Wyndham Garden Conference Center Champaign/Urbana

Awful

Horrible, double charged, no hot water staff thought it was funny, also lost power

Was charged two times, lost power to portions of the room, lost hot water for more than a day. The pool was out of order yet still payed full price. The breakfast was rarely refilled.

Elevator broken.

Broken elevator, non working pool, no bar area as advertised, unclean and outdated exercise fac

No elevator service or maid services. I am 71 years old and had to walk up a back stairs to get to the room the whole weekend. No compensation or apologies

Elevator was broken for entire stay and we were on the 5th floor, the stairs that had to be used were outside the building making it even more inconvenient. Also, the pool was not working. TV had ongoing reception problems.

No working elevators and no towels. These are pretty basic things in a hotel. We had to walk outside in the rain to an unsecured exterior door and climb 3 flights of stairs every time we left or went to breakfast. Housekeeping left no replacement towels. Various broken things in the room. Musty smell throughout this 1980s era hotel. I guess they only need to do the bare minimum and still sell out for Illini events. The seemingly permanent elevator situation seems like an ordinance problem.

Elevator don’t work so all night long I heard the stair door open and close, staff talking loud and stomping up and down the stairs. It was one of the worst stays in any hotel I’ve ever stayed at. I will NEVER stay there again!

I spent over $1200 for two nights (UIUC mom’s weekend-rates crazy all over Champaign) and the hotel did not have working elevators. I was put up on the 5th floor, had to walk outside to access stairs, in the rain, and make my way up to my room. It’s not the end of the world have to deal with stairs, but I stayed here last year, and one of the two elevators were out of order then. So lesson learned, this is a chronic issue. It’s a pretty decent hotel, clean, and staff was very nice and apologetic re elevator issue. I just paid too much for this. Hauling all my luggage up the stairs after a long drive and then making two trips up and down when leaving because I bought too much stuff while I was here. Note to self, no Wyndham Garden Center next year. Too bad, the beds really are super comfy.

Hot water didn’t work in the bathroom sink, towels taken by housekeeper but not replaced was left with hand towels and bath mat for showering. Elevator was broken all weekend had to go up five flights of stairs and access door wasn’t locked for guest and staff safety.

Very clean

Informed day of that hotel was in renovation so no restaurant or bar. Upon checking in was told elevator was out but too be repaired in hours. Elevator was out all weekend. Housekeeping cleaned but did not replenish anything. They upcharged roommates ridiculously for University weekend and refused to discount for all of the issues

If I could give this property a negative 10 I would. Checked in with my luggage for a long mom’s weekend at my daughter’s university. I had just had surgery 5 days prior and have 2 bad knees, only to be told by staff that the elevators were out of service and no time frame on when they would be fixed. Not only were they not able to move me to the first floor, they put me on the 5th floor. Changing hotels was not an option as the whole town had been booked up out for months and I had booked this property a year ago with the best rates. I reluctantly took the room thinking there’s no way the elevator could be out of service another day and that it would be promptly fixed. Wow was I wrong. Later that night another mom told me she stayed there last year and was afraid to use the elevator when it WAS working! This shows a complete lack of maintenance on the property owner! So the entire weekend, I had to walk up five flights of stairs and the ONLY access to the stairs was OUTSIDE and it was raining all weekend! Not only that, but the stairs were only supposed to be accessible to those with a key card but the door was UNLOCKED the entire weekend to the outside which made me feel VERY unsafe. The light in the stairwell was flickering and the stairs soon became very dirty due to the high traffic. Complaints the entire weekend fell on deaf ears and I was suddenly ghosted when I asked for compensation. How can this place continue to operate with lack of ADA compliance?

The elevator was broken for our entire stay. We had to exit the building, then use the stairs from the outside. Our room phone was not connected and we were unable to call the front desk. We were not given enough towels, and then had to wait over 30 minutes in the morning because there were no towels available yet from the laundry. Our prices were double the normal price because of UIUC Mom’s Weekend, and this was a disappointing stay.

Elevator was not working. Pool was not available. A smell throughout the facility, but less so in the room.

This was not a good experience. Only one elevator working and that one barely working with an expired inspection ; guest toiletries previously used, toilet seat broken, tub drain broken, lighted mirror not working, no hair dryer . only 4 hand towels that looked used and refolded, no soap or fresh towels, mildew smell throughout the entire building, and strange pungent smells in hallway at 3 am. No security to speak of and place was mostly deserted. Time for an overhaul or shutdown .

this property is obviously having a lack of capital investment. numerous issues

Our room was boiling. The AC did not work. Our floors were dirty. Only one working elevator. The pool was not open. No one had any answers or solutions when presented with any these issues or then letting Wyndham corporate know.

I booked here before I knew they were in the middle of renovations. The hotel lobby is gorgeous and the staff extremely accomadating. Our room was ok but there was no soap and the A/C was not working. We reported this and were moved to an upgraded room. Still no soap and skimpy on towels. The one working elevator was very slow and made me nervous. Restaurant is currently closed and the continental breakfast not thr best, but I feel once the renovations are done it will be a very nice experience.