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The Windsor Suites
Hotels
8.6
/10
Very Good
1,478 reviews
What Guests Say About Their Stay
Shantiqua K.
10.0
/ 10
The staff was very friendly. The hotel was clean and in a very convenient location.
Melinda
10.0
/ 10
Very clean and location is convenient and walking distance to everything.The only thing I don’t like is the $55 charge for parking.This was not told upon arrival.I was told my ticket would be validated by the front desk which made it seem like there’s no charge if you were a guest at the hotel. I think this info should be made clear upon check-in.
Stephenie g
10.0
/ 10
When we checked in we were greeted by Benjamin and Catherine, they both were so friendly and extremely helpful!! They were explaining why everything was closed so early (because it was Sunday) but they recommended the Pub at the hotel and we were able to have a few drinks!! Excellent customer service!!! Loved our room and the special lounge we had access to!
In the Area
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1700 Ben Franklin Pkwy, Philadelphia County, Pennsylvania, United States, 19103
Main Facilities
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Restaurant
Swimming Pool
24-Hour Front Desk
Parking
WiFi
Elevator
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Available Room Types in The Windsor Suites
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Per room per night (excl. taxes & fees)
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What's around The Windsor Suites
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1700 Ben Franklin Pkwy, Philadelphia County, Pennsylvania, United States, 19103
Discover More About The Windsor Suites
Location
The Windsor Suites is located in area / city Philadelphia County.
About The Windsor Suites
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from The Windsor Suites exclusively for you.
The Windsor Suites is a hotel with great comfort and excellent service according to most hotel's guests.
Enjoy luxurious treats and incomparable experience by staying at The Windsor Suites.
All facilities in The Windsor Suites
Others
Hotel Services
- Laundry service
- Tours
- Luggage storage
- Express check-out
- Porter
- Multilingual staff
- 24-hour Receptionist
- Concierge
Things to Do
- Beach umbrella
- Library
- Outdoor pool
- Pool sun loungers
Public Facilities
- Others
- Restaurant
- Smoke-free area
- Elevator
Business Facilities
- Meeting facilities
- Conference room
- Conference rooms
- Computer station
General
- Banquet
- Parking
- Rooftop terrace
Transportation
- Bus/truck parking
- Valet parking (surcharge)
Food and Drinks
- Bar
- Breakfast
Connectivity
- Free WiFi
In-room Facilities
- TV
Nearby Facilities
- ATM/Banking
Sports and Recreations
- Fitness center
Accommodation Policy & General Information in The Windsor Suites
Important Note
- Fee for cooked-to-order breakfast: approximately USD 15 for adults and USD 15 for children
- Covered valet parking fee: USD 55 per night (in/out privileges)
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Deposit: USD 250.00 per accommodation, per stay
We have included all charges provided to us by the property.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards; cash is not accepted
- Prepaid debit cards are not accepted for any bookings or onsite payments
- Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests will receive an email within 48 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival at the property.
Hotel only accepts guests with minimum age of 21
Check-in/Check-out Time
Check-in:
From 16:00
Check-out:
Before 11:00
Hotel policy is not yet available.
General Information
Popular Facilities | Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi, Elevator |
Check-In / Check-Out Time | From 16:00 - Before 11:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at The Windsor Suites | 171 |
Number of floors in The Windsor Suites | 24 |
Another facilities in The Windsor Suites | Laundry service, Tours, Luggage storage, Express check-out, Porter |
Frequently asked question in The Windsor Suites
What are available facilities at The Windsor Suites?
There are top facilites at The Windsor Suites such as Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at The Windsor Suites?
The standard check-in time at The Windsor Suites is starting from From 16:00 while the latest check-out time is at Before 11:00
Does The Windsor Suites provide breakfast?
