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Towneplace Suites By Marriott
Hotels
7.6
/10
Pleasant
266 reviews
What Guests Say About Their Stay
Carolyn
10.0
/ 10
Clean, comfortable and the staff was top tier! Will definitely stay here again!
Susie
10.0
/ 10
All of the staff members seemed ready to do their jobs and take care of the customers.
Susie
10.0
/ 10
The room was perfect. I rented the queen suite for the desk because I had a huge school project to do. The only problem I encountered is that they could probably use more security. A person kept knocking on my door once every five minutes for 20 minutes late one night, and another night someone was wondering around the hall saying “hello.” It was a little unsettling to me.
In the Area
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5310 West Loop 289, Lubbock County, Texas, United States, 79424
Main Facilities
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24-Hour Front Desk
Parking
WiFi
Elevator
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Available Room Types in Towneplace Suites By Marriott
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Towneplace Suites By Marriott Address: Map & Location
5310 West Loop 289, Lubbock County, Texas, United States, 79424
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Location
Towneplace Suites By Marriott is a hotel in a good neighborhood, which is located at Lubbock County.
About Towneplace Suites By Marriott
Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Towneplace Suites By Marriott.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
With all facilities offered, Towneplace Suites By Marriott is the right place to stay.
All facilities in Towneplace Suites By Marriott
Others
Hotel Services
- Laundry service
- Express check-in
- Newspaper in lobby
- Luggage storage
- Express check-out
- Multilingual staff
- 24-hour Receptionist
Public Facilities
- Others
- Safety deposit box
- Coffee/tea in lobby
- Elevator
Food and Drinks
- Breakfast
- Snack bar
Things to Do
- Library
- Barbecue
General
- Parking
- Smoking area
Business Facilities
- Business center
- Computer station
Transportation
- Bus/truck parking
Connectivity
- Free WiFi
In-room Facilities
- TV
Nearby Facilities
- Grocery
Accommodation Policy & General Information in Towneplace Suites By Marriott
Important Note
- Pet fee: USD 150.00 per accommodation, per stay
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Deposit: USD 20.00 per night
We have included all charges provided to us by the property.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
The property will be renovating from June 22 2025 to October 31 2025 (completion date subject to change). The following areas are affected:
- Swimming pool
Hotel only accepts guests with minimum age of 21
Check-in/Check-out Time
Check-in:
From 15:00
Check-out:
Before 12:00
Hotel policy is not yet available.
General Information
Popular Facilities | 24-Hour Front Desk, Parking, WiFi, Elevator |
Check-In / Check-Out Time | From 15:00 - Before 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Towneplace Suites By Marriott | 88 |
Number of floors in Towneplace Suites By Marriott | 3 |
Another facilities in Towneplace Suites By Marriott | Laundry service, Express check-in, Newspaper in lobby, Luggage storage, Express check-out |
Frequently asked question in Towneplace Suites By Marriott
What are available facilities at Towneplace Suites By Marriott?
There are top facilites at Towneplace Suites By Marriott such as 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What Time is Check In & Check Out at Towneplace Suites By Marriott?
Check-in time at Towneplace Suites By Marriott is staring from From 15:00 while the latest check-out time is at before Before 12:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking.
Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.
Does Towneplace Suites By Marriott provide breakfast?
Yes, Towneplace Suites By Marriott provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is The Star Hotel Classification of Towneplace Suites By Marriott?
Towneplace Suites By Marriott is officially classified as a 3.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many floors does Towneplace Suites By Marriott have?
Towneplace Suites By Marriott has 3 floors.
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More Reviews from Other Guests in Towneplace Suites By Marriott
Other sources (266)
7.6
Pleasant
From 266 reviews
Cleanliness
8.0
Room Comfort
8.0
Location
8.8
Service and Facilites
8.4
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Traveler Reviews Towneplace Suites By Marriott
Number of reviews per page
20
40
Top reviews
Dennis
Business and Leisure with Children
10.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Awesome stay
Carolyn
Friends and Family
10.0
/10
Reviewed 25 week(s) ago
Hotels.com verified review
Clean, comfortable and the staff was top tier! Will definitely stay here again!
Rosie
Leisure with Children
2.0
/10
Reviewed 163 week(s) ago
Expedia Group verified review
I booked this property back in February for graduation weekend. I made 5 reservations for this property. The beginning of the month I needed to make a change to one of the reservations and left several messages. My daughter lives in Lubbock and find out the property was closed for renovations. It would have been a total disaster if we had arrived to lodging on Friday. A family of 16 individuals with no place to stay. I did not receive any calls or information that the property was closed until further noticed. I left message with regional office and still no communication. Very disappointed.
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Linda
Leisure with Partner
6.0
/10
Reviewed 177 week(s) ago
Expedia Group verified review
Dishes in the cupboard were not clean and the ice machine was broken. The quality was disappointing, although the beds were comfortable.
