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  1. Biaya rental mobil ditentukan berdasarkan zona penjemputan/pengantaran, rute, serta tipe kendaraan.
  2. Biaya sewa termasuk bahan bakar, tol, dan biaya parkir bandara.
  3. Children below 6 years old will have to occupy a baby/toddler car seat, with an additional charge of 10 USD per seat.
  4. Penumpang harus membayar biaya tambahan yang disebabkan oleh pengubahan dan/atau penambahan zona/lokasi penjemputan atau pengantaran. Pembayaran harus dalam bentuk tunai dan dibayarkan langsung ke staf atau pengemudi Elife.
  5. Semua harga dapat berubah sewaktu-waktu tanpa pemberitahuan sebelumnya.
  1. Passengers who choose a car will get a car "similar" to your order. Car types can change any time depending on car availability.
  2. During booking, please ensure that you choose the appropriate pick-up time for your airport transfer.
  3. You are advised to arrive at the airport at least 3 hours prior to departure for international flights or 2 hours prior to departure for domestic flights. Timing your arrival at the airport according to this advisory will minimize the impact of risks such as traffic, route changes, or other delays.
  4. Please be informed that Traveloka is not liable for missed flights caused by inappropriate pickup times.
  5. For passengers traveling to the airport, lateness is tolerated up to a maximum of 30 minutes after the chosen pick-up time. Otherwise, the booking will be automatically cancelled and cannot be refunded.
  6. For passengers traveling from the airport, lateness is tolerated for a maximum of 60 minutes (for domestic arrivals) or 90 minutes (for international arrivals) after the chosen pick-up time. Otherwise, the booking will be automatically cancelled and cannot be refunded.
  7. The standard baggage measurement for one item is 24 inches (43 x 23 x 63 cm). This includes suitcases, backpacks (carriers), and cardboard boxes. Strollers, wheelchairs, and folding bicycles, will be counted as two items.
  8. All luggage must be placed in the third row of the vehicle and should not block the rear view. Carry-on bags or backpacks smaller than 60 liters can be placed in the front row of the vehicle.
  9. Oversized luggage (above standard measurement), such as surfboards, non-folding bicycles, or sharp/hazardous objects that could cause damage are not permitted inside the vehicle.
  10. Passengers must follow the passenger and baggage limitation for the selected vehicle, as informed during booking.
  11. The driver has the right to refuse passengers bringing luggage not fulfilling the above requirements.
  12. Passengers are responsible for the consequences resulting from violations of the policy mentioned above.
  13. If your flight is delayed, please call Elife at +1-8008144204 before boarding to get further confirmation.
  1. Penumpang harus mengikuti batasan penumpang dan bagasi untuk kendaraan yang dipilih, sebagaimana diinformasikan pada saat pemesanan.
  2. Penumpang tidak diperbolehkan merokok, serta membawa zat berbau menyengat dan/atau barang berbahaya ke dalam kendaraan Elife. Barang berbahaya termasuk namun tidak terbatas pada benda tajam, bahan mudah terbakar, bahan peledak, bahan kimia, bahan berbahaya, dan obat-obatan terlarang.
  3. Penumpang tidak diperbolehkan mengemudikan kendaraan Elife.
  4. Penumpang tidak diperbolehkan menggunakan layanan Elife untuk kegiatan kriminal atau ilegal.
  5. Penumpang bertanggung jawab atas konsekuensi akibat pelanggaran kebijakan sebagaimana disebutkan di atas.
  1. Reschedule bisa dilakukan paling lambat 24 jam sebelum waktu penjemputan.
  2. Pengajuan reschedule Anda bergantung pada ketersediaan mobil.
  3. Reschedule tidak dikenakan biaya. Namun, jika ada perbedaan harga rental di antara jadwal baru dan lama, selisih harganya akan ditanggung oleh penumpang.
  1. Untuk melakukan pembatalan dan meminta refund, telepon Customer Service Traveloka di 0804-1500-308 (Indonesia) / +65 6028 9771 (Singapore) / +60 39-2126-111 (Malaysia) / +66-2-118-5400 (Thailand) / +84 28 3861 4699 (Vietnam) / +63 2 8271 2719 (Philippines) / +61 7 3071 2228 (Australia).
  2. Refund dapat diberikan untuk pembatalan yang dilakukan selambat-lambatnya 24 jam sebelum waktu penjemputan.
  3. Jumlah refund adalah 100% dari biaya rental.
  4. Dana akan dikembalikan sesuai dengan metode pembayaran yang dipilih ketika pemesanan.
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