water... they wouldnt refund our money, and we had to book 5 new rooms somewhere else. And they weren't even planning on telling anyone there was no heat or water. Id say we'll never be back, but i doubt theyll be open much longer.

hirable experience. I booked month ahead of time. hot tub was broke, last day of our 3night stay we were forced to find a new hotel due to no heat or hot water, but to top off they didn't inform any of the guests there, I had to ask. then they refused to compensate us or give us hotel vouchers for another hotel!!!! thanksgiving weekend 😢

Was forced to leave early due to the hot water and heat going out in November. Was never able to contact manager and was notified by employers 8 hrs after it happened, when i went and asked why room was cold. By this time it was 5pm already 8 hrs from home with no resources giving by hotel, just a sorry hope everything works out for you . We we compensated for are last night ,but thats it . On top of this hotel had stained lines broken doors ,hot tob wasnt woorking ,heater was having issues first two nights ,fire department showed up at 730 am for co2 leak ,we were never told anyrhing from any manger at this time. When we asked for pool towels they only provided us with 2 and said thats all we can have ,even though we had four ppl.

Ok

Staff was wonderful and indoor pool was amazing for our kids. We definitely will stay again.

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