The Independence Inn Charlotte/Matthews Hotel

Not at ALL what was depicted on the hotels.com website. When we arrived, there was a banner hung on the side of the building instead of a regular sign. There was nefarious characters milling about the property as we entered the lobby. When we arrived at our room we smelled pot as we walked down the hall way. Then right next to our door was a stairway exit door that had see though glass. There was a man outside on the open area at stop of stairs smoking. The door was propped open yet it was a way to get into the hotel. We went to dinner and came back to the same scene of nefarious character milling about. Then we arrived at our door to find the same man sitting on the top of the stairwell now smoking with a bottle of liquor at his feet. You could hear intermittent shouts and cries. We called and reported this to the front desk and asked for the manager. The clerk said manager will not be on property until the morning...it was 8 pm. He said he would come up and talk to the man on the stairway landing. Then, I checked my bank account to discover that not only did the hotel charge my debit card/bank account for a $100 incidental charge but also charged $205 for the rest of our stay. I called to the front desk seeking to talk to the manager, but not in a nice way so the clerk hung up on me and said i could not talk to a manager. We left without spending the night at that property. Also, the free breakfast would require us to present a ticket to enter.

I saw a roach on the elevator I’m glad I only got The room for 1day

Customer service was top notch, great location and comfortable stay

Great

My stay was very good with exception to Elevator having issues. Other than that it was excellent. Staff was Great especially the young man on evening shift.

The halls smelled like smoke . . . The bathrooms are very outdated

The staff was really great but the rooms were unkempt, leaky faucets and toilets . I found a used bandaid in my freshly “cleaned “ bed when we had to switch rooms because of poor plumbing , the bathrooms had hair on the floors and the smoke from cigarettes travelled to our non smoking rooms. The best thing about this place was the staff - all super friendly and accommodating but the rooms were very unclean.

Pros: The hotel was clean, staff was friendly, beds were pretty comfortable, hot breakfast, and convenient location. Cons: The entire hotel smelled like marijuana. Literally the entire hotel: the parking lot, the elevator, hallways, and everything in the rooms (bed linens, carpet, towels etc). On arrival, the hallway on the floor with our rooms was actually smokey. I told the staff at the front deck about the smoke and they said they would “look into it”. The smoke and smell was so bad that it stuck to our clothes and hair. We embarrassing arrived at a wedding with our family smelling like weed. We stayed two nights and smoke situation was TERRIBLE the entire stay. We also saw people (unsure if they were guests, staff, or non hotel people)) smoking weed and drinking out of brown paper bags in the parking lot. Morning to night, this place was smokey and stinky. The hotel is older, but clean and comfortable. Had it not been for all weed smoke/stink, we would consider staying again.

Great customer service

When we checked in we had to wait while the employee was fixing issues- which is fine in itself- but then we found stains on our sheets and our mini fridge did not work. When asked to just swap these items we were told it would be done and wasn't which caused our food to go bad. They ended up swapping us to a new room which the bed in was pretty awful. Paint was falling off the walls and the wifi was barely useble. The guy at the desk on the afternoons was great and breakfast (and the breakfast attendant) was good as well.

The hotel is not what it looks like online. they need to update their photos. its basically a trap/ghetto hotel. the ceiling in our room was all over the floor like it needs to be remodeled or cleaned or maybe just throw the whole building away and start over again. only perks is that its very close to great dining options and shopping.

Food is really good and the staff is very friendly and TVs have app

The property was in a good location, close to many attractions. There was plenty of well lit parking. The rooms were clean and appeared to be well maintained. Overall for the price I was very happy.

The staff was very friendly with us. The only thing that I did not like is that our key cards kept deactivating even without having them near our cell phones.

It was fine

Booked 2 rooms for the night check in was easy got our rooms and key cards went up to the rooms my husband and I had one and my father had the other well we walked into our room and it was a mess it had not been cleaned. Went back to the front desk told the gentleman working he immediately apologized and changed our room. Go back up to the new room we walked into it and the bed wasn’t made nor was the trash taking out and then found out that the room my father was in the bed also wasn’t made up in it so I called down to the front desk and told him. We went back down to the front got 2 new rooms. Went back up my father went to his room and his was good so my husband and I went to ours and again it was not ready either. Back down we went at this point I’m upset and irritated but the gentleman was so nice and he even double checked the housekeeping papers to make sure the rooms he had previously put us in had indeed been marked as cleaned He even went up with us the last time to make sure the room was actually cleaned and to check the previous rooms. If it wasn’t for him being just as upset as my husband and I would have gotten my money back and went else where other then that it is a nice quite place

Let’s do some pros and cons, starting with the pros: check in and check out was

Inexpensive. Elevator was barely functional. I had to request my room be cleaned up from the front desk, it was only cleaned once. My room key stopped working twice. The smell of cigarettes and 420 was potent every day.

It was very nice as well as the workers I love staying there

I liked the abundance of parking as most places struggle with having enough spots. I liked the comfort of the room.