Staybridge Suites NIAGARA-ON-THE-LAKE by IHG, an IHG Hotel

Robin was excellent. I was meeting someone I’ve been dating for 3 months for the first time. She reassured me and made sure I knew a few ways to stay safe! It was a wonderful weekend,

The entire staff was very friendly and helpful…. And the hotel was very clean - the room we stayed in was attractive , updated and spotless!

The all- inclusive was great

Place was super clean. Huge room. Polite and informative staff. Very classy. Great location. 3 minute drive to outlet mall and short uber rides to all the wineries. Hot breakfast that included waffle station and omelettes. Highly recommend.

Nice hotel

Was not told there was an adjoining room door which was unlocked. A safety issue not discussed by front desk.

Room had a full kitchen. Very good included breakfast, close to Niagara on the Lake, Outlet Mall, nice open view from room on the 6th floor. Bed was also very comfortable. Allow extra time for construction slow downs on southbound QEW around St Catherines.

The property was very clean and well kept. Great central location to the wineries and The Falls. Breakfast was good. The personnel were friendly and helpful.

Room is clean. Shower area needs some fixing, water is leaking from shower to toilet area when in use, potential risk on slipping. Breakfast, the sausage does not taste good. No bacon which is a common breakfast in other hotels. No complimentary bottled water which is also common on other hotels. The TV program menu does not show the title of the program playing, only channel list. The doors are not sound proof. You can hear if someone walks or talking on the hallways and when they are opening their doors. All the rest is a great experience. Thank you.

it was great they were friendly and polite

It was a good experience

Very friendly and helpful front desk staff and the housekeeping staff member we met after our first night. Very comfortable beds and appreciated the kitchen, even though we didn't make as much use of it during this stay. The pool was nice. Would have also enjoyed a sauna or hot tub, but very much enjoyed the indoor pool. We would definitely come back to this hotel.

Like: Room, amenities, breakfast, location

Great customer service, our room was very clean. Felt very safe staying there. Would highly recommend.

We really enjoyed our stay at this hotel

Nice quiet get away for a family with kids. Buffet breakfast was very good

The rooms are huge and clean and modern. The breakfast is excellent with quality food. Staff are super friendly. My only complaint would be with the gym. The floors are slippery and the mats that they have are not appropriate as they slip and slide on the already slippery floor. Gym is otherwise nice.

The rooms had kitchen and was of great help for travelling and having our toddlers food prepared there

Overall a good experience, it would have been nice to get a higher floor option.

The space in the room was much appreciated really nice having the additional living space to the bedroom. Evening snacks and drinks were great as well as having breakfast. Location was perfect to get to Niagara Falls and the other areas we wanted to visit.