Search Hotels
See All Photos
The Windsor Suites
Hotels
8.6
/10
Very Good
1,476 reviews
What Guests Say About Their Stay
Melinda
10.0
/ 10
Very clean and location is convenient and walking distance to everything.The only thing I don’t like is the $55 charge for parking.This was not told upon arrival.I was told my ticket would be validated by the front desk which made it seem like there’s no charge if you were a guest at the hotel. I think this info should be made clear upon check-in.
Stephenie g
10.0
/ 10
When we checked in we were greeted by Benjamin and Catherine, they both were so friendly and extremely helpful!! They were explaining why everything was closed so early (because it was Sunday) but they recommended the Pub at the hotel and we were able to have a few drinks!! Excellent customer service!!! Loved our room and the special lounge we had access to!
Nadiezhda
10.0
/ 10
It was perfect, the staff, the room, the location, the amenities. We really enjoyed our stay. Totally worth it.
In the Area
See Map
1700 Ben Franklin Pkwy, Philadelphia County, Pennsylvania, United States, 19103
Main Facilities
See more
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
WiFi
Elevator
See more
Available Room Types in The Windsor Suites
Speed up your search by choosing what you need
Price Display
Per room per night (excl. taxes & fees)
Login successful!
Now you can enjoy more benefits, including the option to pay near your stay date!
Got it
What's around The Windsor Suites
Discover More Places
1700 Ben Franklin Pkwy, Philadelphia County, Pennsylvania, United States, 19103
Discover More About The Windsor Suites
Location
The Windsor Suites is located in area / city Philadelphia County.
About The Windsor Suites
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from The Windsor Suites exclusively for you.
The Windsor Suites is a hotel with great comfort and excellent service according to most hotel's guests.
Enjoy luxurious treats and incomparable experience by staying at The Windsor Suites.
All facilities in The Windsor Suites
Others
Hotel Services
- Laundry service
- Tours
- Luggage storage
- Express check-out
- Porter
- Multilingual staff
- 24-hour Receptionist
- Concierge
Things to Do
- Beach umbrella
- Library
- Outdoor pool
- Pool sun loungers
Public Facilities
- Others
- Restaurant
- Smoke-free area
- Elevator
Business Facilities
- Meeting facilities
- Conference room
- Conference rooms
- Computer station
General
- Banquet
- Parking
- Rooftop terrace
Transportation
- Bus/truck parking
- Valet parking (surcharge)
Food and Drinks
- Bar
- Breakfast
Connectivity
- Free WiFi
In-room Facilities
- TV
Nearby Facilities
- ATM/Banking
Sports and Recreations
- Fitness center
Accommodation Policy & General Information in The Windsor Suites
Important Note
- Fee for cooked-to-order breakfast: approximately USD 15 for adults and USD 15 for children
- Covered valet parking fee: USD 55 per night (in/out privileges)
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Deposit: USD 250.00 per accommodation, per stay
We have included all charges provided to us by the property.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards; cash is not accepted
- Prepaid debit cards are not accepted for any bookings or onsite payments
- Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests will receive an email within 48 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival at the property.
Hotel only accepts guests with minimum age of 21
Check-in/Check-out Time
Check-in:
From 16:00
Check-out:
Before 11:00
Hotel policy is not yet available.
General Information
Popular Facilities | Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi, Elevator |
Check-In / Check-Out Time | From 16:00 - Before 11:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at The Windsor Suites | 171 |
Number of floors in The Windsor Suites | 24 |
Another facilities in The Windsor Suites | Laundry service, Tours, Luggage storage, Express check-out, Porter |
Frequently asked question in The Windsor Suites
What are available facilities at The Windsor Suites?
There are top facilites at The Windsor Suites such as Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at The Windsor Suites?
The standard check-in time at The Windsor Suites is starting from From 16:00 while the latest check-out time is at Before 11:00
Does The Windsor Suites provide breakfast?
Yes, The Windsor Suites provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in The Windsor Suites
Traveloka (2)
Other sources (1,476)
8.6
Very Good
From 1,476 reviews
Cleanliness
8.8
Room Comfort
8.8
Service and Facilites
9.0
Sort by
Most Relevant
Preferences
See All
Traveler Reviews The Windsor Suites
Number of reviews per page
20
40
Top reviews
Susan
Friends and Family
2.0
/10
Reviewed 13 week(s) ago
Hotels.com verified review
First , the plus: The front desk manager Benjamin Jones was very helpful.
Now: the minuses, I had reserved a room with a walk in shower, but upon arrival was given a room with the shower over the bathtub, with no safety features. The bathtub was rusty! I called the front desk from the room and at first there was NO answer. Later, someone picked up; I stated my concerns and was told that the type of room I had requested was not available. I had made the reservation at least a month before arrival; it was not a last minute reservation. Since I could not stay there safely, I had to find another hotel on the spot. The room I was allocated should not be utilized until the bath is renovated; the front desk should be staffed at all times. This was not a midnight arrival; it was at 4:00 p.m.
Read More
Melinda
Business Family
10.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Very clean and location is convenient and walking distance to everything.The only thing I don’t like is the $55 charge for parking.This was not told upon arrival.I was told my ticket would be validated by the front desk which made it seem like there’s no charge if you were a guest at the hotel. I think this info should be made clear upon check-in.
Read More
Jennifer
Leisure with Children
8.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
The tv didn’t work
Also heat was turned off
Stephenie g
Leisure
10.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
When we checked in we were greeted by Benjamin and Catherine, they both were so friendly and extremely helpful!! They were explaining why everything was closed so early (because it was Sunday) but they recommended the Pub at the hotel and we were able to have a few drinks!! Excellent customer service!!! Loved our room and the special lounge we had access to!
