克里夫蘭萊克伍德溫德姆旅遊旅館

Room was stinky on ground floor. My parents wanted ground floor and there was no lift for other floors and my father had knee problems. Upper floor rooms were ok.

Scary!

The place was covered in mold. The tiles were falling out of the ceiling of the bathroom. The windows had a layer of grime that has been there since the Reagan administration. The windows were also open and no way to lock them. The lock on the door was busted. We checked in, and within 30 minutes I was checking out. The very unfriendly staff asked why and I said “it’s filthy.” They replied with “yeah.” No surprise, just “yeah.”

Keys didn’t work front desk guy had to use his master’s key to open the door plus no towels in the washroom

No towels dirty screwed up my reservation wad chewing tobacco behind bedstand. Dirty black dus top of shower horrible

Never go here. Read the other reviews. They are scammers.

WE DIDN'T STAY! Upon arrival the outside of the building looked nothing like the photos on the website. We were concerned about that, but the lobby didn't look too bad. We had to wait just under 10 minutes for the receptionist to return to the front desk. We were supposed to check in to room 201, the room was hot and dingy. After messing with the AC unit for a few minutes trying to get it to work we requested another room. The receptionist gave us keys for room 202, but the key cards didn't work. My husband went downstairs twice with issues of the key cards not working in the door. The receptionist finally came up with us to the room and had to let us in with a master key. Upon inspection of that room, it was also very dingy everywhere and the bedding looked as if it was all wrinkled and not clean. The AC worked in that room but there wasn't a remote for the TV, however there was a tv on the wall and one on the floor, it was so bazaar. After our awful experience in the first 20 minutes of our arrival, we decided we weren't even staying there, it was a dump! The receptionist couldn't help me much with a refund but gave me an email for the property contact. I also contacted Neeta via the live chat on Expedia's website requesting a refund for this booking since we didn't even stay and it was one of the worst experiences and ruined our weekend where we were moving our daughter into college and hoping to get part of Sunday with her. So disappointed!

Terrible all around. Absolutely do not stay here. Not sure what Wyndham thinking by having their name associated with this place.

This was the worst experience i ever had with a hotel. It started with front desk manager, wanted to charge 100.00 early check in at 3:00 and the room wasn't even ready. It clearly states on a sign by front desk check in 3:00 check out 11:00. She was the rudest front desk manager i ever encountered. We finally check in at 4 and the room was filthy, my daughter refused to get a shower cause it was so bad. Mirror in bathroom was broke, an awful smell. For 500.00 a night it was a total rip off. Wyndham should be ashamed of themselves.

If I could give zero stars I would. Bed bugs, trash all over, filthy floors, filthy bathroom blood on the sheets.

No rooms were ready, we called ahead to see if we could check in early and were told for $100. Check in was at 4 and no rooms ready still at 4:45 when they checked me in after waiting in line behind people in the same situation. Staff outside of manager were rude. This place should probably just be levels. Room not clean they did not provide towels not that I would actually want to use the bathroom.

This place was bad from the start. Check in was supposed to be at 3. We arrived around 2ish. Normally the charge $20 or $25 (not sure which) to check in early & you can use card. They told us we could check in early for $100 cash. Seems super fishy. Since we didnt pay the $100, here was no check in till 4. We arrived back around 3:30 & there were multiple people waiting to check in. So instead of starting to get people in they waiting til after 4. Almost everone was there for a concert that night. We were all late. Once they started to check people in, it didnt last long as after the 1st person there were no more rooms available. How does this happen? Check out is at 11am. We are now at 430pm & no rooms are ready? When asked about some money back for any of the inconvenience, we were told NO. They arent allowed to refund. We waited for our room while others were given rooms that werent cleaned yet just to change quick and leave for the concert. We get to our room and it was just ok. It looked like a rundown room from a 90s movie. The lock on the door was missing, the bathroom still had hair in the tub and there was stains everywhere (beds, chair, curtains, bathroom shower curtain). Im glad we were only there 1 night. I honestly wouldnt recommend this place to anyone unless it was a last resort. There isnt even a bathroom in the lobby to use while you wait to check in. Travelodge, never for me again. I still think the upcharged price of $100 to check in early was a scam!!

Was told early check in was $23 when I called on Wednesday for my Saturday stay but when we arrived early we were told $100. Came back at 4 and rooms were not ready, so not sure what that $100 would have done. Girl working desk very rude, night guy drinking Busch light there. Had to leave our stuff and head out to concert. We couldn’t even get into the room until after 5! We asked them to not throw away our food/even left a note to double confirm it and they still threw it out. We had no towels and our stuff moved. They Left someone’s old tooth brush along with other trash in our room too. Our key cards didn’t work when we came back that night. Random iron board in the room. The staff was just rude and under prepared for this weekend. Breakfast is a joke there, cold stuff left opened & 2 options- cereal and old bagels…area needs cleaned. The door to our room doesn’t fit inside the frame of wall so we heard everything and light from hall came through. We will not be back. The positive? The beds were comfortable.

Front desk staff extremely unprofessional, rude and did not help us in any way. I’ve never been spoken to so rudely. We paid for early check in (supposed to be 1 pm). We were not allowed to check though. We left and came back at 4:00 for regular check in time, but our room was not ready until 5:30 pm.

Dirty pillows, one towel for three people, understaffed

We paid for the hotel online and when we got there early we could only check in early if we paid $100 cash only. No keys would be given until they had $100 cash. People in front of us paid online for early check in and were told their payment had not gone through yet so they had to pay $100 cash. This is only due to the fact that everyone was in town for a concert or ball game and they knew people would pay it so that they wouldn’t have to wait until 4pm to check in. Which by the way, the sign above the front desk said check in time was 3pm. But no, that sign was wrong and it’s 4pm unless you pay $100 cash. No towels in room when we got in but there were coffee packets with no coffee maker to make it in. Dirty. Large air conditioner couldn’t cool down a small room. But the positive is that it’s a great neighborhood that’s quiet and we felt safe. About a mile down the road are great restaurants and shops. Close to the train if you decide to take that downtown.

Absolutley horrendous. i didnt expect 5* but this was deplorable. Dust/dirt/cobwebs everywhere, floor not vacuumed in a longggg time, no towels, dead bug on floor, toilet leaked, breakfast food/dirt covering breakfast area at 4pm in afternoon, hair from previous customers when we arrived all over batheoom. Called day before and asked fornearly checkin, they said $20. Got there to do early checkin and they said for this weekend only it was $100 cash ONLY which is super sketchy. Overall just horrible experience. Hotels.com should remove them from their website and corporate should be embarrassed to have this franchise owner.

Floors dirty, smelled like smoke, no toilet paper holder , no trash can. Tv would not turn on. Run down hotel for 600 a night. Received email day prior for early check in stating 40. When I arrived they stated that for that day and the next that policy isn’t valid. It’s now 100 and cash only. Seems property management is scamming.

Terrible! Dirty! Stained mattress, sheets & towels. Food left in fridge, ac didn’t work, vents were nasty. Dead roaches on floor along with trash. Toilet not attached to floor. Clothes rack hanging off wall. Coffee & cups in room with no coffee maker. Free breakfast food left out all night & coffee was like hot water. Only trash can was small bathroom one. I asked for the trash to be taken out & roaches to be cleaned up & they didn’t do it. Never go here!!

This place is run down and when I went to check in the lights didn't work in my room. This was the inly room they had and while they were quick to refund me, I was left with no place to stay after traveling more than 300 miles, from nyc to be exact. Do not stay here