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SureStay Hotel by Best Western Florence
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SureStay Hotel by Best Western Florence
Hotels
6.0
/10
Pleasant
961 reviews
What Guests Say About Their Stay
Kristian
10.0
/ 10
Rooms were clean only thing was the parking lot was littered with trash, clothese and other junk. Besides the parking lot enjoyed the stay
Linda
10.0
/ 10
Was a good stay and had just what we needed. Loved also having a refrigerator and microwave and breakfast
In the Area
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8075 Steilen Dr, Boone County, Kentucky, United States, 41042
Main Facilities
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24-Hour Front Desk
Parking
WiFi
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Available Room Types in SureStay Hotel by Best Western Florence
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Per room per night (excl. taxes & fees)
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What's around SureStay Hotel by Best Western Florence
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8075 Steilen Dr, Boone County, Kentucky, United States, 41042
Discover More About SureStay Hotel by Best Western Florence
Location
Staying at SureStay Hotel by Best Western Florence is a good choice when you are visiting Boone County.
About SureStay Hotel by Best Western Florence
The hotel’s fitness center is a must-try during your stay here.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Staying at SureStay Hotel by Best Western Florence will surely satisfy you with its great hospitality and affordable price.
All facilities in SureStay Hotel by Best Western Florence
Others
Public Facilities
- Others
- Smoke-free area
- Safety deposit box
- Coffee/tea in lobby
Hotel Services
- 24-hour Receptionist
- Laundry service
Transportation
- Bus/truck parking
Connectivity
- Free WiFi
General
- Parking
Business Facilities
- Business center
Sports and Recreations
- Fitness center
Accommodation Policy & General Information in SureStay Hotel by Best Western Florence
Important Note
- Pet fee: USD 25 per pet, per night
- Service animals are exempt from fees
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Deposit: USD 100 per accommodation, per stay
We have included all charges provided to us by the property.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards and debit cards; cash is not accepted
- This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
Hotel only accepts guests with minimum age of 21
Check-in/Check-out Time
Check-in:
From 16:00
Check-out:
Before 11:00
Hotel policy is not yet available.
General Information
Popular Facilities | 24-Hour Front Desk, Parking, WiFi |
Check-In / Check-Out Time | From 16:00 - Before 11:00 |
Available rooms at SureStay Hotel by Best Western Florence | 92 |
Number of floors in SureStay Hotel by Best Western Florence | 2 |
Another facilities in SureStay Hotel by Best Western Florence | Others, Smoke-free area, Safety deposit box, Coffee/tea in lobby, 24-hour Receptionist |
Frequently asked question in SureStay Hotel by Best Western Florence
What are available facilities at SureStay Hotel by Best Western Florence?
There are top facilites at SureStay Hotel by Best Western Florence such as 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at SureStay Hotel by Best Western Florence?
The standard check-in time at SureStay Hotel by Best Western Florence is starting from From 16:00 while the latest check-out time is at Before 11:00
More Reviews from Other Guests in SureStay Hotel by Best Western Florence
Other sources (961)
6.0
Pleasant
From 961 reviews
Cleanliness
6.0
Room Comfort
6.4
Service and Facilites
7.2
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Traveler Reviews SureStay Hotel by Best Western Florence
Number of reviews per page
20
40
Top reviews
joseph
Leisure
2.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Toilet was stopped up,the carpet by the front door was ripped carpet was dirty ,will not stay again
Rico
4.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Sleep
Thomas
4.0
/10
Reviewed 14 week(s) ago
Hotels.com verified review
Property is not maintained well. Rooms smell smoky. Minimal breakfast offerings. Disappointing experience.
Kristian
Leisure Family
10.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Rooms were clean only thing was the parking lot was littered with trash, clothese and other junk. Besides the parking lot enjoyed the stay
Michael
Leisure Family
8.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
The room was clean and in really good shape. You definitely get a quality room for the vslur price. My kids also liked the hotel. The breakfast was alright too. Food was average but well stocked. I would stay there again.
Derrick
Leisure Family
2.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
They city was not bad but the hotel was not clean. Had to kill a critter, blankets had holes and burn marks, stained towels had other people's hair...
Holly
Business
2.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
The whole
Building smells like people smoke inside, to the point where it stinks up the room. There were bugs in the bathroom, bathroom was dirty, shower, floor, shower curtain was filthy. Bedding was dirty.
Staff was nice.
Courtney
Business
2.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
How they can charge money for rooms the way they are is crazy business…
Was meant to be there for 3 nights, only managed 1.
The room has this weird sour stench, the room itself is dirty and in the morning, I ending sharing the room with cockroaches.
After talking to the receptionist about the Cockroaches, they didn’t say “we’ll move you into another room” they just said “I’ll let someone know”
I asked for a refund and the receptionist just looked at me like I was speaking a different language! Never did get that refund…
Stay Sure?
