TownePlace Suites by Marriott Tucson

Safe quiet area, friendly staff, clean common areas

Found a large roach crawling across the bathroom floor. Staff moved us to a new room

Clean and quiet.

Very nice accommodations. Good breakfast.

We have stayed here before. We are more satisfied and impressed with the cleanliness of the rooms and the facilities. Staff very welcoming and friendly.

We were very pleased with how nice, comfortable room was for our family of five. Definitely will stay here again!

It’s ok.

Great option for the night!

Great stay. Breakfast was really good and the ladies in charge are so sweet and kind

Long story short, we never got our room but were charged for it. Lucky for me I put a hold on my CC. At 3pm, my check in time, I called to make sure the room was ready and was told it was not and there was no ETA for when it would be though I was told they would call me back. Th woman on the phone was very unapologetic and indifferent. She mentioned something about the maids having trouble turning the rooms. I let an hour and a half pass and called 5x with no answer. I left a message explaining that this was unacceptable and I would be putting a hold on my CC in case they tried to charge me and I would no longer be needing the room. At 9:30 PM a different person called asking if I was coming and told me they tried to charge my card but it was declined. I explained the situation to her and she was apologetic. The next day I called to make sure it was ok for me to take the lock off my CC and got someone else who was unaware of the situation, didn't offer me anything for my time but assured me they were sorry and the reservation had been canceled. I have two small children and was in town for an event. This whole situation was so chaotic and the lack of customer service I received was pretty appalling. The room was supposed to be $260 for an evening but they were trying to charge me $320. I also had to get a new card as the CC company was having issues getting the lock off which isn't the hotels fault but more bs I had to deal with because someone majorly dropped the ball.

I was very disapointed in the fact I could not collect my Marriot award points as I booked via Hotels.Com. Knowing this I Will never book via Hotels.com again.

Liked that i could work from the couch with little table or from full desk. Room was very quiet! Unfortunately I got in late and left early so i can't speak to the other amenities. I'd stay here again

Brianna was super nice and helpful when I called prior to checking in. So sweet and courteous when we checked in late evening!! Thank you!!

This place was clean and comfortable. Best place, i will stay there again.

Housekeeping was great for our two week stay. We forgot thing in the room on checkout and they returned them to us quickly

Great place to stay, excellent in every way you would expect with some bonuses, highly recommend!

Great

Was a nice and clean suite. Nice parking. Felt safe and near restaurants.

Very clean and great front desk service

Perfect for a single traveler. Little cramped for 2.