Verified traveler
Business
2.0
/10
Reviewed 183 week(s) ago
Hotels.com verified review
I room was not cleaned. There was trash in the kitchen and bathroom trash can that had not been cleaned from before and there was hair on the towel ( long black ) and hair on the bed sheets. No coffee cups and no sugar so I had to go to the front desk area to get these items. Will never stay at this location again and would like a refund.
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Margaret
Leisure Family
4.0
/10
Reviewed 188 week(s) ago
Expedia Group verified review
Very run down, dirty and highway noise is constant.
Amy
Friends and Family
6.0
/10
Reviewed 204 week(s) ago
Hotels.com verified review
The room had a small kitchen, which still included the leftover food from previous guests. The bathroom had cleanliness issues, including mold in each corner of the shower… stains on the wall and doorframe. I felt the bed itself was clean. When I would have complained on property, another guest was already there yelling at the poor front desk clerk about needing another room, since the first 2 they had were dirty. I was checking out the next day, so not worth standing in line to complain.
The staff that I did interact with at the front desk were both very nice
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Verified traveler
Leisure Family
2.0
/10
Reviewed 219 week(s) ago
Expedia Group verified review
This place is a dump. It’s so dirty - we had to shower there because we were heading to an event but didn’t sleep there it was so gross. I took pictures and sent them to Marriott. They should not let a property like this represent their name. We always stay at Marriott but since we have not heard anything back from them we may start staying at Hilton’s.
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Verified traveler
Leisure Family
2.0
/10
Reviewed 219 week(s) ago
Expedia Group verified review
The hotel did not have sheets for the sofas.
We rented two rooms and found that the sofas were in bad conditions. We called management to ask for sheets for the sofas and were told they did not have any.
Not a pleasant experience at all.
We had rain and water came in the room. Never found out where it was coming from.
Verified traveler
Leisure Family
4.0
/10
Reviewed 221 week(s) ago
Expedia Group verified review
There was roaches and was very mugging in the lobby.
Verified traveler
Leisure Family
2.0
/10
Reviewed 231 week(s) ago
Expedia Group verified review
This property is filthy and in poor repair. The property manager didn't seem to care that her rooms weren't clean and that it took over 3 hours past check in time for us to get a room. They also changed our reservation without consent, so we were downgraded from a suite just to a regular double bed room. This place used to be beautiful, but it is trash now.
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Terry
Friends and Family
2.0
/10
Reviewed 232 week(s) ago
Hotels.com verified review
The room was not in good shape the bed was broken there was mold in the shower there were stains on the couch carpet and curtains the pull out was disgusting. The exit door was Broken and the broken handle was used to prop the exit door open. Frankly it was disgusting
Mark
Leisure with Partner
2.0
/10
Reviewed 247 week(s) ago
Expedia Group verified review
First, i was given the wrong room. I had to pay $40 extra for the correct room. In the new room, the floors were really dirty, no toilet paper, no silver ware, dirty pans and glasses, one of the beds had a big stain on the sheet. The walls, doors and cabinets were brown with hand smudges and the livingroom furniture had tears and stains. Carpet was not vacuumed and dishwasher had old smelly food all in the bottom. In the laundry room, i had to ruin the only working dryer 3 times and it still didn't dry the small load of clothes i washed. Very disappointed in my stay!
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Ian
Friends and Family
2.0
/10
Reviewed 267 week(s) ago
Hotels.com verified review
First room smelled like an ash tray. Not clean, hotel is run down, pool wasn't working, Just a pretty crappy hotel. Book somewhere else.
heath
Friends and Family
2.0
/10
Reviewed 267 week(s) ago
Hotels.com verified review
Did not get to stay as the credit card machine didn't work. Hotel wanted written copy of my credit card number to keep at from desk. I prepaid for 2 nights and asked if I could come back in morning to give credit card number. They said I could not and I said I wasnt writing it down for everyone to see. Hotel then refused me service. Still waiting on credit card refund from Hotels.com.
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Chrysta
Friends and Family
2.0
/10
Reviewed 267 week(s) ago
Hotels.com verified review
We paid for our room and got a call saying they gave our room away and had no more rooms for us
Traveler3g
Business Family
4.0
/10
Reviewed 269 week(s) ago
Expedia Group verified review
First room we were given reeked of smoke. Informed the lady at the front desk and she said they are all nonsmoking rooms. She did issue another room. This room the carpet was wet and there appeared to be black mold in several places around the bathtub. The hotel is in need of a good handyman. Otherwise the room was great, clean and the AC worked great. Bed was comfortable.
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Kim
Leisure Family
2.0
/10
Reviewed 274 week(s) ago
Expedia Group verified review
When we went to check in they didn’t have the room we paid for so had to stay in a much smaller room for the same price
Verified traveler
Leisure with Children
6.0
/10
Reviewed 276 week(s) ago
Expedia Group verified review
Had sign they were doing some Reno work but it just looked dirty and didn’t see any construction work
Verified traveler
Leisure
6.0
/10
Reviewed 289 week(s) ago
Expedia Group verified review
I liked the 24/7 pantry. I liked the room and that checkout was at 12. I didnt like that I could hear the people upstairs walking and i could hear the conversations in the room next to me.
Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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