The Century House, Ascend Hotel Collection

Quiet and comfortable, helpful staff.

This hotel is located well off a main road, makingbone of the quietest city hotels we have experienced. Everything was very clean. The included breakfast was excellent.

Staff was wonderful at check in. Property is dated and not as charming as I expected from other reviews. We travel a lot as a family of 4 for lacrosse tournaments throughout New England. Century House was conveniently located with everything needed in the area. The room appeared cosmetically updated in the last 5-6 years but the wear and tear on all the furniture and in the bathroom was obvious and disappointing. The toilet paper was on top of the toilet with no holder—and crosses the line for me. staff was lovely and breakfast was definitely better than we have a most hotels.

Beautifully kept, super friendly staff, comfy beds. A great place to stay.

The price was reasonable and the room is spacious-however the breakfast was one of the worst I have had in recent years -which was sad

Check-in staff (Omar) was very good and helpful. Property is older, but rooms are well kept.

Breakfast was excellent and the ladies that work the breakfast area are awesome!

Dated, but I like dated.

3 nights. Very comfortable accommodations. Very unique.

It was lovely but I prefer there was an elevator because of people with knee problems but it’s only two floors so it wasn’t bad

Hotel was very charming and well maintained. We were traveling with our dog and it was convenient and quiet. Great complimentary breakfast, Highly recommend!

Lovely hotel! Very quiet and in a great location. The breakfast buffet has many offerings and free cookies at the front desk! Will definitely stay there again!

The overall property was OK. It is not in great condition, but it was fine. However, the front desk staff a check in and throughout a visit was extremely unfriendly and not helpful at all. We felt like we were a bother and not customers. We will not stay there again.

Clean, comfortable & with helpful staff

I’ve lived in Latham for years and, while dealing with a home repair, I booked a night at The Century House—partly for convenience and partly out of curiosity. Sadly, the experience was very disappointing and not worth the $150+ per night price tag. At check-in, I was greeted by a front desk woman (I believe her name was Za—a heavier-set, middle-aged woman) who was shockingly rude and condescending. I asked whether debit cards were accepted for incidentals—a common question—and she replied sarcastically, “If you have no money on it, then no.” It was unnecessarily insulting and set an uncomfortable tone for my stay. I tried not to take it personally, but professionalism should be standard in hospitality. The first room I was given smelled strongly of mildew, had stained furniture, non-working AC, and felt totally neglected. I called the desk and was moved to a better room, which I appreciated, but the damage was done. In hindsight, I should’ve booked the Hampton Inn or Hotel Trilogy. I wanted to support a local, historic spot—but I won’t be returning or recommending it. Had Za been even remotely polite, I might’ve overlooked the room issues. But when bad service meets poor upkeep, it leaves a lasting impression—and not a good one. I’m honestly baffled by the positive reviews. Maybe they’re from wedding guests or nostalgic diners, but my experience was far from pleasant

Breakfast felt like staying with a very hospitable friend! Service was fantastic - warm & welcoming to all.

Good services and pleasant staff

Wasn’t sure whether I was going to be keen on this property, but it turned out to be great. Room was spacious and well appointed. Full breakfast was great. Coffee (including iced) and tea all day. Nice gym. Restaurant on the property was great too. Would return.

it was very nice but dated. I also thought paper plates and plastic forks and spoons were disappointing for breakfast, although the food was nice with a good selection! People were polite. There were cookies in reception when we arrived, which was very nice. We were passing through town and just needed a room, so it suited our purposes fine.

This is clearly an older hotel, but it has been remodeled and the rooms are quite spacious in comparison to what you find at a newer hotel in the area. We were on the first floor on the same side of the parking lot and it was so quiet! Beds were comfortable, room was clean and had everything we needed. Breakfast is included in the price of the room and was exceptional - great selection, great quality, wonderful service. We will stay here again!