Marcoola Beach Resort

The Property and layout were great. However upon arriving to find the air conditioning broken, and the floor soaking wet, took 6+hours to dry them. The ensuite light was dull to the point you needed to shower via phone light. I will never book this room again as the staff were extremely ungrateful about the conditions of the room, merely told us the owner said everything works😕

Property was very cold and dated throughout

Unit was dated but clean. Love the relaxation vibe of the area.

The guy on the front desk is not very friendly or approachable. I paid for an extra person to stay and was not provided with an extra bed. However the lady that stopped what she was doing to show me and my children to our room was very friendly and really helpful. The location is superb so close to the beach it’s amazing.

Does the job - fairly old but everything is comfortable

Had rooftop 3 bedroom. Was good and enjoyed the unit. There was no wifi available for our room which couldn’t be sorted

Sadly check in took about 20 mins due to the person that was meant to be on the desk leaving their phone at the desk while they went to do things. Unit was still being cleaned at 2:30 when we finally got in to the unit. Beds weren’t made properly, dirty towels from last guest still in the ensuite bathroom, what appears to be makeup on the walls, and on sheets. Cleaners started dishwasher when leaving meaning we had to unpack it. Still rubbish in the bin. Washing machine doesn’t drain so had to continually put it to spin cycle to drain, lint filter in dryer so full it was a fire hazard. All the frypans were filthy and clearly not cleaned properly. Very disappointing as we love this resort and come 2-3 times a year. Very let down.

Property still needs work. Staff is not always around. The lift was also in need of some service. Spa and pool weren’t ready as the staff was still putting chemicals in it on the day of the holiday

The room we stayed in was poorly equipped. No clothes dryer, no hair dryer, aircon didn’t work, no soap dish in shower, no shower curtain (looks good in magazines, hopeless when children use shower). Toilet was faulty, reported day 1 and not fixed. Oven barely worked.

Great position to amazing beach. Lovely gardens.

Terrific beach walks Close to the shops

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The facilities are great. The room not so much. We arrived on a 36 degree day. No air cons in rooms only in lounge room had to move all mattress's out there so all kids could get cool. Only double beds in 2 rooms which are not good when you have tall teenage sons. Dishes were dirty. Mould in cupboards and bathrooms. Outside setting rusty and unusable as broken. Lounge absolutely filthy and stained. I wouldn't take my children back to that room it was very unsanitary.

Property was very dated and over priced for what we got.

A lovely resort adjacent to the beach with easy access to walking track and the patrolled beach. The unit was homely rather than super modern but perfectly suitable. The cleaning of some areas e.g. balcony was not up to scratch but all living areas were well cleaned. We found the pool an excellent size with a gym and hot spa part of that complex. Very convenient. At times, the pool was a little cloudy and we wondered whether it was being serviced sufficiently at this peak time of year. A few other signs of under maintenance were apparent at times e.g. pool fence gate locking was dodgy. We parked one car underneath and the other in the visitors car park as advised and although the latter was very full we always found a park. Our unit was on the beach side not the highway side and we heard no road noise. Overall we really enjoyed our stay. We will look for less expensive options for next year's vacation but would happily go back to this place if needs be.

Will never stay here again. Paid $300 per night and the place was disgustingly dirty. The couch was filthy, chunks of hair on the floor, dirt and grime built up in corners, the bed linen was dirty, the air conditioner didnt work and the bed was so uncomfortable I got up with a sore back each night.

3 bedroom rooftop apartment was awesome. Staff were friendly and attentive to any requests.

Very poor unit. Needs a lot of renovations and updating for the price. Rollaway bedding option unsuitable for sleep. Poor appliances. Staff unapologetic and unhelpful.

Positives: The Resort’s grounds and general amenities are very good and well maintained. The Resort has direct access to one of the best beach environments on the Sunshine Coast. We had great views of the ocean and Mudjimba Island from our 5th floor apartment balcony. A number of interesting cafes and bars are located nearby. Negatives: Apartment 107 that we rented for a short stay was very disappointing. The apartment had only been partially cleaned. There was empty takeaway packaging left on the balcony. The kitchen benches needed wiping down. The refrigerator had food scraps left on the shelves. The dining room table had food residue stuck on the surface and needed wiping down. The oven grill had not been cleaned. The balcony glass panels and sliding doors were almost opaque from the salt air and needed cleaning. The screen doors to the balcony were stuck together at the latch due to rust and initially had to be prized apart to enter the balcony. The split A/C systems remote control was missing. The A/C unit condenser located on the balcony was heavily rusted and barely functional. The A/C unit really should be replaced. The black faux leather lounge was thread bare in places and had a coloured cloth and cushions hiding where the surface had delaminated. Conclusion: The Resort does not appear to have minimum standard that apartments are required to maintain before they are made available for holiday rentals. We will not rent here again.

The unit itself was lovely. But we had no towels, no soap, no coffee, old soap still in soap holder from previous stay and not cleaned, no tea towel but had to clean before we left. Had to scrub microwave before we could use it as was filthy and plate had old cooked food all over it. Outside table still had food and drink spills all over it. Reception was supposed to be open from 9-12 on weekends no one in site. Thankfully we managed to get some towels on the second day. Position and area was lovely just very sad the cleanliness and staffing let it down.