The Warwick Hotel Rittenhouse Square Philadelphia

很不錯的飯店，房間夠大，建議換成加大雙人床。

房间总体还是比较大，空调够冷，

Extremely unprofessional front-desk staff. Two mistakes occurred during check-in and check-out respectively: 1. I booked a suite for 3 nights but was assigned a standard room, forcing 3 of us to squeeze into two double beds on the first night. Since my daughter handled the check-in and was unaware of the room type I booked, when I returned to the hotel that evening and questioned the front desk about the discrepancy, the staff showed no apology. Instead, she claimed we had "stayed in the wrong room for too long" as if it were our fault, and said no suites were available that night. When I requested a refund for the price difference between the suite and standard room, she refused to provide a reasonable solution. I haven’t received the refund yet and have no idea how much I’ll actually get. 2. At check-out, despite my full pre-payment, they charged my daughter’s credit card for 3 nights again. When we asked the front desk, the staff said he "didn’t understand the situation" and told us to contact our bank ourselves, forcing my daughter to file a dispute with the bank over the duplicate charge. I can’t understand how a hotel of high standards could make such mistakes. In short, I will never choose it again.

很棒的飯店，無論是客房大小、設施，服務人員、住宿舒適性、座落地點、安全性、交通 …..等等，無可挑剔。

good

The staff at the reception/check in are very helpful and friendly.

No hot water. Limited tv channels. Generally tired and run down. Staff on their phones.

Muy buena ubicación. Las habitaciones necesitan ser renovadas las alfombras están muy viejas.

Hotel met our expectations and staff was very accommodating

The hotel, while sporting a cute and modern lobby, was a disaster. It’s not clean. The hallways were a mess and needed to be vacuumed. The mattresses— super uncomfy. The sheets and blanket and pillows- not comfortable. The gym— 1/5 treadmills worked and the water cooler was empty. Truly disappointed in our stay.

This hotel was beautiful and the staff was great! Ask about the story on the wall

Lovely hotel. Extremely friendly staff.

The Warwick is located in the Rittenhouse Square area, making it accessible for using public transportation or walking to the various landmarks in the city or University of Pennsylvania. The hotel staff was extremely nice and helpful. The hotel itself needs some love and attention. The room we stayed in needs painting, the plumbing both toilet and tub drained slowly. The carpet in the room was very worn and imbedded with dirt. The gym is very well equipped but several pieces of equipment were out of order. There are signs in the lobby indicating that there are renovations planned for 2026. I hope they keep the ambiance but upgrade the worn parts of this fine hotel.

The carpet was stain , dusty and soiled. The legs in the bathroom sink were severely rusted. The door leading to the bath had a thick layer of dust on the trim. The furnishings were wuite shabby and dated.

This property was not good value for spend. The deluxe room had peeling paint, dilapidated furniture, broken phone, A/C that seemed to be "feast or famine" despite hot August evening, no exhaust fan in bathroom/shower. I could go on and on. Frankly, I found myself looking at the hotel across the street and wishing I had booked that one instead. And I'm usually generous in reviews

Staff was rude as the day winds down. Less people and way more attitude. With their pricing you would figure everyone would be polite

Stay here all the time, this time it was me and my kids in town for a baseball game never disappoints.

Rooms were pretty dated, shower in not great condition. Staff super nice and helpful.

We enjoyed our stay at the Warwick and its great location downtown. All hotel staff were accessible and helpful, with a special shout out to bellman Steve, who went out of his way to facilitate holding our luggage after checkout and delivering it to our car.

This property is in need of work. The staff was great- friendly, helpful, and professional. The room was a 'suite', but was missing furniture where a desk or sofa should be. the door would not lock and the night lock was broken. The furniture that was in the room was extremely worn out and belonged in a Goodwill store.