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SureStay by Best Western Massena
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SureStay by Best Western Massena
Hotels
7.4
/10
Pleasant
468 reviews
What Guests Say About Their Stay
Mark
10.0
/ 10
Check in was as advertised and easy. Room is very clean. Mattress’s look brand new. 5 min drive from Walmart, McDonalds, Pizza Hut and more. 15 minutes from the. Canadian boarder
Melissia
10.0
/ 10
The hotel was very clean. The staff were very accommodating. Quiet and a nice place to stay.
Karen
10.0
/ 10
Beautiful room very helpful with any questions I would come back enjoy my visit
In the Area
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15054 State Highway 37, St. Lawrence County, New York State, United States, 13662
Main Facilities
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24-Hour Front Desk
Parking
WiFi
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Available Room Types in SureStay by Best Western Massena
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What's around SureStay by Best Western Massena
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15054 State Highway 37, St. Lawrence County, New York State, United States, 13662
Discover More About SureStay by Best Western Massena
Location
SureStay by Best Western Massena is located in area / city St. Lawrence County.
About SureStay by Best Western Massena
SureStay by Best Western Massena is the smartest choice for you who are looking for affordable accommodation with outstanding service.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
SureStay by Best Western Massena is the ideal choice for you who are looking for a comfortable yet affordable accommodation.
All facilities in SureStay by Best Western Massena
Others
General
- Parking
- Smoking area
- Terrace
Things to Do
- Picnic area
- Barbecue
Transportation
- Bus/truck parking
Connectivity
- Free WiFi
Public Facilities
- Others
Shuttle Service
- Airport transfer (surcharge)
Hotel Services
- 24-hour Receptionist
Accommodation Policy & General Information in SureStay by Best Western Massena
Important Note
- Airport shuttle fee: USD 20 per person (one-way)
- Airport shuttle fee per child: USD 15 (one-way), (from 4 to 12 years old)
- Pet deposit: USD 150 per stay
- Pet fee: USD 30.00 per pet, per day
- Service animals are exempt from fees
- Rollaway bed fee: USD 25 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and debit cards; cash is not accepted
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
- This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
Hotel only accepts guests with minimum age of 21
Check-in/Check-out Time
Check-in:
From 15:00
Check-out:
Before 11:00
Hotel policy is not yet available.
General Information
Popular Facilities | 24-Hour Front Desk, Parking, WiFi |
Check-In / Check-Out Time | From 15:00 - Before 11:00 |
Available rooms at SureStay by Best Western Massena | 45 |
Number of floors in SureStay by Best Western Massena | 2 |
Another facilities in SureStay by Best Western Massena | Smoking area, Terrace, Picnic area, Barbecue, Bus/truck parking |
Frequently asked question in SureStay by Best Western Massena
What are available facilities at SureStay by Best Western Massena?
There are top facilites at SureStay by Best Western Massena such as 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at SureStay by Best Western Massena?
The standard check-in time at SureStay by Best Western Massena is starting from From 15:00 while the latest check-out time is at Before 11:00
What is the star rating of SureStay by Best Western Massena?
SureStay by Best Western Massena is a 2.0-star hotel.
How many floors does SureStay by Best Western Massena have?
SureStay by Best Western Massena has 2 floors.
How many rooms are available at SureStay by Best Western Massena?
SureStay by Best Western Massena has 45 rooms in total.
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More Reviews from Other Guests in SureStay by Best Western Massena
Other sources (468)
7.4
Pleasant
From 468 reviews
Cleanliness
7.8
Room Comfort
7.6
Location
7.6
Service and Facilites
8.0
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Traveler Reviews SureStay by Best Western Massena
Number of reviews per page
20
40
Top reviews
Mark
Leisure with Children
10.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
Check in was as advertised and easy. Room is very clean. Mattress’s look brand new. 5 min drive from Walmart, McDonalds, Pizza Hut and more. 15 minutes from the. Canadian boarder
Michael
Business
8.0
/10
Reviewed 25 week(s) ago
Expedia Group verified review
It’s Quiet and the price is reasonable for the rooms
Randy
10.0
/10
Reviewed 43 week(s) ago
Expedia Group verified review
Staff pleasant
Cindy
Leisure Family
6.0
/10
Reviewed 44 week(s) ago
Expedia Group verified review
NA
Naza
Business and Leisure Family
8.0
/10
Reviewed 44 week(s) ago
Expedia Group verified review
The rooms were very clean, and the staff was friendly. Checking in and checking out was easy.