Read More
Tekia
Leisure with Partner
10.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Everything was great
Melanie
Business and Leisure
8.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
The daytime staff were excellent, a friendly welcome and early check in much appreciated. Room was comfortable. Irish pub staff - LOVELY!
But the laundry situation - I couldn’t find any information about it so I went to ask. I was told there were facilities on every floor - not true but I found some on the 12th floor. I spent ages trying to download the app to make payment only for it not to work. After trying many times, I went to the phone by the elevator and rang for guest services - no one answered, I was waiting for several minutes, so I gave up and went back down to reception. A member of staff then told me that the app doesn’t work with non-US phones and that I needed to buy a special card to load money onto. She said this required my physical bank card rather than my phone (not true - I discovered) but I went back to my room to get it… eventually I found this machine (it was in the mailroom and not signposted!) And I paid $5 for the card. So I tried to use it with the washing machine - oh no, the actual card is $5, I was supposed to add money to it. So I went back. A $10 minimum! (I made sure I did two washes before I checked out!)
All very frustrating. Some suggestions:
1) change to a different payment system that doesn’t punish international travellers with a $15 minimum spend on laundry
2) make sure the evening staff are trained to explain the laundry situation accurately
3) answer the phones
4) give info about the laundry through the qr code in the room
Read More
Deth
6.0
/10
Reviewed 13 week(s) ago
Hotels.com verified review
Free coffee at the lobby. Incidentals fee $250 refund in five business day. The a/c make noises. No free bottle water. Great location.
Nadiezhda
Leisure Family
10.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
It was perfect, the staff, the room, the location, the amenities. We really enjoyed our stay. Totally worth it.
Karen
Leisure Family
10.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
This was the third time I have stayed at The Windsor, and I am quickly becoming a loyal guest. The staff is so incredibly warm and friendly and willing to help you; I cannot stress that enough. It’s located in a beautiful area and easily within walking distance of many attractions. And the Irish pub-Con Murphy’s-attached to the hotel-fun, easygoing atmosphere and the burger was delicious!! I don’t have anything negative to say and would highly recommend it!
Read More
Verified traveler
Friends and Family
8.0
/10
Reviewed 13 week(s) ago
Hotels.com verified review
The staff was very friendly. The location is amazing. I was unable to get a good rest as the bed was super firm and the pillows were simply a sack of cotton balls is what it felt like. I checked out early due to not being able to get decent rest. Some of the towels in the bathroom were stained upon my arrival.
Nakiya
Leisure with Partner
10.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Awesome
Julie Mae
Leisure with Friends
8.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Our room got upgraded to suite.
Maria
Friends and Family
2.0
/10
Reviewed 13 week(s) ago
Hotels.com verified review
My husband, 4 year old son and 1 year twins and I shared a suit. We were supposed to have w queen beds and had 2 full instead. First, we were bombarded by the mandatory valet service. We were rushed to hand over our keys and exit our vehicles. So anytime we needed something from our car, we would have to wait forever. Front desks service was wonderful, the only positive thing about this place. From the way the lobby operated, ie security, bell service and elevator escorts...i thought for sure our rooms were going to be nice. I was very wrong. The suite looked nothing like the pictures advertised. The kitchen was awful, cabinet doors were broken, drawers wouldnt close, the fridge couldnt be shut properly bc it was jammed in with the countertop. The fridge was rusted on the sides and on top, the coffee area had coffee grounds and sugar everywhere from the previous patrons. All the light fixtures were covered in a layer of dust, the floors and baseboards were disgusting! My babies kept finding things on the floor, it was obvious it wasnt vacummed or mopped. All my children are sick now and im certain its from crawling around on those dirty floors. The bathroom was outdated and small, the bathtub was all damaged and worn out on the bottom. I wouldnt dare put my children in it. There were 3 closets that are completely unnecessary. The hotel could add that space to their tiny bathrooms. The suite smelled like old moth balls and the remote to the common area didnt work half the time
Read More
B
Business Family
8.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
The price of the incidental fee is definitely a drawback.
orlando
Friends and Family
8.0
/10
Reviewed 13 week(s) ago
Hotels.com verified review
the parking was the only issue and paying to park felt unessary
Jomo
Family
10.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
The manager was very nice and welcoming. I was in town to visit a relative in the hospital and they were more than accommodating and understanding with a wealth of information.
Carmeille
10.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Beautiful
Taysha
Leisure with Friends
8.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Wish the room i was In had windows that open . Not sure if other rooms do. Also, the pool wasn’t opened . The restaurant/bar is really nice . Food and drinks were very good and the staff at the restaurant and hotel were welcoming and nice . No other complaints except the pool and the windows
William
Leisure with Children
10.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
The staff there are wonderful and go out of their way to make sure you have what you need. It is very close to museums, the Zoo, shopping, restaurants, you name it. I would definitely stay here again.
Joanne
Leisure with Children
6.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Hotel rooms were big and spacious. Staff was helpful and pleasant. Bathrooms could use updating. Rooms could have been cleaner. Floors and furniture were dusty. Pillows were not comfortable. Pool, amenities and location were great.
Number of reviews per page
20
40
Ready to make up your mind?
Book Your Stay Now
Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
Haven’t found what you’re looking for?
See Other Accommodations in Philadelphia County
About Traveloka
Facebook
Instagram
Youtube
Copyright © 2025 Traveloka. All rights reserved