Venezuela Marriott Hotel Playa Grande

The restaurant prices are extortionate but I think it’s a feature of Venezuela hotels. If there’s anything you can do for your bookings that would be a huge benefit to your customers and in the long term the hotel would benefit from more business

Excellent

Gorgeous place, big room, good bed, nice breakfast. Very disappointing shuttle service from the airport. Upon arriving at CCS I called the hotel for the shuttle, and was told that it wasn't included with my room. They said I needed to pay $25 USD. I was forced to take a taxi, but it was next-to-impossible to find cash. It cost 60,000 Bolivares and should normally only cost 5,000. (It's only about 7 minutes!) When I finally got to the hotel I showed them the reservation where it specifically says that the shuttle is included. They agreed to take me to the airport the next day, but then I was told I could only be transported at 11:00, 12:00, or 13:00. The area is dangerous. There is a nice bakery about a block away but only go there during the day. Don't carry any valuables with you.

The Hotel is not clear with the offers, they include or not the breakfast any time they want. I have to wait every morning for them to decide if they want to include my breakfast or not. I think they play with that to extra charges $$$ crazy. They need to learn more about hospitality.

Hotel staff was very nice and accomodating. We needed an extra bed and after they told us they didn’t have any left, they got us one. Hotel is like any Marriott anywhere in the world, just friendlier people

The elevators are verry Poor The Hotel Operator never Gets your Calls Thru Not even With The Recepcionist

It Is a peaceful place un front oficina the ocean.

It is a really nice hotel, excellent views of the beach (even from some rooms), the only thing is that there's only one restaurant so is the same menu all day. The down side while I was staying, at the moment of checkout there was only one person on the reception so we had to wait to be attended, the person was really nice and polite during the checkout, however, if someone is in a hurry they will need to wait up to 20min. Otherwise the staying was excellent!

Comparing with other Marriott hotels internationally however I would only give it 4 stars. The conditions in Venezuela are not good. The hotel localtion from a security point of view as good. Hotel staff were as helpful as they could be. Remember not all staff will speak or understand English however they have one person at the front desk who understands and speaks english very well.Do bare in mind if visiting Venezuela you cannot use dollars in the hotels for food or anything. The same generally applies in restaurants. The rates asked are high compare with hotels in Caracas itself. It is used by European airlines as is close to the airport and safe. Very few overseas people staying there as not many travel these days to Venezuela. The pool is very nice and the sea view is execelent.

The stay was excellet, hotels.com in this case was a disaster.

My experience was great since the moment i arrived to the hotel the staff was very kind my room was perfect and everything was fantastic.

I would like to say that everything is good, but for now high price and medium restaurant menu and room stuff with rare smell.

Quality and price don´t go together in this hotel. Very high price and it doesn´t include anything else but the room. Everything else you have to pay separate: , BREAKFAST, WI FI CONECTION AND THE SHUTTLE BUS THEY HAVE TO THE AIRPORT DOESN´T RUN ALL DAY.. I paid $$$$ and I just got my room, that was it..The Lobby area do not have a single sofa or chairs to seat on for the guests to , for instance, to wait for someone to come, to wait for the check in or out to be given or simply to read the newspaper. I am an architect and I see more than normal people do.. but in any case I will not recomend this hotel....they have to review their features and prices. The staff by the main door were nice and kind...and the waiter in the restaurant was very nice too. I have stayed at the Eurobuilding hotel in Maiquetia,and it is cheaper, has everything included in the price : Breakfast, Wi Fi, shuttle bus every half hour and the rooms are cleaner, bigger and well distributed

The hotel is close to Maiquetia airport. The waitress at the restaurant are very friendly and willing to help you have a nice stay.

Beautiful view, good food, friendly and helpful staff. The swimming pool is falling apart though. It was dirty and slimmey at the bottom and it had large chunks of tiles missing everywhere. They should really consider updating it, it's a very old style pool, with the old metal ladders to get in and out. The view from the pool to the ocean is amazing, this is really the place to hang out at this hotel. Should be renovated. Loved hanging out at the bar and watching the Vinotinto game with other Venezuelans while sipping at delicious mojitos and eating Tequeños!! Priceless!!

Our stay was really appalling we had to ask for coffe making facility as none in room .The electricity was of from 11am to 3 pm Hardly anyone spoke English ,there was onlynuscandv1 other couple in restuarant and Ourbmeal,took over an hour to serve and it took 3 members of staff to understand what we wanted,I asked for chips with me ne and got half a plate of mashed potato!!

Awesome!! Great place and very well located. Be there next time

Venezuela is like "A Tale of Two Cities"... this hotel sits among the grandeur of the richness of good and plenty, high atop a hill overlooking a marina stocked with posh yachts...yet only a stone's throw is a vast shantytown where a foreigner dare not walk into the hills where countless people exist, existing on less than a few dollars a day. The hotel is a gem with a pool that overlooks the Caribbean, an excellent restaurant, and a staff that are friendly and helpful. It is also helpful if you have a command of Spanish, as almost no one speaks English.

Fine

Did not give room till 3pm I think they can do better than that she had return to airport at 3am