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SureStay Hotel by Best Western Florence
Hotels
6.0
/10
Pleasant
961 reviews
What Guests Say About Their Stay
Emilia
10.0
/ 10
The rooms were really nice. King bed was huge and clean. Such a cheap price for great quality!! Staff were really friendly too.
Kristian
10.0
/ 10
Rooms were clean only thing was the parking lot was littered with trash, clothese and other junk. Besides the parking lot enjoyed the stay
Linda
10.0
/ 10
Was a good stay and had just what we needed. Loved also having a refrigerator and microwave and breakfast
In the Area
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8075 Steilen Dr, Boone County, Kentucky, United States, 41042
Main Facilities
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24-Hour Front Desk
Parking
WiFi
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SureStay Hotel by Best Western Florence Address: Map & Location
8075 Steilen Dr, Boone County, Kentucky, United States, 41042
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Discover More About SureStay Hotel by Best Western Florence
Location
Staying at SureStay Hotel by Best Western Florence is a good choice when you are visiting Boone County.
About SureStay Hotel by Best Western Florence
The hotel’s fitness center is a must-try during your stay here.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Staying at SureStay Hotel by Best Western Florence will surely satisfy you with its great hospitality and affordable price.
All facilities in SureStay Hotel by Best Western Florence
Others
Public Facilities
- Others
- Smoke-free area
- Safety deposit box
- Coffee/tea in lobby
Hotel Services
- 24-hour Receptionist
- Laundry service
Transportation
- Bus/truck parking
Food and Drinks
- Breakfast
Connectivity
- Free WiFi
General
- Parking
Business Facilities
- Business center
Sports and Recreations
- Fitness center
Accommodation Policy & General Information in SureStay Hotel by Best Western Florence
Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
- Pet fee: USD 25 per pet, per night
- Service animals are exempt from fees
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Deposit: USD 100 per accommodation, per stay
We have included all charges provided to us by the property.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards and debit cards; cash is not accepted
- This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
Hotel only accepts guests with minimum age of 21
Check-in/Check-out Time
Check-in:
16:00 - 03:30
Check-out:
Before 11:00
Hotel policy is not yet available.
General Information
Popular Facilities | 24-Hour Front Desk, Parking, WiFi |
Check-In / Check-Out Time | From 16:00 - 03:30 - to 11:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at SureStay Hotel by Best Western Florence | 92 |
Number of floors in SureStay Hotel by Best Western Florence | 2 |
Another facilities in SureStay Hotel by Best Western Florence | Others, Smoke-free area, Safety deposit box, Coffee/tea in lobby, 24-hour Receptionist |
Frequently asked question in SureStay Hotel by Best Western Florence
What are available facilities at SureStay Hotel by Best Western Florence?
There are top facilites at SureStay Hotel by Best Western Florence such as 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What Time is Check In & Check Out at SureStay Hotel by Best Western Florence?
Check-in time at SureStay Hotel by Best Western Florence is staring from 16:00 - 03:30 while the latest check-out time is at before Before 11:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking.
Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.
Does SureStay Hotel by Best Western Florence provide breakfast?
Yes, SureStay Hotel by Best Western Florence provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is The Star Hotel Classification of SureStay Hotel by Best Western Florence?
SureStay Hotel by Best Western Florence is officially classified as a 2.5-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many floors does SureStay Hotel by Best Western Florence have?
SureStay Hotel by Best Western Florence has 2 floors.
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More Reviews from Other Guests in SureStay Hotel by Best Western Florence
Overall Ratings & Reviews SureStay Hotel by Best Western Florence
Other sources (961)
6.0
Pleasant
From 961 reviews
Cleanliness
6.0
Room Comfort
6.4
Service and Facilites
7.2
Sort by
Most Relevant
Preferences
See All
Traveler Reviews SureStay Hotel by Best Western Florence
Number of reviews per page
20
40
Top reviews
Mary
Leisure with Partner
6.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Love it but bathrooms need a up grade
Agnibha
Leisure with Partner
2.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
The room we were given was infested with bugs. The hotel staff told us we’d get a refund because they had no other rooms available, and we had to get a different hotel. They told me I needed to go through Expedia for the refund, however, Expedia has told me that they cannot get ahold of the hotel and can’t provide a refund. Avoid at any cost!
Read More
Tina
Leisure with Partner
2.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Run down property. Older building. Found cockroach crawling up the wall. Nicer hotels in the area. Deffinetly would not reccomend.
Danny
Leisure
2.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Made sure this property was handicapped capable! Called property day off AND DAY BEFORE STAY AND WAS TOLD YES BUT WITH 2 different types of showers. Then got to property and could barely get in the door with wheelchair! No rooms that were bigger, refused to help go to different hotel and this was the worst experience I have ever had with hospitality!!
Read More
Christy
Leisure with Friends
2.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
The property wasnt bad from the outside. Except all the house cleaners and people that seemed to be living there asking me for a cigarette. The stairs were sticky that lead up to the rooms. The carpet in the hall was heavily stained and the place smelled like Marijuana being smoked inside. Got to the room and the room wasnt bad except the musty smell. Usually the air being turned on helps that. Nope not this one. It still stunk. One of the bed comforters had a big brown stain on it. I was supposed to stay 3 nights but only stayed 2 cause i couldnt handle the smell anymore. My clothes smelled like that. Not real happy.
