The Catrina Hotel

Check in was easy. The girl at the front desk was polite and professsional. Honestly thats the only good thing about this place. When I entered the room I was immediately blasted in the face by the smell of a wet locker room. Like the inside of a pool locker room without the chlorine. 100% positive there is black mold in here. Black stuff around the shower, tile, and caulk. I wiped the corner of the shower with a tissue and thick black sludge came off. The only way this is possible is by not cleaning it for months at least. Had to leave the windows open to air it out, but the smell persisted because it was coming from the bathroom. After I took a shower on the first night the bathroom did not dry out at all. There are serious moisture issues going on and the fancy mirror lights and nice tile are not going to fix it. Im certain there will be issues in facility in the future regarding mold. The aesthetics are modern and updated but the decore is just a bandaid slapped over the deteriorating rooms. I was there for 5 nights. My room was only serviced one time. Beds are the squeaky and loud metal-framed type. Location is great which is why I stayed here. But the owner should really invest in a proper cleaning and actual remodel instead of slapping new tile and mirrors over water damage.

any issues are takin care of immediately

My door wouldn’t lock

It took some time to log in via video check in. Rooms where clean and bedding was great to sleep on.

H

Nice courtyard

Great

Jorge was amazing and made me feel welcomed. There is no broadcast television, you have to use your own streaming service, so that sucked. The bed needs some serious WD40 action, it squeeked loudly every time you move. The place is cute, clean and modern though.

I never write reviews so this one is deserved. The front desk receptionist was extremely rude and aggressive. They asked me if I wanted a room downstair or upstairs so I requested downstairs. The room was extremely dirty with stains all over the counter top and floors. The door lock was also broken. I requested another room right away and was rejected so I requested a refund and was moved to a room upstairs. The room once again stains on the sheet hair on the bed and bathroom. I requested new sheets and was told I cant do that house keeping is gone. So I spent 2 hours trying to get expedia to relocate me and the front desk receptionist finally apologized for her behavior and said its not our fault that previous customers ruin the rooms. Understandable, but me as a paying customer should not have to deal with it either. If the front desk receptionist wasn't so rude maybe I wouldnt even write a review but you need to treat your paying customers with more respect.

Stay was great! Wish there was a real person at check in instead of an animated zoom call. Also room does not get good ventilation, felt a bit muggy.

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I. Have stayed at this hotel and loved it but this time my room was a little run down and the bed wasn’t comfortable it was very hard and it said online there are coffee makers in the room but not true and the tv you had to use your apps like your Netflix account..I will not be staying there never again

I work in San Mateo occasionally, this place is a perfect place to lay your head at the end of the day. Wonderful staff. Walkable food options.

Area

It’s a great old motel…great customer service… it’s been refurbished and beds are comfortable…walkable distance to restaurants, grocery store…incredible water pressure when showering…

Easy check in…friendly staff…comfortable beds…price is right…

Rooms recently updated

We arrived late, 9pm. I had received a door code to enter the lobby and was instructed to use the kiosk for check-in. I will admit at first I was a littl

Immaculate and comfortable rooms conveniently located. Catrina staff very friendly and helpful

Convenient location with walkable restaurants.