Yes, The Windsor Suites provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in The Windsor Suites
Traveloka (2)
Other sources (1,476)
8.6
Very Good
From 1,476 reviews
Cleanliness
8.8
Room Comfort
8.8
Service and Facilites
9.0
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Traveler Reviews The Windsor Suites
Number of reviews per page
20
40
Top reviews
laura
Leisure
10.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Great location
Kathia
Business
10.0
/10
Reviewed 13 week(s) ago
Hotels.com verified review
It was a good stay
Amanda
Leisure with Partner
10.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Wonderful staff
Antoinisha
Leisure Family
8.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Stayed here for my wedding and it was amazing the view the size of the room were great! My check in was seamless but the line behind me for checkin was ridiculously long, they absolutely need a better check in process there was just a small counter with 2 people checking in and it was held up because of an issue with another guest. Besides that staff was great and would highly recommend
Read More
Lacey Van
Leisure Family
10.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Loved the staff, location, restaurants and restaurant staff
Abbey
10.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Efficient and pleasant staff. Very nice and comfortable room.
Iver
10.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Awed!
Jasmine
Leisure with Friends
10.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Absolutely love this hotel. The only place I’ll stay in the city!
Kristin
Friends and Family
8.0
/10
Reviewed 14 week(s) ago
Hotels.com verified review
We enjoyed staying at the Windsor Suites. The front desk staff were overall very good. The room was clean and comfortable and the location was great for walking both for our historical tour and to college visits. There were many restaurants nearby, we particularly liked Con Murphy's (the Irish pub attached to the hotel). Valet parking was expensive and slow.
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Gregory
Leisure
8.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Stand out things for us were the Parking attendent supervisor, who assisted us upon arrival, and the the man that appeared to be
The supervisor for security and/or bell hop area. I didnt get his name but he was very kind.and accomadating (oldest gentleman on staff).
Olimjon
4.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Not clean dusty
Shantiqua K.
Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
The staff was very friendly. The hotel was clean and in a very convenient location.
Keya
Business and Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Balcony access valet
Tony
Leisure
10.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Everything
Zachary
Business and Leisure with Partner
6.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
I recently stayed at the Windsor Suites in Philadelphia. The room itself was nice — I especially enjoyed the view and the balcony. However, there were a few major issues that impacted my stay.
Housekeeping didn’t come by until after 6 PM, despite multiple calls to the front desk where I was told they would arrive by 5:30 at the latest. I had an important Zoom meeting and had to take it while housekeeping was cleaning in the background, which was very uncomfortable and unprofessional. When I went to the front desk in person, staff simply brushed me off and told me to wait until 5:30 without offering any real help or solutions.
Additionally, valet service was very slow. It took up to 25 minutes to retrieve my car each time, and the valet staff seemed irritated whenever I needed my vehicle, even though I paid $55 per night for in-and-out privileges.
I understand staffing issues can happen, but the way these problems were handled left a bad impression. I believe the hotel has a lot of potential, and I would be open to giving it another chance if some of these concerns are addressed.
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Arlyn
Friends and Family
10.0
/10
Reviewed 14 week(s) ago
Hotels.com verified review
All very nice. I would recommend this hotel
Susan
Friends and Family
2.0
/10
Reviewed 15 week(s) ago
Hotels.com verified review
First , the plus: The front desk manager Benjamin Jones was very helpful.
Now: the minuses, I had reserved a room with a walk in shower, but upon arrival was given a room with the shower over the bathtub, with no safety features. The bathtub was rusty! I called the front desk from the room and at first there was NO answer. Later, someone picked up; I stated my concerns and was told that the type of room I had requested was not available. I had made the reservation at least a month before arrival; it was not a last minute reservation. Since I could not stay there safely, I had to find another hotel on the spot. The room I was allocated should not be utilized until the bath is renovated; the front desk should be staffed at all times. This was not a midnight arrival; it was at 4:00 p.m.
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Melinda
Business Family
10.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Very clean and location is convenient and walking distance to everything.The only thing I don’t like is the $55 charge for parking.This was not told upon arrival.I was told my ticket would be validated by the front desk which made it seem like there’s no charge if you were a guest at the hotel. I think this info should be made clear upon check-in.
Read More
Jennifer
Leisure with Children
8.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
The tv didn’t work
Also heat was turned off
Stephenie g
Leisure
10.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
When we checked in we were greeted by Benjamin and Catherine, they both were so friendly and extremely helpful!! They were explaining why everything was closed so early (because it was Sunday) but they recommended the Pub at the hotel and we were able to have a few drinks!! Excellent customer service!!! Loved our room and the special lounge we had access to!
Read More
Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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