Read More
Verified traveler
Friends and Family
2.0
/10
Reviewed 14 week(s) ago
Hotels.com verified review
This is one of the dirtiest places. Furniture in rooms broken, carpets don’t look like they’ve been cleaned in decades. The smell!! Oh lord the smell is still stuck in my nose. Is this a halfway house for parolees? Every person coming and going looked sketchy and had an ankle monitor on. Just the most disturbing place I’ve ever had the misfortune of entering. Did not feel safe or clean there at all.
Read More
teresa
6.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Never worst
Teressa
2.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Shower leaked anx room was dirty. Will not stay again or recommend.
Jessica
Leisure with Partner
4.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Our stay at this property was very unpleasant. As soon and we walked into our room it smelled of smoke and musty basement. There was mold in the bathroom. In between the window and the ac unit and very clearly inside one of the frames art pieces on the wall. The bathtub also backed up when we showed. Rust stains on the towels.
We were basically just showering and sleeping so we stuck it out instead of trying to find different lodging after traveling all day. The hotel registration desk staff were both friendly.
Read More
JAMES
Leisure
6.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
This property is best suited for late check-in, early check-out. I could not find anything on Orbitz about the time of the continental breakfast, but my experience with this type of property is always it opens at 6:00AM. The information card in the room said it opened at 6:00AM. I stood there waiting at 6:00AM, but the desk person informed me it opened at 7:00AM. Not convenient for a person traveling. There is only one entrance door to the property, and apparently it is the gathering spot for smokers. I had to navigate several smokers and a huge cloud of smoke to enter. Not very appealing, at all. Basically, this is a "get what you pay for" property.
Read More
Mylaysia
Leisure with Friends
4.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
The place was incredibly messy. Stains on the sheets and conforters, with cigarette burns. Hair in the sheets and fridge, stained toilets, with a broken shelf. The staff was very kind but the hotel needs a real upgrade.
Dominick
6.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Nice
Gary
Business
6.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
ok
Chris
Friends and Family
2.0
/10
Reviewed 16 week(s) ago
Hotels.com verified review
The first room looked like they just made the bed before I got there just to have a room for me. So when I pulled the sheets back the first bed had these dark stains in the sheet and the second bed had a giant urine stain. When they gave me a new room that room smelled like cat piss. Everything was moldy and mildewy and the AC was on the lowest temp and blowing warm air. When I went for a shower the paint was molding and chipping off and roaches were crawling on the floor
Read More
shingirayi
Business
2.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
They do not clean properly. The carperts were extremely dirty, the toilets did not flush
Tom
Leisure
2.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
They canceled my reservation like 2-3 days before it was time for me stay. And since the rooms on here are non refundable, I was stuck scrambling at the last minute to find somewhere to stay. And the worst part is, they made it sound like the whole hotel was shut down, but I drove past the building and there were several dozen cars in the lot, sure looked like they were open. I think they canceled on me because there was a jazz festival in town and they could have jacked up their prices, but I got my room for so cheap. They are obviously still getting my money, and they were able to rent my room out at a higher rate
Read More
Vihra
2.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
My husband and I couldn't check-in and were left out on the street in the middle of the night. Even though we called twice to warn them about our flight delay. They said "no problem, we'll wait for you". When we arrived the reception area was empty, not a soul around. We called, left voice mails - crickets. After half an hour we left and found ourselves another hotel.
Read More
Rebecca A.
Leisure with Partner
2.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
The front dest receptionist was super accommodating, early check in for a small fee and professional. It wasn't until we walked out and seen strange individuals, cats in the windows, really strong smells and not so fresh interior. Unfortunately I had to do a same hour check out
Ashley
Leisure Family
4.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Sink was leaking, bed sheets were dirty, the hotel needs to be updated bad. It was a good price and the staff was very friendly.
Area around the hotel was very nice as well...lots of shopping and restaurants.
anedria
Leisure with Partner
4.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
It’s wasn’t clean in the hallway and it smelled. The bed sheets and blankets and towels had stains.
Number of reviews per page
20
40
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Overall Ratings & Reviews SureStay Hotel by Best Western Florence
Other sources (961)
6.0
Pleasant
From 961 reviews
Cleanliness
6.0
Room Comfort
6.4
Service and Facilites
7.2
Sort by
Most Relevant
Preferences
See All
Traveler Reviews SureStay Hotel by Best Western Florence
Number of reviews per page
20
40
Top reviews
Mary
Leisure with Partner
6.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Love it but bathrooms need a up grade
Agnibha
Leisure with Partner
2.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
The room we were given was infested with bugs. The hotel staff told us we’d get a refund because they had no other rooms available, and we had to get a different hotel. They told me I needed to go through Expedia for the refund, however, Expedia has told me that they cannot get ahold of the hotel and can’t provide a refund. Avoid at any cost!