Stay Far Away!
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James
Leisure with Partner
4.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
The tub was dirty, the carpet in the room was stained and filthy, the hallways had carpet squares that had visible filth all the way down the center. They only had one towel in the room, the rails in hallway were sticky all the way up and down and it seemed like entering a tenement, not a motel. Extremely disappointed in the condition of a Best Western. People were smoking pot in the rooms in several places down the hallway and no one seemed to care. The breakfast was not even close to "deluxe" that they advertised. Not even any hot food. I have stayed in Best Western around the world and chose this for that reason. I have no idea why Best Western allows the use of their good name for this dump. The toilet paper holders were installed across the room from the toilet and only 8-10" off the floor. LOL. The shower rod connections were all rusted. The noise after 1 and 2am in the hallways was crazy. Couldn't call the desk as the phone was not working. Both of the outlets on the desk side of the room didn't work and neither did the plug in the lamp on the desk. The only outlet that worked was behind the TV and accessible only by plugging into a surge protector strip that was sticking out and absolutely filthy.
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Stephany
2.0
/10
Reviewed 16 week(s) ago
Hotels.com verified review
As much as i hate complaining about an affordable room. I am extremely surprised there isn't more honest reviews of this hotel, and thia should be mentioned so others arent blind sided by the pictures.
Upon walking in you will be smacked with the smell of cigarette smoke.
The staff are friendly. They were quick to help get us new bedding when our bed was full of crumbs/food droppings. I PRAY it was food.
The window doesn't open so there is no way to get the hot stuffy cigarette smoke to leave your room. We ended up going to the dollar store and buying a smoke odor neutralizer, a lemon scented spray, a lemon scented essential oil puffer AND disinfectant wipes because there were splotches of pee on our toliet.
Cigarette burns in the bed and floor even though it says no smoking.
We plan on coming back to visit Ignite Church in the future, but this hotel will not be on the list of safe places.
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Melanie
4.0
/10
Reviewed 16 week(s) ago
Hotels.com verified review
It was ok, but overall very disappointing. The hotel smelled heavily of cigarette smoke . You couldn’t turn off the water in the shower— it was running a little when I got there and I couldn’t get it off. The hallways were dirty.
Hedda
4.0
/10
Reviewed 16 week(s) ago
Hotels.com verified review
Not a good place to stay. TV remote is not working. The place has awful smell. From the terrible stairs through walking down the hallway it smells like musty odors. Doesn’t look and fells clean at all. One bed has stained bedding. We arrived late already so we did not bother to have it changed. We just slept in 1 bed. TV remote was not working. Continental breakfast are toast, no cream cheese or anything besides butter, cereals, orange and yogurt. Drinks are coffee and orange juice. No water. Pls note they don’t allow eating and bringing of food outside the breakfast area.
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Kara
Friends and Family
6.0
/10
Reviewed 17 week(s) ago
Hotels.com verified review
It was a good value for the price. The breakfast was better then expected with more options than prepackaged pastrys and granola bars.
Miranda
Business and Leisure with Partner
4.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
I’d hate to write a bad review since I’m the least bit picky but people should know the truth. I didn’t personally mind too much, but if I’m honest it wasn’t a great stay. There were people who were clearly abusing substances running around at all hours of the night being loud. As soon as we stepped in, the entire place reeked of cigarettes and weed. The shower was dirty, we saw TWO cockroaches on our last night, the “breakfast” was just a closed room with a gallon of milk and some cereal. It didn’t seem bad on the website until we stepped in. The staff was friendly and helpful, however, so that made it a bit better. It was simply a convenient spot close to a lot of places. You get what you pay for at least, but I definitely won’t be going back.
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Verified traveler
2.0
/10
Reviewed 17 week(s) ago
Hotels.com verified review
I didn’t expect much for the price, but still the experience was not good. First, after check-in, as I approached the room, I discovered the room was already open. I searched the room a bit and I decided just to take the room because I was already tired. However, it seemed something was not right.
As I slip into the bed, I felt itchy. I don’t know if it was bed bug or what but I couldn’t sleep. I ended up sleeping on the chair.
Lastly, the bathroom was not clean.
I usually don’t give 1 or 2 starts especially for this price, but the experience staying here was not pleasant.
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Gina
Leisure
8.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
???
Carol
6.0
/10
Reviewed 18 week(s) ago
Hotels.com verified review
Room and hall smelled like old smoke
James
4.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
Its definitely not a place to take the family even for a night.
Elvin
6.0
/10
Reviewed 22 week(s) ago
Expedia Group verified review
N/A
Jayla
2.0
/10
Reviewed 22 week(s) ago
Expedia Group verified review
The room was nasty they left draws in my room, old water bottles that smell was terrible that she had yellow stains on them in the beds were hard this is only somewhere to save if you’re homeless like on the street.
Number of reviews per page
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