It was hard to fall asleep when we could hear people snoring and talking behind walls. Someone was watching TV at 6 a.m., which woke us up. It was as if the walls didn't exist. The same goes for the smell. Without ventilation, smells traveled from room to room. Every time we entered the room, it smelled horrible despite its cleanliness.
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Melissia
Friends and Family
10.0
/10
Reviewed 44 week(s) ago
Hotels.com verified review
The hotel was very clean. The staff were very accommodating. Quiet and a nice place to stay.
Vicci
Leisure with Partner
6.0
/10
Reviewed 45 week(s) ago
Expedia Group verified review
Property was clean and good for it age, proprty is dated
Kathi
6.0
/10
Reviewed 46 week(s) ago
Expedia Group verified review
Very happy the room was clean. Property needs TLC badly. Website shows this great breakfast available to us which is one of the reasons I chose this place and NOTHING was available to us. The Breakfast room is closed and the inroom coffee was terrible. A partial refund would be nice as the add is not what was delivered to us.
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fnu
2.0
/10
Reviewed 50 week(s) ago
Expedia Group verified review
staff is very rude
Alan
Leisure Family
8.0
/10
Reviewed 52 week(s) ago
Expedia Group verified review
Friendly bunch of folks. Stay at this place for value, safety and comfort.
Karen
Leisure with Partner
10.0
/10
Reviewed 54 week(s) ago
Expedia Group verified review
Beautiful room very helpful with any questions I would come back enjoy my visit
Yann
Business
10.0
/10
Reviewed 54 week(s) ago
Hotels.com verified review
While this hotel might appear from the road as rundown place, it deserves a second look! Excellent amenities, clean, easy check-in and very safe. Plenty of parking space and conveniently located. I was pleasantly surprised with the room! Much larger and cleaner than some nice hotels I've stayed at. Will definitely return on my next trip.
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Tammy
Leisure with Partner
10.0
/10
Reviewed 55 week(s) ago
Expedia Group verified review
The women who checked us in was outstanding. We managed to arrive a day early, and she was very helpful in setting us up with a second night. Down side was the hotel was a little far out from local eateries. But definitely a clean comfortable place.
Christopher
Leisure
10.0
/10
Reviewed 58 week(s) ago
Expedia Group verified review
Staff was friendly, accommodations were beyond convenient. Plus the area was rural so it was nice, peaceful, and quiet
Verified traveler
8.0
/10
Reviewed 62 week(s) ago
Hotels.com verified review
We have stayed at this hotel previously and have no issues. The room was comfortable and the staff was pleasant. The only problem we had this weekend was the price gauging due to the weekend. There was no reason to more than double the room price. That was taking advantage of the clients. That shows a lack of integrity and greed is more important then your clients.
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Raj
2.0
/10
Reviewed 64 week(s) ago
Expedia Group verified review
Hotel staff not good cheat with every customer onling booking not good for this hotel fuking gujrati family cheater
Wayne
6.0
/10
Reviewed 66 week(s) ago
Expedia Group verified review
.
Shawna
Leisure Family
4.0
/10
Reviewed 66 week(s) ago
Expedia Group verified review
Room was clean and kept. Beds are very hard. Fire alarm went off at 4 am. Had to clean the coffee maker in the room before I could use it. No one works front desk.
Elizabeth
Friends and Family
8.0
/10
Reviewed 70 week(s) ago
Hotels.com verified review
The staff were great. Very accommodating, helpful and nice. Definitely a good place to stay if you’re just looking for some place to sleep. Not walkable to anything.
Joan
Leisure with Friends
10.0
/10
Reviewed 71 week(s) ago
Expedia Group verified review
The manager is both helpful and lovely. The hotel is clean and quiet. I highly recommend it.
Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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