SureStay Hotel by Best Western Florence

Lower than the low budget hotels in the area.

Decent property to stay at on a budget. That said, amenities provided at the budget rate were good. Staff was really nice. My biggest complaint were the bed bugs. I stayed 3 nights and left with itchy bites on my legs, shoulders, toes, chest, neck and forehead.

Worst stay ever go in the room bed was broken air unit was unplugged tv not working go downstairs to get a new room get one and the electric outlets wasn’t working for cpap had to go back to previous room bathroom was disgusting

Absolutely Disappointed – Never Again I rarely leave negative reviews, but this stay was so bad I feel obligated to warn others. We stayed at SureStay by Best Western in Florence, KY, and it was by far the worst hotel experience I’ve had. From the moment we walked in, the entire place reeked of cigarette smoke—even though it’s supposed to be a smoke-free hotel. We reserved two rooms, and both were in terrible shape. One of the rooms had a door that wouldn’t even latch properly, leaving us concerned about safety. The beds had cigarette burns in the bedding, the towels were stained and limited to just two per room, and there were only two pillows provided—hardly enough for even basic comfort. The bathtub was visibly dirty, and the nightstand looked like it had been ripped off the wall and screwed back in without care—it was so crooked nothing would stay on it. To make matters worse, we heard dogs barking inside the hotel all night long. The parking lot was poorly lit—if lit at all—which only added to the uneasy atmosphere. We were in town for a funeral and just needed a clean, safe place to sleep. Instead, I was embarrassed to think my clothes might smell like that hotel when I showed up to pay my respects. It was such a dismal experience that, had I been traveling alone, I would have rather slept in my car. Unfortunately, we had too many people with us to make that an option. I will never stay here again and would not recommend this place to anyone.

I canceled when i arrived at property. Never stayed. Bad advertising not clean or safe. Check in clerk canceled and need to get refunded from orbitz.com

I don't like that I noticed bugs crawling on microwave table,picture frame,and corner of bed immediately,and the toilet hadn't been cleaned,I returned to front desk immediately. After explaining and getting on phone with Expedia,that took 2 hours,then my refund was supposed to be next morning,instead of right then,per hotel and Expedia now I'm being told theirs nothing Expedia can do. Well that's unacceptable, people shouldn't get robbed,while hotel with bugs and large company for profit of my reservations, decide I'm the one stuck paying for a infested room that I didn't stay in. IS THIS STziLL AMERICA???

The hotel was terrible. The carpets was shredding up in the room, the hallways were disgusting, the ceiling was falling down in the room, the ac unit was falling off the wall in the room. The noise and disturbances there were constant. Police were there 3 different times for 3 different disturbances . One during the day, once at midnight and once at 5am. People fighting in the building and the parking lot. I needed to stay in a hotel for a few more days due to a vehicle break down and I changed hotels bc this place was terrible !!

The hotel was terrible, I did not feel safe and did not stay! Was told I would get a refund, did not get refund. Was very disappointed with Expedia , the pictures were completely false. Not a safe place for two women by there self! Room was so nasty!!

The motel should be closed down , there was black mold growing under the bathroom sink , there was little hot water , the sink faucet was falling off . this was the worst hotel I have ever stayed in !!

Insanely uncomfortable beds, questionable cleaning.

This hotel room exhibited unacceptable hygiene conditions. The bedding contained burn damage, and the bathroom fixtures were unsanitary. While the air conditioning and hot water functioned correctly, the overall cleanliness was severely deficient.

The staff were nice. However, the compliments end there. The bathroom in my room was filthy and it smelled like cigarettes. They also have a crowd of people loitering in front of the hotel at all hours, drinking and smoking right near the entrance. It’s just super ghetto and based on the reviews the owners don’t care enough to take any corrective action. I won’t be staying here again.

The facility was like what was advertised on the site , it felt unsafe , no security, place is out dated needs a lot of updates and better room service

Front desk receptionist was so friendly. The hotel smelled like mold or mildew. We get in the room and it’s absolutely ridiculous. There’s a towel under the fridge, I guess it’s leaking. There was a towel behind the water head. The room was dirty and the walls needed repaired.

DO NOT STAY here. This place is nasty smells of marijuana and smoke. Stairwells are dark and dirty. Rooms are in need of repair shower head was coming out of the wall, curtain rod was loose on both ends barely hanging on. Shower/tub floor was dirty looking same with the toilet bowl. Pulled back covers on bed and top sheet had a brown smudge/stain on it. Took it off and found the housekeeper in the hallway and asked for a new one. She brought me one that was warm right out of the dryer and when I went to put on the bed it had a blood stain on it and holes. The two trash cans outside the entrance were overflowing and people started stacking trash right inside the doors. I have multiple pictures I wish I could post. There is another review here I see that says the people in the parking lot and hallways are sketchy. So so true!! Also we were woke at 1:30 am to a blood curdling scream from a small child right outside our door that was silenced as quick as it happened. We got up and left at 5:30 am and when leaving I noticed signs on the doors and some walls that said “notice the signs of human trafficking” then I felt sick to my stomach about the scream we heard a few hours before. Stay away from here hopefully this business doesn’t last long.

Property smelled bad. When we left all our belongings smelled bad and we did too. Inside, there were people yelling, dog's barking, and it smelled bad. The clients seemed very low class. The bedside lights and outlets didnt work. The light switches are all upside down and the bathroom condition was rough (unpainted patches, hanging toilet paper holder, dog damaged door knob, etc.).

The rooms were really nice. King bed was huge and clean. Such a cheap price for great quality!! Staff were really friendly too.

The hallway smelled like cigarette smoke. The clothes rack was broke The reading lite by the bed was hanging down The chair was missing a wheel The room was clean The breakfast was cereal, oatmeal or mini donuts Coffee and orange juice

Overall, the hotel is in an ideal location for a wedding with family. The room had a lot of damage; bathroom door you could see a hole where someone punched it in. A wall mirror was missing, multiple drill marks around the new mirror in the bathroom so it looks like a prior guest had done a great deal of damage to the room and they tried to fix it as best they could. The bed was awesome along with the refrigerator and microwave - both were essential and fantastic. Staff was very friendly and guests were as well.

We had no wash cloths or hand towels, dogs barking all night, carpet in hall dirty, pillows on bed were hard need to be replace Was trying to have a peaceful night it was a nightmare. I will never stay here again