TownePlace Suites by Marriott Mansfield

Very comfortable beds, we had a nice stay.

Reserved a two bedroom suite for a family stay. Neither bedroom has functioning heat on our first night in 20 degree weather. The bedroom light switch turned off the wall lights and outlets beside the bed which included the alarm clock and usb outlets to charge phones. If you leave the wall switch on, the other wall light in the room stayed on. Very inconvenient We requested a room change which was accommodated but the door on the room given to us would not latch or lock. They did not have another room available to us. We ended up shortening our trip. They did offer to refund our second night without issue. Service was good and breakfast was not bad either.

Housekeeping never made on my room basic accesories never replaced on the bathroom. People on the lobby no customer service sense at all

I will not stay here again. I requested rooms next to each since our son was staying in a separate room and when I called they confirmed they would assign the rooms. When we checked in they could only assign us room 6 rooms away down the hall. Also our room was not cleaned by house keeping for the 3 days we stayed. I called the front desk and nothing was done to resolve. Terrible service.

Great Hotel and staff was very helpful and accommodating. The rooms were bigger than expected and equipped with work needs and kitchen.

Very pleasant staff

The property itself is fine, however, the pool was closed for the duration of our stay. Which is really disappointing because we booked it specifically because of the pool. I also didn’t know this until I brought my kids down in their bathing suits to go in to see a sign on the door, and when I asked the front desk she didn’t know it was closed either and didnt know when it would open. Also, the wall conditioner was empty when I went to use it again, didn’t realize this until I was already in the shower and you couldn’t open it to try and get any out. Honestly, without the pool, wasn’t really worth the price. I wish we had stayed somewhere cheaper since the pool is what I paid the extra for.

Close to restaurants

It was a good one night get away live this hotel

It was a very clean hotel.

Pick this hotel because of the amenities.. The rooms were exactly what we wanted, but unfortunately, their swimming pool was closed and they did not tell us that was closed. That was one of the main reasons. We've picked this hotel and we were not very happy with it.

I arrived after midnight and was tired from the long drive. The desk clerk was very helpful in getting me checked in quickly. He even made sure I had a room on the floor that I requested. The room was quite pleasant. Everything was clean and fresh. Breakfast in the morning was hot and tasty. I've never stayed here before but will again when I'm in the area.

Was very good

My room was very clean & comfortable and the staff was top notch

the hotel was overall nice and clean. the breakfast area was very cramped and did not have a good layout. The breakfast time was also very limited. The pool was closed on Saturday & Sunday for cleaning???? What hotel closes and cleans their pool on the weekend, the busiest time??? we had a King size bed and pullout, the pullout pushed up against the bed. If you were sleeping on the far side of the bed you had to climb/crawl across the bed to get out. The rooms were not very spacious at all.

The check-in was excruciating but that was more on my bank than on the hotel. The room had a mildew smell, and the A/C blew out slightly cooler air than just running the fan. The toilet seat is barely fastened on. The breakfast consisted of just two types of tiny breakfast sandwiches which seemed microwaved. The attached photos will show the extent of their breakfast. Every hotel I've stayed at either had the simple continental breakfast, or the full breakfast with eggs, bacon, sausage, waffle maker etc --- the works. I was sorely disappointed. And maybe that was on me for expecting that. The hotel clerk told me my rate was very good because normally this goes for $350-400 a night. "You've got to be kidding me," I thought. It all "appears" nice and trendy but is 2 out of 10 at best! And the elevators... both of their elevators STUNK like someone brought rotting fish from Lake Erie and left them in the elevators for the weekend. It made me and my nephew so nauseous that we had to start using the stairs. There is nothing about this stay that is worth even what I paid. I don't recommend staying here.

I was charged for two room after my room was switched because the tv didn’t work. The pool never works!

What a great location hotel is new and clean. The staff was helpful and friendly

My only complaint was their inability to handle online check ins. I specifically checked in online and was told all I would have to do is pick up my room key. Instead, I had to provide ID, a phone number and let them swipe my credit card for "incidentals". There was absolutely no benefit to checking in online. The front desk staff told me that their system can't handle the early check in system.

Front desk was very nice. Breakfast nook lady was very friendly