Almanac Palais Vienna

Great spot and wonderful staff!

It’s a great hotel. Unfortunately our rooms airconditioning took several hours to cool the room down. Also the fridge contained Luke-warm drinks - I like my beer cold! They also have an annoying contact system; if you want something you can only contact reception through WhatsApp and it can take several minutes to get a response. Annoying if they’ve forgotten to provide towels and you’re wet out of the shower!

Great

Clean and spacious! Conveniently located to lots of restaurants and major attractions! We loved every moment here. Great service and we had a free upgrade to a two story room! There were fruits, snacks snd wines provided as a welcoming gesture in our room. Thank you and we will be back!

Exceptional - the best hotel I have stayed in before, rivalling the standard of service of top, five-star hotels in London.

I would like to commend one of the outstanding staff members at the hotel — Gergerly (sorry if misspelled his name). My luggage was damaged, and the lock was stuck, but he was extremely helpful and patient in assisting me with the issue. His professionalism and kindness truly stood out. The hotel itself is beautiful and clean, with high-end amenities such as luxurious soap and body lotion. However, I’d like to share a point of concern regarding breakfast. Upon check-in, one of the staff members informed us that breakfast was included. I was surprised and reconfirmed with her, and she assured me it was. At check-out, we were told otherwise — that breakfast was not included and we needed to pay for it. This caused unnecessary confusion and wasted time. Fortunately, the manager eventually stepped in and confirmed that breakfast should indeed be complimentary. As of now, I still see a pending breakfast charge authorized on my credit card. It hasn’t posted yet, and I sincerely hope the hotel will honor their word and remove the charge. At a five-star hotel, I believe such miscommunication should be avoided for a smoother and more trustworthy guest experience.

My Home Away from Home – Consistently Exceptional As a regular guest at the Almanac Hotel, I can say with complete confidence that this is a place where excellence isn’t occasional — it’s the everyday standard. From the moment I arrive, I’m welcomed with such warmth and care that it truly feels like a home away from home. The staff are outstanding, with a special thank you to Amit Pal and his wonderful team at reception, who always go above and beyond to make every arrival feel seamless and personal. Their kindness, professionalism, and attention to detail set the tone for the entire stay. The food is consistently excellent, and the room service is particularly memorable — prompt, beautifully presented, and absolutely delicious. The pool facilities are a quiet luxury, perfectly maintained and ideal for unwinding. And the rooms are simply stunning — stylish, serene, and thoughtfully designed with comfort in mind. It’s a rare thing to find a hotel that gets everything right, every time — but the Almanac does. A place I always look forward to returning to.

This hotel is the closest thing to perfect. The rooms are outstanding — huge, clean, and equipped with state-of-the-art amenities. The staff is extremely nice and helpful, and the location is good. I would love to stay there again.

What a fabulous hotel! The location was great, right next to a tram line, a bus line, and a short walk to one of the underground stops. To get to the airport , we just walked about 10 minutes to the S7 train. The staff was incredibly friendly and helpful with everything we needed. The room was very spacious and updated with a very comfortable bed and pillows, plus plenty of storage space. The bathroom was also quite large and had great towels and bathrobes. The pool and spa area, as well as the gym, were very nice. The hotel was about 5-10 minute walk from the historic city center and St. Stephen's Cathedral, which is a must-see in Vienna.

Amazing people in this hotel, great staff, they will help you in any thing you need, the best of the best. Brackfest must be upgraded but its ok +

Excellent hotel, great customer service, extremely clean, will definitely stay here again

Geweldig

Our stay at Almanac Palais Vienna was underwhelming given the premium pricing. While the room was large, it felt dated and lacked basic amenities like an iron and ironing board. The view was uninspiring,just another building wall. The lobby is set up in a strange way, making the entrance feel uninviting and disorganized. No one greeted us or offered help with our luggage,we had to walk in and ask for assistance ourselves. Valet parking is available but doesn't come with the level of service you'd expect at this price point. We extended our stay by an extra night, and only after breakfast were we informed that it was included,clear communication was lacking. The hotel’s best feature is its excellent location, but aside from that, we found it to be overpriced and not a good value for the money.

Beautiful rooms. Reception staff extremely helpful and accommodating.

Très beau très propre avec des chambres magnifiques. Mais pourquoi une BMW au milieu du hall de l’hôtel ?

nice building and location

En general le falta para llegar a las 5 estrellas. La habitación era grande y la cama cómoda, la ubicación excelente, cerca del centro, en una calle tranquila. El personal es muy amable. Puntos negativos, la limpieza de las habitaciones es pobre, nos dejaban restos de bebidas y comidas del día de anterior, no nos respetaron el cartel de no molestas y entraron en la habitación a media tarde. La carta del servicio de habitaciones es escasa y mala. En definitiva, no se corresponden las estrellas y el coste.

Recommend

Modern chic centrally located option in Vienna. Walkable to many shops and restaurants. Reception staff was wonderful.

Our stay at the Almanac Palais was sort of a mixed bag. Plusses: junior suite was spacious, generally very quiet, bed one of the most comfortable we've ever had at a hotel, and rain shower had great pressure. Minuses: Though very friendly, the service was hit or miss. Housekeeping knocked several times despite "do not disturb" light and door hanger. Room cleaning was never the same twice--always a different number of new towels would appear, sometimes the staff would remove and restock coffee and sometimes not, etc. Front desk: On a Wednesday afternoon we asked them to make a restaurant reservation for Friday night. Checking back Thursday, we found they had forgotten and so asked again. The concierge only tried to make the reservation on Friday at midday, by which point there were no tables available. Not a good look! Prepaid breakfasts were shockingly subpar, and I wouldn't bother paying again for them. The first two days, we were told breakfast ended at 10:30 (because of a conference, perhaps). The offerings were terrible (mostly self-serve stale bread, only vegan butter, sad fruit salad of crunchy cantaloupe and sour apples). They ran out of food by 9:30 and didn't restock. The last three days of breakfast were better but still very so-so, especially compared to everywhere else we stayed on this trip. Though the servers were very friendly, they were overwhelmed. We stood up to get our own water refills several times, for instance. Nice place but not sure I'd return.