Mantra Nelson Bay

Friendly staff, great facilities & apartment plenty of room & comfy

Clean, spacious and well stocked.

Great location

Lovely 2 bedroom apartment with everything I needed in the perfect spot close to loft and carpark

All round decent place to stay. Nothing flash but value for money.

Spacious apartments, close enough to everything to walk.

Excellent bang for the buck. Lots of space including a large kitchen. Nice pool and hot tub. Quiet place. Comfortable bed. Only issue was the wifi down for a full day.

Apartment was clean, crisp white sheets and nothing dirty with good amenities for a few days stay but common area carpets weren’t vacuumed in 4 days with leaves and bugs everywhere. Our room (18) had a stale smell like old cigarette smoke or something very damp inside and reed diffusers had been used to mask the smell. Our stay was ok but we were disappointed in our room. Location and staff were great

The washing machine smelt like fish had been spun in it. Could not use this and had to hand wash clothes. The button to switch from shower to bath did not work. My young son hates showers and water on his face so we had to do a sponge bath. The dishwasher door moved inwards down the bottom when opening it. Then a sharp metal piece stuck out. Could easily cut yourself and it was dirty and looked rusty. There was no internet the 5 days we were there. The toilet paper roll behind you is ridiculous with having to reach back to get it. Beds were comfy though and area clean enough. Balcony nice size with table and 4 chairs. New unit block being built near entry of the Mantra. In early stages at the moment but will be quite noisy as it proceeds along.

Room 10 ground floor Rate this 3 stars Negatives Needs updating Cheap appliances Mould in grout bathroom floor needs bleaching No bed coverings NO WI FI OR NBN FIRST DAY CUT IN AND OUT 2ND DAY A coffee machine would be a great asset Positives Large rooms Firm mattress Quality bed linen and towels Complimentry personal travel bathroom necessities Good size balcony table and 4 chairs Large wardrobe Large fridge Large rooms Friendly reception staff

Well located and everything you could want in the apartment ( well, except a teapot). Bed very comfortable.

The apartment that we stayed in were very nice. Staff were friendly and helpful. We just wish that the kitchen is equipped with more condiments so we can actually cook with them such as oil, salt or pepper.

Room had not been cleaned properly from previous tenant. Hotel did not have a generator to support power to our room during a blackout even emergency lighting for fire escape was out and no communication from staff when this occurred

Wouldn’t recommend much nicer options around.

We had a lovely stay. A quiet room with an ensuite.

Not so good, apartment wasn’t very clean. Draws were not clean, very dusty under beds and behind furniture. Bathrooms need a good clean, en-suite toilet seat looked a bit yellow, I wiped it with a wipe and it was yellow (gross) Windows were dirty, inside and outside especially the balcony glass. The bedroom window seal filled with dead little fleas and dirt. I rang reception a couple of times to ask for a blow dryer and to fix the bedroom television, we could only view two channels. The second time I rang to inform the receptionist about the television she was short in her tone. Their response was quick and maintenance guy came promptly he was friendly and fixed the problem. On the last day I discovered the lamp in the kids room didn’t work, I let receptionist know when I checked out. Very disappointing, the apartment needs a good clean out and some maintenance.

Easy access to Nelson bay area. Close to things.

Very clean and family friendly. Very enjoyable experience

Early check in was a pleasant and welcome surprise. Staff were very friendly and accommodating they offered us a free upgrade. Property itself very outdated and in need of a modern renovation. Very basic styling. Disappointing no restaurant, cafe or bar facilities.

Beautiful apartment hotel, nice swimming pool, large rooms. Couple of issues we encountered were slow to unusable Wifi connection which is a shame, also the TV in the apartment was quite old and could not connect to wifi at all, that was fixed by the hotel changing the TV unit to a brand new one next day