Eden Hotel& Spa

Spacious rooms with great view from the balcony. Short walk to the old town. And we loved the breakfast!

Location is good , good breakfast Problem with the bathroom as water coming out of the shower and carpet is dirty and very old need to be changed

Frühstück okay, Personal lustlos, Zimmer schlecht gepfegt

Amazing hotel and, especially, staff. Everyone in the staff, including the front desk representatives, breakfast staff, and cleaning team, was excellent. The property is at a great location; it is a five minute walk to the old town. We liked the hotel and staff so much that we changed our plans to extend our stay there!

Excellent staff, great location (close to old town), wonderful stay

My husband and I travel quite often. This being said, as a 4 star standing hotel, we were disappointed with the room. The first 3 floors look remodeled, but beyond (4th through 6th) the carpets were worn, there were patched up holes throughout the room, the trash had not been emptied prior to our arrival and there was a distinct smell coming from the bathroom. It was a disappointment considering the standard. Yes, the location is perfect with a 10 minute walk to the Old Bridge but please note that there is a steep hill to walk up and down. For younger patrons this is no big deal but would have been nice to know prior to booking because of mobility issues associated with my mother (their parking lot is a big hill as well).

The Restaurant was very good. Breakfast was súper complete. The waiters and assistant very helpful at al times. Too crowded with tour passengers that made it slow. We stayed 2 days , the second day they only changed the tówels. Didn’t clean the rest. I needed an adaptor yo charge my phone and didn’t have on. Not a 4 Star hotel for sure.

Hervorragendes Personal, insbesondere im Restaurant. Wir haben uns vom ersten Tag an sehr wohl gefühlt und wurden wie Familienmitglieder ganz herzlich behandelt. Insbesondere die Kinderfreundlichkeit der Restaurantmitarbeiter war beeindruckend. Auch der Hotelchef war sehr nett und freundlich. Ein schönes und familiengeführtes Hotel mit Herz. Vielen Dank!

Super Hotel

Shower bath not clean and not working properly.

Hotel is located on edge of town, but according to google, 6 minute walk to bridge. We had a large suite on top floor on corner, with balconies on both sides. Great views. Restaurant food is quite good. Room is comfortable and well lit. Parking on hotel property in front - safe and convenient. I would consider this a 5* physical facility. BUT I would never stay here again and I would warn anyone else against doing so. Some of the staff staff here are consistently the worst I have ever experienced. The girl who checked us in was unfriendly, unhelpful, did the absolute minimum, hated answering questions (and did so badly) and was basically useless. (And then she apparently complained to colleagues that my wife was asking questions and expecting answers.) The "muscle" (a large beefy guy who did physical stuff like helping with our luggage, driving the hotel car and adjusting the patio umbrellas) tried to scam my wife with some shady scheme to buy cherries from his buddy. When we asked for more toilet paper, the maid came by, left us 2 rolls (and took the unfinished one!) and some fresh towels, and never came back to clean the room, even though I left a "clean this room" tag on the door. We requested a 2'nd room card, which every other hotel gives us - generally they see how many people are checking in and give us that number of cards. The girl at the desk said that she couldn't do it and to ask in the morning. I asked in the morning and was initially refused. ...

Horrible property, avoid at all costs. Room was filthy, hallways filled with dirty couches, dust and dead bugs, shower appalling. Canceled one night and management refuses to respond to Expedia about refund. All around 0/10

Checked in, 1st assigned room, was dirty and wasnt cleaned up. So we went back down tolobby to get a room that was ready/cleaned. Breakfast was not the best. Dont expect much

Located in a very convenient place, it's walking distance to Old Bridge and the city. The room is spacious, clean, and comfortable. Room amenities were minimal; they did not provide a water kettle or tea/coffee in the room.

Nice place. Very spacious room. Smelled nice when we checked in. Second day as they were cleaning, there was an unpleasant odour to the room and hallway. Breakfast options were limited but sufficient.

Flott sted, enkelt å komme til, god frokost og super service. Eneste minuset er at det lukter veldig mugg på badet vårt

Dejligt hotel med et godt værelse. Det ligger tæt på byen, hvilket var super skønt. Desværre fik vi ingen information om, at hverken hammam eller saunaen virkede. Fitness åbner også først kl. 9 om morgenen, så hvis man gerne vil træne tidligt før morgenmad, er dette lidt svært.

Un poco solo entre el hotel y el puente aún que puedo de ir que es una gran opción dentro de Mostar

Whwn we arrived the room was not ready and not clean

Hotel situé à 5 minutes de marche du vieux Mostar. Stationnement assez grand, c'est simple de se stationner. Bon rapport qualité prix.