New Hotel Charlemagne

Wifi not working

Good Location, outdated otherwise. Booked at decent price you can't complain, but don't expect a modern 4* experience

お風呂で暖かいお湯が出ない。そしてお風呂の排水に時間がかかりすぎる。値段に全く見合っていないサービス。

Did not look for neither of this.

Ja. Die Dame an der Rezeption war super freundlich

Et virkelig godt ophold. Venligt personale og et godt stort rum med stort bad. Lidt omstændelig indcheckning, der måske kunne forbedres, men ellers er alt bare perfekt - og supergod beliggenhed i Europa-kvarteret.

Hôtel confortable et bien situé. Personnel très agréable. Points à améliorer : l'éclairage est insuffisant dans les chambres, le salon et la salle de petit-déjeuner, et on apprécierait vraiment de ne pas avoir à supporter la (mauvaise) musique dans les espaces communs, principalement le matin au petit-déjeuner...

Nice friendly hotel, close to where I was working in Brussells and close to the metro that connects to the airport. Breakfast was varied and the room was comfortable. The reception staff are always nice people.

Best thing that can be said about this hotel is the lcoation if you want to stay right in the heart of the EU District. Other than that, it is an old hotel that needs to be refurbished. Rooms are small. Breakfast is decent, but not a five star luxury buffet!

It was okay but a/c and internet was not working

Accueil horrible, un homme avec braguette ouvert et irrespectueux

The hotel staff were very friendly and helpful. It was close to a metro station and the area was quiet. The hotel itself is clean but the room were were in needed a little renovation. However it was fine.

The hotel itself is really nice. Exceptionally close to the EC buildings, and with small supermarkets and restaurants all within 1 minute walking distance. The ambience inside the hotel is exquisite. It is calm, dimly lit, and with a wonderful aroma in the lobby area. I cannot comment on breakfast, as i did not have it. The room was clean, and well provisioned, with very friendly cleaning staff. The room also has some nice art, and beautiful pictures of exquisite automobiles. In my room were photos of ~€10 million euros worth of classic car. Lovely, if you appreciate this, as you do not get to see these cars outside of books and museums, normally. The only comment i have is that on one evening, i asked the front desk to print me 12 pages of black and white A4, which I needed for work the next morning. I offered to pay for this service, of course. They refused, and said i should go into the city centre (three stops on the metro). I was quite surprised by this. I then asked the next morning (with a different front desk operator) and, of course, they did it free of charge, and with a smile. This was quite surprising!

Property was tired and out of date and staff when leaving was very unhelpful and told me that I should have done the check out the night before despite me having told staff that I was cutting my stay short by a day and providing all paperwork and credit card when requested at check in. I do not think.i will be returning.

Not especially good

HOTELLET VIRKER SLIDT, OG TRÆNGER I DEN GRAD TIL EN RENOVERING.

Centralt beliggende hotel meget tæt på EU. Hotellet bærer præg af at være slidt med løbende vandhaner, ældre senge og gammel interiør, men var rent. Morgenmad ok men meget standard

Good location.

Chambre spacieuse avec baignoire et lit bébé merci

Perfect, charming hotel. It was a very convenient location for us - close to my office near the European Commission and easy for my husband to get to the main tourist areas in the city by metro. The bed was very comfortable and the hotel was clean and well maintained. We checked in very late in the middle of the night and the front desk staff member who checked us in was incredibly kind and moved us through the process swiftly. He gave such a warm welcome to two weary travelers - we were very grateful. We will definitely stay again if we’re ever in Brussels.