Read More
Tina
Leisure with Partner
2.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Run down property. Older building. Found cockroach crawling up the wall. Nicer hotels in the area. Deffinetly would not reccomend.
Danny
Leisure
2.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Made sure this property was handicapped capable! Called property day off AND DAY BEFORE STAY AND WAS TOLD YES BUT WITH 2 different types of showers. Then got to property and could barely get in the door with wheelchair! No rooms that were bigger, refused to help go to different hotel and this was the worst experience I have ever had with hospitality!!
Read More
Christy
Leisure with Friends
2.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
The property wasnt bad from the outside. Except all the house cleaners and people that seemed to be living there asking me for a cigarette. The stairs were sticky that lead up to the rooms. The carpet in the hall was heavily stained and the place smelled like Marijuana being smoked inside. Got to the room and the room wasnt bad except the musty smell. Usually the air being turned on helps that. Nope not this one. It still stunk. One of the bed comforters had a big brown stain on it. I was supposed to stay 3 nights but only stayed 2 cause i couldnt handle the smell anymore. My clothes smelled like that. Not real happy.
Read More
Verified traveler
Friends and Family
2.0
/10
Reviewed 14 week(s) ago
Hotels.com verified review
This is one of the dirtiest places. Furniture in rooms broken, carpets don’t look like they’ve been cleaned in decades. The smell!! Oh lord the smell is still stuck in my nose. Is this a halfway house for parolees? Every person coming and going looked sketchy and had an ankle monitor on. Just the most disturbing place I’ve ever had the misfortune of entering. Did not feel safe or clean there at all.
Read More
teresa
6.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Never worst
Teressa
2.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Shower leaked anx room was dirty. Will not stay again or recommend.
Jessica
Leisure with Partner
4.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Our stay at this property was very unpleasant. As soon and we walked into our room it smelled of smoke and musty basement. There was mold in the bathroom. In between the window and the ac unit and very clearly inside one of the frames art pieces on the wall. The bathtub also backed up when we showed. Rust stains on the towels.
We were basically just showering and sleeping so we stuck it out instead of trying to find different lodging after traveling all day. The hotel registration desk staff were both friendly.
Read More
JAMES
Leisure
6.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
This property is best suited for late check-in, early check-out. I could not find anything on Orbitz about the time of the continental breakfast, but my experience with this type of property is always it opens at 6:00AM. The information card in the room said it opened at 6:00AM. I stood there waiting at 6:00AM, but the desk person informed me it opened at 7:00AM. Not convenient for a person traveling. There is only one entrance door to the property, and apparently it is the gathering spot for smokers. I had to navigate several smokers and a huge cloud of smoke to enter. Not very appealing, at all. Basically, this is a "get what you pay for" property.
Read More
Mylaysia
Leisure with Friends
4.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
The place was incredibly messy. Stains on the sheets and conforters, with cigarette burns. Hair in the sheets and fridge, stained toilets, with a broken shelf. The staff was very kind but the hotel needs a real upgrade.
Dominick
6.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Nice
Gary
Business
6.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
ok
Chris
Friends and Family
2.0
/10
Reviewed 16 week(s) ago
Hotels.com verified review
The first room looked like they just made the bed before I got there just to have a room for me. So when I pulled the sheets back the first bed had these dark stains in the sheet and the second bed had a giant urine stain. When they gave me a new room that room smelled like cat piss. Everything was moldy and mildewy and the AC was on the lowest temp and blowing warm air. When I went for a shower the paint was molding and chipping off and roaches were crawling on the floor
Read More
shingirayi
Business
2.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
They do not clean properly. The carperts were extremely dirty, the toilets did not flush
Tom
Leisure
2.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
They canceled my reservation like 2-3 days before it was time for me stay. And since the rooms on here are non refundable, I was stuck scrambling at the last minute to find somewhere to stay. And the worst part is, they made it sound like the whole hotel was shut down, but I drove past the building and there were several dozen cars in the lot, sure looked like they were open. I think they canceled on me because there was a jazz festival in town and they could have jacked up their prices, but I got my room for so cheap. They are obviously still getting my money, and they were able to rent my room out at a higher rate
Read More
Vihra
2.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
My husband and I couldn't check-in and were left out on the street in the middle of the night. Even though we called twice to warn them about our flight delay. They said "no problem, we'll wait for you". When we arrived the reception area was empty, not a soul around. We called, left voice mails - crickets. After half an hour we left and found ourselves another hotel.
Read More
Rebecca A.
Leisure with Partner
2.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
The front dest receptionist was super accommodating, early check in for a small fee and professional. It wasn't until we walked out and seen strange individuals, cats in the windows, really strong smells and not so fresh interior. Unfortunately I had to do a same hour check out
Ashley
Leisure Family
4.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Sink was leaking, bed sheets were dirty, the hotel needs to be updated bad. It was a good price and the staff was very friendly.
Area around the hotel was very nice as well...lots of shopping and restaurants.
anedria
Leisure with Partner
4.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
It’s wasn’t clean in the hallway and it smelled. The bed sheets and blankets and towels had stains.
Number of reviews per page
20
40