諾福克市中心溫德姆花園

I checked in at 4:00 . Didn’t go to the room just picked up the key. At 11:30 after the event We Go to the assigned to the handicapped accessible room with my special needs son. My key works but someone has the latch locked. The man was yelling and rude. Yell go see the manager so after all day with my son in a wheelchair go back downstairs. The manager placed us in another accessible room but was not what we were promised. After all the stress I noticed the room was not clean. I had taken off my shoes walking on the floor my feet were filthy. If I could I would send you the picture I took of how BLACK my feet were. Unbelievable! For the money spent and the filth and stress I will not go to this Wyndham Gardens again ! No apologies from anyone. But Mr Davis, the man that was complaining about me that was in our room received many apologies and a discount! If you are booking there you should think about it twice!

Initially, I thought it was gonna be a great place to stay for an anniversary getaway. Upon arriving the inside of the place, the lobby area looked amazing, but as I got to the room, I’m guessing they were doing some type of renovation so there were microwaves and coffee machines outside of the rooms the room that I initially booked, I had to settle for a double bed room instead of a king size room. throughout the entire weekend, other patrons in the hotel were extremely loud running up and down the halls. Sounds like a couple of arguments were happening, and it was kind of unsettling. There are times where you walk out into the hallways and into the elevator that it smelt like paraphernalia. room service was down majority of the weekend. They were only refreshing towels and that’s about it. The parking was horrible due to an event at the scope. The parking lot for the hotel was jam packed, and there was no spaces for people staying at the hotel to park. I had to ride around a few times just to find a parking space. but for the most part, it was fairly clean on the outside appearance needs to be brought up to par power washing. Inside the building the paint in the walls in the hallway areas had cracks and chunks missing.

The lobby is stunning when you walk in but once you make it to your floor the whole vibe changes. The flooring is lifted, the elevators shake, the door had a huge gap between it and the floor, the curtains were too small and didn’t cover the window letting in a lot of light in the mornings, no microwave in the room, the lamps are mostly broken causing the lights to blink. There are also very few upgrades to the room. No USB C ports which most electronics use now. We stayed here because it was nearby to an event we were attending at scope arena so it served its purpose. There also seems to be a housekeeping issue as housekeeping did not come and make our bed, etc at all during our stay.

Would not recommend. This is a residential hotel. Was not updated. The first room they put us in smell like mildew and smoke. Broken tv and dresser draws. Second was fair but not much better besides it didn’t smell bad. Will not return!!

Convenient location is the only pro

Dirty old rooms, Staff was nice.

Very close to the Granby St and Waterside.

Hotel needs repairs. It is run down. The staff is cheerful and very helpful

Hotel is centrally located. Was able to walk to Towne Point Park

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The front desk staff was accommodating, and the room was clean. Their pool is also significantly larger than many hotel pools I’ve seen. I’d stay there again.

Convient location.

Great location. Clean and friendly staff. Only issue was that they only had 1 elevator working. This was an inconvenience especially on Sunday.

this was a nice hotel room was clean.i enjoyed my stay

Very noisy, people slam doors - smell like marihuana in hallways and elevators.

The front desk agent customer service was uninviting. She displayed no knowledge of the check in process . The pool was not open, staff was cleaning after we were there three days . The restaurant only had a staff of one so they were overwhelmed with orders but pleasant . The restaurant was not available for breakfast in the morning . They charged my card twice without my knowledge and did not give a valid explanation. Funds were returned but the inconvenience of not having my funds at the time was unacceptable. The manger was understandable but was rushing through the conversation instead of letting the customer explain then talk.

No toilet paper. No answer from front desk. Not a nice experience.

The property listed a pool which is the reason I chose it. It was close to the college as well. However, first night the fire alarm went off

Reservation was cancelled without notice or refund

Upon arrival we were greeted by two cockroaches in our room. Also the room looked unfinished and was barely furnished.