The Warwick Hotel Rittenhouse Square Philadelphia

很不錯的飯店，房間夠大，建議換成加大雙人床。

房间总体还是比较大，空调够冷，

Extremely unprofessional front-desk staff. Two mistakes occurred during check-in and check-out respectively: 1. I booked a suite for 3 nights but was assigned a standard room, forcing 3 of us to squeeze into two double beds on the first night. Since my daughter handled the check-in and was unaware of the room type I booked, when I returned to the hotel that evening and questioned the front desk about the discrepancy, the staff showed no apology. Instead, she claimed we had "stayed in the wrong room for too long" as if it were our fault, and said no suites were available that night. When I requested a refund for the price difference between the suite and standard room, she refused to provide a reasonable solution. I haven’t received the refund yet and have no idea how much I’ll actually get. 2. At check-out, despite my full pre-payment, they charged my daughter’s credit card for 3 nights again. When we asked the front desk, the staff said he "didn’t understand the situation" and told us to contact our bank ourselves, forcing my daughter to file a dispute with the bank over the duplicate charge. I can’t understand how a hotel of high standards could make such mistakes. In short, I will never choose it again.

很棒的飯店，無論是客房大小、設施，服務人員、住宿舒適性、座落地點、安全性、交通 …..等等，無可挑剔。

good

The staff at the reception/check in are very helpful and friendly.

The Warwick is located in the Rittenhouse Square area, making it accessible for using public transportation or walking to the various landmarks in the city or University of Pennsylvania. The hotel staff was extremely nice and helpful. The hotel itself needs some love and attention. The room we stayed in needs painting, the plumbing both toilet and tub drained slowly. The carpet in the room was very worn and imbedded with dirt. The gym is very well equipped but several pieces of equipment were out of order. There are signs in the lobby indicating that there are renovations planned for 2026. I hope they keep the ambiance but upgrade the worn parts of this fine hotel.

The carpet was stain , dusty and soiled. The legs in the bathroom sink were severely rusted. The door leading to the bath had a thick layer of dust on the trim. The furnishings were wuite shabby and dated.

This property was not good value for spend. The deluxe room had peeling paint, dilapidated furniture, broken phone, A/C that seemed to be "feast or famine" despite hot August evening, no exhaust fan in bathroom/shower. I could go on and on. Frankly, I found myself looking at the hotel across the street and wishing I had booked that one instead. And I'm usually generous in reviews

Staff was rude as the day winds down. Less people and way more attitude. With their pricing you would figure everyone would be polite

Stay here all the time, this time it was me and my kids in town for a baseball game never disappoints.

Rooms were pretty dated, shower in not great condition. Staff super nice and helpful.

We enjoyed our stay at the Warwick and its great location downtown. All hotel staff were accessible and helpful, with a special shout out to bellman Steve, who went out of his way to facilitate holding our luggage after checkout and delivering it to our car.

This property is in need of work. The staff was great- friendly, helpful, and professional. The room was a 'suite', but was missing furniture where a desk or sofa should be. the door would not lock and the night lock was broken. The furniture that was in the room was extremely worn out and belonged in a Goodwill store.

Ca ne vaut pas le prix

Das Hotel muss sofort renoviert werden. Wir haben zwischendurch in einem anderen Hotel geschlafen!

Staffing shortages and renovations may be impacting this hotel at this time. We were happy with our stay overall, but the wait time for service was longer than I expect. Also the room shortage caused for using rooms that were not on par with the location, but at least the rooms were clean. In our rooms, we did not have garbage cans or working lights in one of the bathrooms.

Horrible stay at the Warwick, which is now trying to be a Marriott. It started with a phone call to tell the hotel we would be late by possibly a day because of a cancelled flight. After about an hour and a half of trying to get in contact with them I finally got through. We arrived the next day around 2pm to be told our room wasn't ready. But we prepaid for our room, and we were a day late, so what happened to our room? The staff was baffled. Also, I found out why I had so much trouble getting a hold of them the day before, when the phone rings too much they just take the phones off the hook. Excellent customer service. So we come back to the hotel around 5pm, to find our room still wan't ready, and now there was a line of people who also had rooms that weren't ready. "Everyone calm down," was all the receptionist would tell us. Now the room... lackluster. The bed was hard, the carpet was old, the bathroom was very small. No mini-bar, no complementary water, the shower had bar soap and cheap shampoo and conditioner. This hotel wants to be a Marriott, has the logo up in the lobby, but don't be fooled. The customer service alone wouldn't stand up to the service you get at a Motel 6. Stay elsewhere if you can!

Great location. Rooms are outdated for the cost. Old wall AC units which are very noisy. Lots of wear and tear. Lobby is updated. Rooms are apparently in process or at least planned.

Extremely disappointing experience room booked with hotels.com showed up at the hotel to check in and told that they were overbooked waited three hours for them to accommodate in another hotel unsuccessfully. Six other families were waiting were forced to look for a hotel walking the streets of Philadelphia at 1 AM in the morning.looking for a room Hotel manager was completely dismissive of the episode and spoke to her the next day blaming it on the transition to Marriott