Mercure Brisbane King George Square

We were charged for the room twice which left my account overdrawn and lost my whole pension due to this fact there has been no resolution with the macure hotel whatsoever

The rooms were very tired with broken fixtures. The bathroom had a cracked sink, mould between the sink and the bench, the toilet seat was loose and moved when you sat on it, the toilet roll holder was falling off the wall, the shower had very poor patch work and no shelving. The hotel has moved to pump packs for soap etc and they aren’t refilled so ours ran out mid stay and wasn’t replaced by housekeeping. Curtains in the rooms were broken and the control panel for the air conditioning was broken. The aircon also didn’t circulate in the room resulting in one bed being very hot and the other receiving all the cold air. Hallways were dirty, plates and crockery in the buffet breakfast were unclean. Often only one of the three lifts was “working” resulting in lengthy waits and the screens in the lift to show floor number either didn’t work at all or displayed wrong information. Overall the hotel was in poor condition compared to others in the same price point and believe the photos shared by the hotel are misleading.

Great location comfortable room

レセプションの対応が少し不親切だった様に感じます。 英語のネイティブではないので、聞き取り辛い部分をゆっくり話して貰えないか聞き返しても対応いただけませんでした。 また、クレジットカードのタッチ決済が機能せず、差込支払いも使えたはずですが別のカードでの支払いを促されました。

Nice n close to the city hall

メルキュール相当だと思うがホテル名が違っていた。また、3人で宿泊を申し込んだが、アメニティが2人分だった。

Pool was poor.

駅や繁華街から近く、便利でした。

Nice enough hotel, but could do with a bit of TLC, but good enough at that price point. Great location, and easy access to public transport. I would stay there again.

Convenient to the MCC which was great. Nice gym and outdoor pool with friendly staff. Room/bathroom/general facilities would benefit from a revitalisation

Realy enjoyed the roof top Bar also Breakfast thank you

Very poor customer service from Front desk. Waited over 3 hours for maintenance to come look at our air conditioner and then we asked to be moved rooms. No apologies or any sense of care by the staff

Very nice

Good location

close to transport eateries ,etc

Excellent location

the geographical location is perfect, very central. The staff is great, but the hotel is aging and no longer up to current standards. Having water in the rooms shouldn't be a requirement.

While I didn’t make it to the hotel I want to use this to thank Yumi who was very helpful and communicated very promptly and kindly . Much appreciate your excellent hospitality.

Great location, but very dated. Bathroom was very shaby with sliding door that looked like it belonged in an old house not in a hotel. Valet parking adds unneccessary expense to a hotel of this moderate quality, and was also very slow. It took a long time to get our car at checkout.

Foyer nice ,room old , will say it was very clean hallway shabby but a lovely man at reception Jorge ,friendly and gave us a later checkout and because I got the time confused he gave my Granddaughter and I a voucher for free coffee , to have in the cafe I thought that was great. Very grateful for the nice gesture.