Airport delivery
1. Flight is not delayed: 30 minutes free waiting policy will be followed. If the waiting time exceeds 30 minutes and the guest cannot be contacted and the luggage cannot be collected, LuggAgent reserves the right to cancel the order without refunding.
2. Handover delay caused by flight delay: - Within one hour, we will automatically extend the handover time according to the actual flight delay time.
- If the delay exceeds one hour, we reserve the right to cancel the order and refund half of the fee.
- If we choose to continue waiting for more than one hour, we will not charge the customer for the waiting fee.
* Taking into account factors such as flight delays, border quarantine measures and customs clearance time, we recommend that customers reserve a baggage collection time at least two hours after the aircraft lands to avoid incurring additional charges.