Mercure Alice Springs Resort

after six nights on the larapinta trail we were looking forward to a restful nights sleep. we upgraded our room which included a bath. about 2am our very noisy neighbours in the adjoining room came home and from that point we didn’t sleep again. I knocked on their door and spoke to them once. we then called hotel reception/security another two times over the next few hours and they came and spoke to the offending guests. nothing changed. no offer to change rooms or eject the noisy neighbours. in the morning I spoke to the receptionist who checked us in. he was aware of the disruption. I asked about a refund and was told because we booked through a third party no refund was possible. he suggested we contact hotels.com. (we were offered free b/f which we declined as we had an early flight to get to). after contacting hotels.com who tried to get a refund on our behalf we were told the hotel had declined our request. Obviously the hotel is not responsible for the bad guest behaviour but they need a better policy to deal with situations like ours. We stayed at the hotel the night before our trek and the night after. rooms seem to vary according to the different buildings. It’s an ok hotel but certainly can’t recommend after our experience.

Normally have a great stay but tonight waited one hour for my meal and eventually gave up, walked out, and caught a Taxi into town for dinner. A fabulous pizza at Bella, which are always great.

Close to town and safe parking.

Nice hotel with a good breakfast

Welcoming staff spacious and clean room

Terrible showers

Very good value. Restaurant has good menu.

👍

Service and thoughtful attention to providing comfort

Friendly staff, nice location

Thank you for being my gateway to see the beautiful town of Alice. What a wonderful experience. Thank you to the cleaning staff and thank you to reception for going the extra step to gain information for me. You rock

The Mercure was a wonderful stay and would definitely go there again. The staff were friendly and helpful and the place was calm and relaxing. Close to main shopping area and pool was refreshing

Erittäin hyvä sijainti.

Nous y avons passé seulement une nuit le temps d’arriver de Ayers Rock et prendre l’avion pour Sydney. Avons aimé la nourriture

If you’re looking for a nice hotel for a short stay in Alice Springs before heading out to see the Red Center, then Mercure is a great choice.

Excellent

Showers should have grab bars and non-slip flooring.

This was one of the best hotels I've stayed at for a long while...

I could have easily added a few extra days on to my stay at this hotel. It was ideally located, the room well appointed. The staff were attentive, although i did feel some of the more newer staff could have done with more training., otherwise, it was a perfect stay...

Good location, good restaurant.