W South Beach

Great

Overall good stay, other than the $75 daily resort fee which we were not aware of. The rooms are ok- could be revamped a little, some of the furniture is starting to look a little old

5 stars

Excellent hotel, ideal location, good facilities, friendly and attentive staff, some nice add on activities, restaurant very good and competitively priced. A couple of slightly negative comments are; the pool is too small for the size of the hotel and was very crowded at times and too many corporate types conducting their business affairs in areas where people were trying to enjoy their vacation.

great attentive team ... very personalized

We stayed in one of the poolside bungalows and loved it! Although there is no direct ocean view it was so convenient not having to trek up and down the elevator, etc.! Staff and food were also excellent all around. We hope to return soon!

Bueno

For a 5 star hotel, the W South Beach is not living up to the hype. I am a professional who travels often for work and meetings. I am a bit of a Karen but if I am paying top dollar the service should be stellar. When I checked in, I received a small intro to the hotel by the male at front desk. He looked tired. I get it, it’s 12 midnight. But you have to try to make an impact on a guest to leave a lasting impression, no matter what time. Room service is done well here. Lots of healthy options. Staff in this department are incredibly accommodating and professional. However, the tipping system is confusing how it is phrased on app and website therefore I ended up tipping double. The beach and pool services are confusing unless someone at hotel explains them to you which I never had received. I am a kind and attractive woman but received nasty looks from staff at the pool and no hello or how can I help you. At the beach, chairs were strewn all over and I didn’t see anyone to help accommodate me to lay on a chair or find a clean towel. The spa is very clean and comfortable. The W excels at this amenity of the property. The staff are excellent at their crafts. No snootiness was noted and they went above and beyond to get me scheduled for multiple appointments. The manager and floor crew were especially memorable. Overall I would return to the W for the spa. However, for what I paid for a suite and the indifference of the front desk staff, I would seek lodging elsewhere.

Everything was very pleasant.

Our stay at W South Beach was absolutely amazing. The entire hotel was impeccably clean, and our ocean-view room was simply stunning. The staff were not only friendly but also highly professional, making our experience even more enjoyable. We loved dining at the hotel’s restaurant and relaxing at the Wet Pool Bar, where the pool staff provided exceptional service. This was our first visit, but it certainly won’t be our last—we can’t wait to return!

Relaxing getaway.

Love this place! Please visit you won’t regret it.

We had a room that overlooked the one pool. It was beautiful but loud at night.

Bike trail

very nice staff, very clean, fine food

Great stay and great staff!

Highly recommended will be going back

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The hotel was wonderful. The staff and the service was great. We slept well and the room was so quiet.

Very elegant and friendly