The Outback Hotel

The property and facilities were good and well-maintained. However, the reception staff were extremely unprofessional and displayed rude behavior throughout our stay. At check-in, we were incorrectly charged an additional $440. When we questioned the charge, the staff refused to acknowledge the mistake. During check-out, we raised the issue again, but the receptionist was arrogant and dismissive. I requested to speak with the manager, but they denied our request—even though we clearly saw the manager present at the reception. The entire situation was handled with a lack of transparency and professionalism. We were forced to wait with our family for nearly two hours while they created unnecessary drama instead of resolving the issue efficiently. Fortunately, one new staff member, Tameika, took the time to speak with us and understand our concerns—her assistance was appreciated. Eventually, they admitted their error and agreed to process the refund. However, the refund took more than 10 days and required continuous follow-up via email before it was credited back to our account. I urge the management to closely monitor and train the reception staff to ensure guests are treated with respect and professionalism. This kind of experience can negatively affect an otherwise pleasant stay.

A lovely place to stay for exploration of Uluru. Within a short walking distance to a view point to watch both sunrise and sunset. Friendly staff. So convenient with the airport shuttle and towncentre shuttle.

Great service far from home. Helpful staff and knowledgeable.

Had a great stay, lots to do. Rooms were nice, i wasnt pleasantly suprised how nice. Live music that night and a kiosk was cooking till late.

Everything was great

Lovely rooms, comfortable beds, good food

everything is perfect and we could enjoy our trip!

It's not as clean as the other reviewer s stated, water mark on the bench and dusty. And hard to find a parking spot when back to the property on both days

High price, low level property

Es war eine Nacht nach unserer Uluru Tour and wir verbrachten noch einen 3/4 Tag in Yalara mit Galeriebesuch und Teilnahme an verschiedenen Angeboten bis zu unserer Rückfahrt mit einem busshuttle zurück nach Alice Springs

Rooms were clean And spacious

Customer service very poor manager arrogant long delays to check in and out

Really good double rooms a short distance away from the more populated resort area. Nice pool and Uluru lookout point a short walk up the hill from the camp.

Situated conveniently close to outdoor activities. Receptionist was wonderful and did more than expected. PIA , helped me with my virtual credit card issues in order to help me with my bill. It was satisfactory.

Everything is great and awesome!

´

部屋の中で虫に数か所刺された事以外は快適に過ごすことができました。 午前のツアーに参加、気温の低い時間からトレッキングをするため、朝食付きの予約でしたが、一度も利用できませんでした。 レストランはBBQとバーがありましたが、料理の種類も少なく、ビールも品切れが多く、楽しめませんでした。

Loved our experiences there. Staff was great!

Much better than expected given its location. Everything necessary was available, clean, tidy and all staff very customer focussed. Good job 👍

Loved our stay, photos on website do not do justice to the rooms. Lovely bathroom, great shower! Comfortable beds and excellent a/c, very needed and greatly appreciated. Nice pool, really nice to cool off after doing trips. Bus shuttle around the resort worked well. Wish we had known about the free activities on offer, would have stayed longer